MrSnuff.com Reviews 175

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and knowledge. Many appreciate the wide selection of products, including exclusive items, and find the ordering process easy and efficient. The delivery service is frequently noted for its speed, even for international shipments, with many customers receiving their orders quickly and with reliable tracking. However, some customers also noted issues with delivery, including delayed or missing orders, and a lack of response to their inquiries. A few people mentioned receiving expired products, and some experienced difficulties with tracking information being out of date.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick delivery,... See more

Product

Consumers find the products to be of high quality and variety. Many reviewers praise the vast array of fresh,... See more

Service

Customers had positive experiences with service. Many reviewers praise the prompt, friendly, and professional... See more

Order

Users describe positive interactions with order. Many customers report quick shipping, with some receiving... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team, highlighting their prompt,... See more

Based on these reviews

Rated 5 out of 5 stars

MrSnuff is my go to for nasal snuff and snus. Huge selection with plenty of exclusive products. They also guarantee the cheapest prices online. My orders always ship within 24 hours. Customer servic... See more

Rated 5 out of 5 stars

This was my second time ordering from them they had a white Proton sale I ordered like 20 items i just got them yesterday 80 percent of what was sent was expired I emailed them multiple times no respo... See more

Rated 5 out of 5 stars

Mr. Snuff is an wonderful online service. The communication with the knowledgeable staff is above any standard. The selection is outstanding and I have never had any problems that were not addressed i... See more

Company replied

Rated 5 out of 5 stars

I made a test order just to see the experience ordering from the USA. In my surprise I had my order in 9 days. The order went so well, I immediately placed a larger order, and I will be ordering routi... See more


Company details

  1. #33 of 41 best companies in Tobacco shop
  2. #4 of 4 best companies in Tobacco Exporter
  3. #14 of 17 best companies in Tobacco supplier

Written by the company

At MrSnuff.com, we are passionate about bringing you the finest premium snuffs, whether you're an experienced aficionado or just curious about this rich tradition. Our selection spans both traditional and contemporary snuffs from around the globe. Here's what makes us stand out: Exceptional Quality: We are committed to offering only the highest quality snuffs for a truly satisfying experience. Wide Variety: Discover our extensive catalog, featuring classic favorites, exciting new blends, and unique regional specialties. Commitment to Expertise: Our knowledgeable team is here to help you find the perfect snuff to match your tastes. Revamped Customer Service: We are rededicating to providing exceptional service and building lasting relationships with our customers. Whether you're a seasoned connoisseur or a curious newcomer, MrSnuff.com welcomes you to explore the world of snuff. Browse our collection, ignite your senses, and become part of our growing community.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
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2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Amazingly good

Amazingly good, everything is good and the replies are great

28 January 2025
MrSnuff.com logo

Reply from MrSnuff.com

Good better best
I will not rest
'til my good is better
And my better's best

Hi Nokwethemba, thanks for the lovely review. We appreciate you taking the time.

Our Discord is good too: Discord: https://discord.gg/EJQCKBpD7r.

Rated 1 out of 5 stars

Got ripped off

I made on order 6 weeks ago and I have received absolutely NOTHING from them! 1-2 weeks to ship to USA, nope I just lost my money…. I will not be purchasing from Mr. Snuff in the future.

30 December 2024
MrSnuff.com logo

Reply from MrSnuff.com

Hi Luke,
If your order hasn't arrived yet, we're truly sorry that the shipping service hasn't met our usual standards. Please don't worry—we're here to help! Just send us an email at support@mrsnuff.com, include your order number and we'll work quickly to resolve the issue for you. Your satisfaction is our top priority, and we appreciate your patience and understanding.

Rated 1 out of 5 stars

I ordered snuff and it’s been 3 weeks…

I ordered snuff and it’s been 3 weeks and every time I email support they ignore me it’s been the worst and I’m not sure if I will get my order or refund

25 January 2025
Unprompted review
MrSnuff.com logo

Reply from MrSnuff.com

Hi, I'm sorry if your email was missed. We had a lot of US orders returned by customs through January and February. They have all now been re-shipped. If you did not get your re-ship email with your new tracking number then please reach out to support@mrsnuff.com

Rated 4 out of 5 stars

The second and maybe last time I order from Mr. Snuff :(

Update: I received my order on February 20th. I'm totally happy with it. I totally understand that customs can suck and I ready to be patient but I would have appreciated an email response so I didn't have to wonder.

The first time I ordered from Mr. Snuff everything arrived in a timely manner and I was very happy with my purchase. So I am very disappointed to say I'm having trouble with Mr. Snuff now. The second time I ordered (Dec 31) I received an email 2 weeks later to tell me that my order had been sent back from customs and will go out again with the same tracking. I know customs can be a pain so I was patient. My tracking has not updated at all. It says "label created in New York - waiting to receive package" and it's been almost a month since that email. I emailed Mr. Snuff last Thursday to ask for an update and it's Tuesday and I still have not received a response. It's February 11th. I'm starting to wonder if I will ever receive my package and if I will even be able to get a refund without having to call my bank and report the charge. I am very saddened by this as I cannot find snuff locally and I was so happy with Mr. Snuff before. I really hate to leave this type of review but I can't get a response.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

An accolade for Mr Snuff.

As a regular customer of many years standing, I have no hesitation in recommending Mr Snuff as the THE snuff merchant par excellence. For me, three reasons for this excellence stand out.
His website is both informative and easy to navigate.
His world wide range of products is most impressive to say the least.
His packaging and shipping is both careful and eco-friendly and always timely.
A five star merchant.

27 January 2025
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Reply from MrSnuff.com

Hi Roderic,
Thank you (belatedly) for your fantastic review and for your continued loyalty over the years. We’re delighted to hear you appreciate our products and services. Your feedback on our reliable shipping means a great deal to everyone here.
We appreciate you taking the time and look forward to serving you for many more years ahead.

Rated 5 out of 5 stars

Product shipped quickly

Product shipped quickly, fast delivery through "xspress" post, high quality nasal snuff. Will buy again.

25 October 2024
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Reply from MrSnuff.com

Thank you for your kind words! It's great that your order arrived quickly and that you're satisfied with the quality of our products.
We appreciate your business and look forward to serving you again in the future.

Rated 5 out of 5 stars

Greetings from Canada

Greetings from Canada ! So I took 16 days to make it to my small town, considering it was sent from Germany I think it was good. Packing was secure , contents were in good shape and very enjoyable … make an order before you need more …. I know I will

3 November 2024
Unprompted review
MrSnuff.com logo

Reply from MrSnuff.com

We're so pleased to hear that your order arrived safely and that you enjoyed the products. We agree with your advice about ordering early! 🚚
We hope to see you again soon!

Rated 5 out of 5 stars

The first time I ordered

The first time I ordered, my auto fill changed my address to my old one. Snuff was kinda to fix the problem and refund me. customer service is excellent.
Quebec Canada.

25 October 2024
MrSnuff.com logo

Reply from MrSnuff.com

Thank you for your kind words about our customer service team. We're glad to hear that we were able to resolve the issue with your order and provide a positive experience.

We apologize for the inconvenience caused by the autofill issue. We'll continue to work on improving our checkout process to minimize such occurrences in the future.

If you have any other questions or concerns, please don't hesitate to reach out to our support team. We're always here to help.

Rated 1 out of 5 stars

I have not received the order

I have not received the order. Tracking says the shipping label was created over a week ago but there has been no movement since.

1 November 2024
MrSnuff.com logo

Reply from MrSnuff.com

We apologize for the delay in your order. We understand how frustrating it can be to wait for your package. Please send an email to support@mrsnuff.com, including your order number and we'll get this resolved.

Rated 5 out of 5 stars

Good as gold

I have made countless orders with this company..it was called snuff house I think before it was called this..and there's another site , basically if it's snuff and it's coming from the isle of man your ok... reliable guys over there

1 October 2024
Unprompted review
MrSnuff.com logo

Reply from MrSnuff.com

Thank you for your kind words and long-standing patronage!
We strive to provide reliable and high-quality products to our customers and your continued support means the world to us. Please don't hesitate to reach out if you have any questions or concerns in the future.

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