Got my first box and I am very pleased with the detailed instructions (with pictures in a booklet), video support, patterns, and fabrics provided. The patterns are for useful items. In addition, the “... See more
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Shipper had thrown my package out of their car into our gravel driveway instead of getting out of the car and placing it by the house. I let Mrs Quilt know and they responded right away and are looki... See more
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I personally do not quilt, but my mother in law does, and she's getting up there in age. I was looking for something that would engage her and keep her busy doing something she likes. I ordered a sub... See more
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I did not find the package as expected and my surveillance video did not show a delivery. I quickly emailed to report it. They were concerned and continued to stay with me til I got the package. It h... See more
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Company details
Written by the company
Mrs. Quilty's Dream Subscription Box ✨️ Every month to surprise quilting lovers of all levels 🧶
Contact info
Netherlands
- support@mrsquilty.com
- mrsquilty.com
4.5
Excellent
533 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One satisfied customer!
Mrs. Quilty’s customer service is great! Klyn was quick to respond to my concern, was so polite and very sincere. Thanks again for all your help!
6 April 2025
Unprompted review
Reply from Mrs. Quilty
Hey there, Kathy! We’re so happy to hear that Klyn was able to take great care of you! 💌
Thank you for sharing your experience—it means a lot to us to know you felt supported and heard.
We're always here when you need us! 🧡
The response times were amazingly fast…
The response times were amazingly fast which was even more impressive because it was a Saturday. They were friendly, helpful and resolved my concern quickly.
5 April 2025
Unprompted review
Reply from Mrs. Quilty
Dear Mindy! Thank you for the lovely review! 😊
We’re so glad you were impressed with our weekend support—our goal is to be there for you when it matters most.
Happy quilting, and thank you for being part of the Mrs. Quilty family! 💖
have gone above and beyond to assist me…
have gone above and beyond to assist me with my missing package also had my first box and i loved the fabrics and patterns was perfect i look forward to receiving more boxes
29 March 2025
Unprompted review
Reply from Mrs. Quilty
Hello Deborah! We’re so happy we could help with your package and even happier to hear you loved your first box! 🎁💝
Thank you for your kind words—we can't wait to send more beautiful fabrics and patterns your way soon!
Final outcome was great
The final outcome was great and I. look forward to continuing getting boxes of not only quilting material
but also a second pack of material as well as freebies
and a beautiful booklet explaining all you need to know
about quilting.
29 March 2025
Unprompted review
Reply from Mrs. Quilty
Hi Gladys! Thank you for such a thoughtful review! 🥰
We love hearing that you're enjoying the full experience—from the fabrics to the freebies and the booklet!
It means the world to us to be part of your quilting journey. More inspiration is on the way! 📦🧵💫
Mrs Quilty inspires me!!
Mrs. Quilty boxes, full of beautiful and fun coordinating fabrics, have inspired me to sew more often. I usually spend several days just enjoying the look and feel of the fabrics before I make the decision of how to use them. From baby quilts to woodland grandson quilts, my gifts now have such well thought out and endearing qualities. I’m so proud to wrap them up and send them off with a love note!!
3 April 2025
Unprompted review
Reply from Mrs. Quilty
Hey there, Kim! Thank you so much for your wonderful review! 🌿✨
It’s truly heartwarming to hear that Mrs. Quilty boxes have inspired you to sew more often and create such meaningful gifts.
We love that you take the time to appreciate the fabrics before turning them into something special—each stitch carrying your love and care.
Your baby quilts and woodland designs sound absolutely delightful! 💕 We’re honored to be part of your creative journey, and we can only imagine the joy your handmade gifts bring to those who receive them.
Happy quilting! 🧵💖
Download Dilemma
The matter that I was concerned with was taken care of within a two hour time frame. They support person, Kelvin, was attentive, asked the right questions and I had the downloads I had paid for quickly.
Thank you Mrs Quilty.
Brenda
2 April 2025
Unprompted review
Reply from Mrs. Quilty
Hello Brenda! Brenda, we really appreciate your kind words! 💙
It’s great to hear that Kelvin was able to assist you quickly and efficiently—our team always strives to provide attentive and thoughtful support.
We know how important it is to have access to your downloads right away, and we’re so happy we could resolve everything smoothly for you.
Thank you for trusting Mrs. Quilty, and happy crafting! 🧵✨
I enjoy some alone time just me my Mrs…
I enjoy some alone time just me my Mrs Quilt box and 12 fat quarters along with the quilt pattern of the month. Along with this I can go to the website and 99% of the time the tutorial help with where I am confused and I've learned a new skill
31 March 2025
Unprompted review
Reply from Mrs. Quilty
Hey there, Donna! That sounds like the perfect quilting retreat! 🧵✨
We're so happy to hear that your Mrs. Quilty box gives you that special time to unwind and create.
Plus, it's great to know the tutorials are helpful in building your skills!
Happy quilting! 💛
Great customer service
Great customer service got my question answered quickly and they were really nice!
24 March 2025
Unprompted review
Reply from Mrs. Quilty
Hello Judith! Thank you for your kind words! 💙
We're always here to help, and it’s wonderful to hear that you had a great experience with our customer service team.
Happy quilting! 🪡😊
Speedy and Helpful Support
Every time I have reached out to Mrs. Quilty support team I get an immediate response. They are so helpful and speedy! I love that I get an answer to my question so quickly and that they are very generous with their help tips and getting me what I need.
29 March 2025
Unprompted review
Reply from Mrs. Quilty
Hey Donna! We truly appreciate your feedback! 💙
Providing fast and helpful support is so important to us, and we’re thrilled to hear that you’ve had great experiences with our team.
We’re always here to help make your quilting journey smooth and enjoyable! 🪡😊
so excited
I get so excited to receive my Mrs Quilty boxes each month. I love the bonus makes. I'm always looking forward to the next box 📦.
28 March 2025
Unprompted review
Reply from Mrs. Quilty
Hey Hey! We love your enthusiasm! 🎉
It’s so exciting to hear that you look forward to your Mrs. Quilty box each month.
Those bonus makes are a special touch, and we’re so happy you enjoy them!
Can’t wait for you to see what’s coming next! 📦💛
Issue with first package
I had an issue with my very first package and thought I would be out of luck in getting anything from Mrs. Quilty. Boy was I wrong! Their customer service was Johnny on the spot in responding and they replaced my package. I was so excited that they would comply to my needs and very efficiently. They are GREAT!
24 March 2025
Unprompted review
Reply from Mrs. Quilty
Hey Linda! We’re so glad we could turn things around for you! 💙
Customer satisfaction is our top priority, and we always want to make sure you have the best experience possible.
Thank you for trusting us—we’re thrilled you’re part of the Mrs. Quilty family! 🥰✂️
I have attempted to contact the company…
I have attempted to contact the company regarding my first order from Mrs. Quilty. I have not received the animal patterns via email as promised and wasn’t real impressed by the patterns in the box. While I continue to get an abundance of emails from them no one is acknowledging my missing patterns. I’ve cancelled my subscription and remain leary of their sincerity. Gina Moore
26 March 2025
Unprompted review
Reply from Mrs. Quilty
Hey there, Gina! We're truly sorry for the frustration this has caused. That’s not the experience we want for our customers, and we completely understand how disappointing it must be to not receive the promised patterns. We absolutely want to make this right.
We have just requested your information, so that we can reach out and sort this out for you.
We also appreciate your feedback on the patterns in the box and are sorry they didn’t meet your expectations. Your input helps us improve, and we’d love to hear more about what you were hoping for.
Again, we sincerely apologize for the lack of response earlier. If there’s anything else we can do to turn this around for you, please don’t hesitate to reach out. 💜
Have a nice day!
I signed up for my first box and was so…
I signed up for my first box and was so excited to get it. Unfortunately, the box had been tampered with and items were missing from the box. I immediately advised mrs. Quilty of the issue and they were wonderful and corrected the problem in a very good time frame. Cant wait for my second box.
25 March 2025
Unprompted review
Reply from Mrs. Quilty
Hey there, Michele! Thank you so much for sharing your experience! 💜
We’re truly sorry that your first box was tampered with, but we’re so glad we could make it right for you quickly.
Your excitement means the world to us, and we can’t wait for you to receive your second box—it's going to be a great one!
Happy quilting! ✨🧵
Wonderful Support
I had questions about the wonderful Monthly Quilt Box and they helped me navigate setting it up. I can't wait to start receiving the wonderful quilt boxes.
16 March 2025
Unprompted review
Reply from Mrs. Quilty
Hey Susan! Thank you so much for your kind words! 💕 We’re thrilled to hear that our team was able to assist you quickly and that you had a great experience. We hope you love your Monthly Quilt Box—happy quilting! ✂️🧵
I received my current box opened so I…
I received my current box opened so I contacted customer service at Mrs. Quilty to let them know and to be certain that everything was there. I expected a 24 hour response but they responded immediately. Great Service!
19 March 2025
Unprompted review
Reply from Mrs. Quilty
Dear Yolanda! We truly appreciate you taking the time to share your experience! Receiving a package that’s been opened can be concerning, and we’re so glad you reached out to double-check everything. Our team always strives to respond as quickly as possible, and it’s wonderful to hear that we met your expectations. If you ever need anything else, don’t hesitate to reach out—we’re always happy to help. Wishing you many happy quilting moments ahead! 🪡💙
I had a problem with my subscription
I had a problem with my subscription, my email was answered straight away and was dealt with in a very timely manner. Couldn't have asked for better service. Thank you.
17 March 2025
Unprompted review
Reply from Mrs. Quilty
Hey there! Thank you for your lovely review! We understand that subscription issues can be frustrating, so we always do our best to resolve them as quickly as possible. It’s great to know that our team was able to assist you in a timely manner and provide the support you needed. If you ever have any other questions or concerns, we’re always here to help. We appreciate you being a part of the Mrs. Quilty community—happy stitching! 🧶💖
I emailed Mrs
I emailed Mrs. Quilts about a couple of questions that I had and they responded literally within 3 minutes with answers to both my questions.
15 March 2025
Unprompted review
Reply from Mrs. Quilty
Hello! Wow, we love hearing this! A fast response can make all the difference, and we’re so happy that we were able to answer your questions right away. Customer service is a top priority for us, and we always want to make sure you feel supported in your quilting journey. If you ever have more questions or just want to share your latest project, we’d love to hear from you. Thanks for being a part of the Mrs. Quilty family—happy quilting! 🧵✨
I have contacted REPEATEDLY about my…
I have contacted REPEATEDLY about my box not arriving. Repeatedly I have been told once it leaves them it’s Not their responsibility anymore, which is completely wrong. They don’t offer package insurance for protection of their product or their customers money. I have filed a report with the BBB, the AG of Indiana and with my bank for fraud. I tried posting in the Mrs Quilty FB group and the admin declined my post (I have picture proof of every step). I contacted another lady they did the same thing to and sent that information to the above mentioned.
14 March 2025
Unprompted review
Reply from Mrs. Quilty
Dear Alisha. We are truly sorry for the frustration and disappointment you’ve experienced with your order.
I completely understand how upsetting it is when a package doesn’t arrive, and I sincerely regret that our previous responses left you feeling unheard.
While shipping carriers are responsible for the actual delivery, we absolutely want to support our customers when issues like this arise. I’d love to take another look at your case and see if there’s anything we can do to make this right. We'll reach out and personally ensure this gets the attention it deserves.
Our goal is always to provide a positive experience for our customers, and I’m sorry that hasn’t been the case for you.
I hope we can work toward a resolution together.
Part of my shipping information was…
Part of my shipping information was missing. I emailed support and they answered right away and fixed my address. Because I do not live in the United States, it is otherwise difficult to fix information days later for delivery. I have always had great service from this company.
14 March 2025
Unprompted review
Reply from Mrs. Quilty
Dear Trudy! Thank you for your kind words and for trusting us to help with your shipping issue! 🌍
We understand how tricky international shipping can be, and we’re so glad we could fix it quickly for you.
It’s wonderful to hear that you’ve always had great service—we truly appreciate your support!
Happy quilting! 🧵✨
Great customer service and quality of…
Great customer service and quality of products are an awesome!
14 March 2025
Unprompted review
Reply from Mrs. Quilty
Hey there, Bailey! Thank you so much for your amazing review! 💕
We’re thrilled that you’re happy with both our customer service and our products—it’s what we strive for every day! We truly appreciate your support and can’t wait to continue being part of your quilting journey.
Happy stitching! 🧵😊
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