The order was due on April 14th but was not delivered to the right address. This caused very unwelcome anxiety. Through local effort the consignment was eventually located. This was reported back to... See more
Company replied
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See what reviewers are saying
Our experience was great because we trusted Robin James with our wine choices which were to be paired with cheeses chosen by Author/Cheesemonger Ned Palmer and bought from Guntons. We gave Wheeler's... See more
Company replied
Their wines are always of a superb quality and a good price, They have taught me a lot about different grapes and u have rediscovered a taste for French wines. If you want to enjoy your wines witho... See more
Company replied
I would definitely order from Mr Wheeler wine again. Brilliant customer service they were so helpful regarding delivery dates as I was purchasing a gift for my uncle's birthday. The wine was delive... See more
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Company details
- #58 of 80 best companies in Wine shop
Information provided by various external sources
The origins of Mr.Wheeler date back to Victorian times, when George Wheeler, the great-great-great grandfather of our current Chairman Johnny Wheeler, first joined the wine industry, and the family business, supplying fine wine from Colchester, began. Mr.Wheeler is the evolution of 130 years of expertise and experience, offering a carefully-chosen selection of outstanding wines to suit a variety of pockets. The mission at Mr.Wheeler is to ensure a certain standard of drinking, whatever type of wine you enjoy, and from wherever in the world you would choose. The wines that our experts and vineyard partners choose and recommend to you are always the best - they deliver on quality, value and enjoyment.
Contact info
Estate Office, Park Lane BC, Langham, CO4 5WR, Colchester, United Kingdom
- 01206 713560
- sales@mrwheelerwine.com
- mrwheelerwine.com
4.6
Excellent
2K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service; delivered on time, well packed and in good condition. Will use again.
22 November 2024
Reply from Mr.Wheeler Wine
Great, delighted with your feedback, we look forward to sending you more wine soon. Kind regards Robin
Reply from Mr.Wheeler Wine
Thank you Mr Speed, best wishes Robin
Reply from Mr.Wheeler Wine
Dear Mr Smith, I was very sorry to hear about the issues that you experienced with this delivery. As a long term valued customer I'm sure you are already aware that this experience is both extremely rare and is far from our normal high standards. I hope we can make it up to you on a future order. Kind regards Robin
Excellent selection of quality wines
Excellent selection of quality wines. Knowledgeable and helpful staff.
21 November 2024
Reply from Mr.Wheeler Wine
Thank you for your feedback, delighted we were able to help. Best wishes Robin
Failure to deliver at all
21 November 2024
Reply from Mr.Wheeler Wine
Dear Mr Goddard, I am very sorry about the issues with your delivery. Unfortunately on this occasion our couriers have let us and you down and not been able to deliver to you, the prompt quality service that both we and you should expect. As my colleague has already expressed in your email communications we would love the opportunity to make it up to you in the future. Once again please accept our sincere apologies for the inconvenience caused. Best wishes
Robin
Incredible service
Incredible service. They replaced my wine without fuss when the original order was never received! Impressive!
21 November 2024
Reply from Mr.Wheeler Wine
Thank you, sorry there was an initial delay but delighted all is well. Regards Robin
Reply from Mr.Wheeler Wine
Fantastic, delighted to hear your feedback. Thank you Robin
Reply from Mr.Wheeler Wine
Thank you James. Best wishes Robin
Arrived on time
Arrived on time! I was a little worried as never heard of this website before, but it came exactly when it said it would. Arrived nicely boxed. The wine is a Christmas gift so can’t comment on that.
If the Wine turns out to be good will use Mr Wheeler Wines again.
6 December 2024
Unprompted review
Reply from Mr.Wheeler Wine
Thank you for your kind feedback, I'm sure your recipient will love it. Best wishes Robin
My friends were delighted
Although the delivery date was delayed from the forecast, my friends were delighted with the wine and the delivery was successfully completed. The staff members in the office with whom I communicated on the telephone were polite and very helpful
13 November 2024
Reply from Mr.Wheeler Wine
Dear Mr Randle, thank you very much for your kind feedback, I hope you love your wines. Robin
Easy process for the purchase of the…
Easy process for the purchase of the wines and on time delivery by the courier firm
29 October 2024
Reply from Mr.Wheeler Wine
Thank you very much Mr Fanning, Delighted everything was well received. Kind regards Robin
Reply from Mr.Wheeler Wine
Thank you for your kind feedback, delighted everything excellent. Kind regards Robin
Reply from Mr.Wheeler Wine
Thank you for your kind feedback. Robin
Courteous service
I was told very courteously that one of my chosen wines was out of stock and it might be a fortnight before I got my delivery. In the event it all arrived, perfectly, within a week. And each of the wines was top class.
28 October 2024
Reply from Mr.Wheeler Wine
Thank you Mr Armit. Delighted we were able to get your wines quicker to you than initially thought and also really pleased to hear that they've hit the spot! Regards Robin
Excellent communication.
23 October 2024
Reply from Mr.Wheeler Wine
Thanks Mr Garner, delighted to hear your great feedback. Robin
Reply from Mr.Wheeler Wine
Thank you, glad to hear you are enjoying our range. Robin
great service
23 October 2024
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