Mr. Sunglasses Reviews 

DO NOT USE THIS COMPANY they sent my items which did not fit, I needed to send 2 pairs of sunglasses back and they made very specific requirements as to how and when they were retuned . I fulfilled all the requests and I sent them back tracked and signed the next day. I originally received them in the evening of the 1st July and they arrived back at Mr Sunglasses on 15th - and they refused the package as they said they were out of the 14 day return period. I’m getting generic emails from RAMÓN, saying
“ Hello
Never received the parcel during the returns period . It would be good askto the carrier you hired in order to retrieve the parcel.
A greeting
RAmón”
Both sets of sunglasses are sitting in a depot somewhere in Barcelona as they are refusing to accept them back. £400 down so far .

I wish I had read other peoples experiences before attempting to purchase. I ordered a pair of sunglasses on 22nd May that were showing in stock. Below is the history. Similar experience to other customers. They take your money and advertise items as being in stock when clearly they aren't. All emails seem to be answered by Ramon which makes me question if this is just a one man operation holding onto peoples money for as long as possible and clearly a scam organisation from reading all the reviews.
28th May - asked for update on delivery - advised waiting on manufacture and should receive in a couple of days
3rd June - asked for updated - told still in production. Can't give me a definite date but won't be too long
11th June - requested another update - told still not manufactured yet. Told me to wait another week / 10 days
19th June - requested update - told they are still being manufactured with no delivery date
19th June - asked to cancel my order and refund me my money. - No response
21st June - Again asked for refund and confirmation this has been processed - told my request had been forwarded to the admin area and they would process it
25th June - Still no refund confirmation. Asked for confirmation of refund - No response
26th June - Again asked for confirmation of refund (now a week since requested) and if not received I'd raise it as fraud with CC company - Told it had been submitted and takes time due to 'necessary checks'
27th June - Gave final warning that if refund was not processed by end of day I would raise a fraud case with CC company
28th June - refund finally received.

Over a month from ordering and still couldn't give a delivery date. Took over a week and threatening to get cc company involved in order to get a refund.

After having had a poor experience, with slow communication, in the past, I decided to give Mr Sunglasses another chance and this time it was absolutely fine.
My chosen sunglasses were in stock and they were delivered swiftly. No problem at all.
I think the issues come when items are on back order and people have to wait too long. Then the poor communication, possibly a language issue as well, means that people (like myself last time) start to believe the worst.
I’ll use them again, they’ve redeemed themselves.

Absolute scam. Had to get CC to refund. DO NOT BUY

Awful customer service. Ramon is a shocking excuse for a customer service agent. Do not buy anything from this website

REALLY BAD EXPERIENCE!!! Had argueing about returning glasses within time limit, but eventually they accepted. Shipped the glasses back, T&T confirms delivery, so do they. Still no refund 2 weeks later. I have filed an objective at them via my Bank. The Bank will take over from here.

EDIT - finally got my refund after 2,5 week. I don't know whether it was because of Bank support or voluntary. In total this process has taken over a month! NOT RECOMMENDED SHOP

This is fraud!!!
The product is from Spain. It arrives with days of delay!
The wrong product arrived and they don‘t take it back!
You also need to pay the shipment by yourself.
This is absolut fraud! Don‘t order here!

Express posted my purchase (paid $46. Because they said they only accept returns within 14 days). Canada Post confirmed it was there in 7 days. However Mr. Sunglass is refusing to accept the package from their local post office (again info confirmed by Canada Post) in order to not refund me. I have emailed about twenty times with all my proof, but all along they just keep repeating, that it’s outside the refund date now, even though they have know since day seven that it was delivered. They are SCAMMERS.

It has been over a month since they took my money for a pair of sunglasses, and despite my daily follow-ups, they have not refunded my money nor delivered the sunglasses. I paid a significant amount for these sunglasses, and the lack of response and resolution is unacceptable. I advise others to be cautious when dealing with these people and horrible company, as they have shown a complete disregard for customer satisfaction and timely delivery of products.

Warning !!! Mr. Sunglasses is a fake . Paid for pair of glasses 3 month ago and never got them. Written to them several times, and got the same useless bulls@it ansvar back. DO NOT buy from this company ! Still messing glasses and the best part og 300 euroes

I realised I had ordered the wrong sunglasses. Shipping is pricey and sending them back would cost me just as much so I asked them to cancel the order. After a week of me chasing asking if they had cancelled, they advised they had updated the system to arrange cancellation. I received an email yesterday telling me my goods have been dispatched and will be with me next week. Absolutely infuriating. The lack of communication between customer service and the warehouse now means I will be paying for the return. Really very annoying to be paying for someone else’s mistake

This is a scam company and they still have £150 of mine since June 2022 and still no glasses or refund. To top it all they sent me a Xmas flier today with more offers. Do not touch with a barge pole

Last time you asked for further details which I sent once again! You then responded saying that I am not an official “channel”. Of course not - just a genuine cheated customer. Please make me go away by refunding my £150 or sending my sunglasses. Not difficult !!!!!!

This reply is untrue. I can prove with a bank statement and a copy of the original order confirmation. Trust pilot should not authorise such a response

This is a scam website.
As per previous message I’ve had exactly same generic responses. “Manufacturer out of stock”, “sunglasses will be shipped as soon as manufacturers send to Mr Sunglasses” (I’ve been waiting for over a month), “refund has been passed to administration team”, “refund can take a long time to process”, “hoping manufacturer will send the glasses soon” etc etc. I’ve been sending daily messages requesting full refund. The company continues to send generic response and will not provide a timeline on refund. I am so SO disappointed I did not read these reviews before purchasing. Please know, I have no reason to write an inaccurate review. This website is a complete scam and I just wish I’d done more due diligence before handing over $355 five weeks ago. Do not throw your money away on this site. I will be reporting to my bank tomorrow. Great advice from previous review.

This is not a ligitimate website you will not receive your product and when try for a refund will not happen. I have contacted the company 20 times asking for a refund as product was not deliveredd they will use the following reasons:
1. manufacture is out of stock
2. manufacture is making a new batch of stock
3. we are waiting for manufacturer
4. we have passed your refund over to administration department
5. constantly say we have appased your refund over to administration department.
6. this company is taking consumers money and not issuing goods and if so counterfeit.
7. i have reported this to the bank

So having read so many negative reviews I was a bit weary of the site. So here’s the thing, I ordered a pair of Tom Ford frames on Friday 27th and they arrived this morning. Perfect service, fab price. Maybe I got lucky but I honestly couldn’t fault them.