Mr Window Ltd Reviews 

261
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Not impressed with this company at all. Moved into a Pentlands new build house 5 years ago where the windows and skylight were fitted by Mr Windows. Have had multiple problems since moving in with le... See more

Rated 5 out of 5 stars

Thank you to all at Mr Window , new windows and front door fitted 08/06/26 . Tony and George were great , took out all old windows and door and fitted new in a day ! Great quality windows and front do... See more

Rated 5 out of 5 stars

Thanks to all involved for our wonderful new windows. Nothing was too much trouble for the sales and survey team, amazingly swift supply and fit too. Our whole house installed by Tony, over 3 d... See more

Rated 5 out of 5 stars

Glen and his team were brilliant. No problems, hitches or anything what so ever. They worked through, not always popping out or stopping for tea. met and exceeded all my expectations and requirement... See more

Company details

  1. Window installation service

Written by the company

Mr Window is a market leading manufacturer of Aluminium and PVCu windows as well as High security PVCu and composite doors. We are pleased to announce the launch of our Hybrid bi-fold WARMCORE, Ask us today to demonstrate this Unique system. Over the past 32 years we have gained an outstanding reputation within our industry both locally and nationally leading to the procurement of projects for many distinguished Clients. It is with this in mind that our customers buy with confidence and assurance, our guarantee is that,of a quality product and quality installation all backed up by an award wining customer service team.


Contact info

4.1

Great

TrustScore 4 out of 5

261 reviews

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4.1

All reviews

(261)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Our initial quote with Robert was very…

Our initial quote with Robert was very friendly without the hard sell. Robert was very informative and made suggestions we hadn't thought of. Very impressed.

After a surprisingly short period of time George the installer turned up and worked tirelessly for two days. He too was friendly and made an exceptional job demonstrating an excellent attitude for the cleanliness of our home.

I encourage all those looking for new windows and doors to give Mr Window a call. You will not be disappointed. Impressive company with friendly and helpful staff and most importantly good work at very good prices.

2 July 2018
Unprompted review
Mr Window Ltd logo

Reply from Mr Window Ltd

Hi Steve,

Thank you for your amazing review, we appreciate you taking the time to give us this review.

The Window Team

Rated 1 out of 5 stars

Avoid mr windows

before anyone buys from this company i would strongly advise them not to.i had a door fitted last october it looks very nice however is a complete fire hazard it does not always open, we have been locked in our house several times. Mr windows service has been good up until now where they will no longer do anything regarding the door and it is still faulty.i have had an engineer around at least twice a month where they do not know what is wrong with it. it would seem i am not the only person this has happened to as a neighbour has also had the same problem, wether it is the door or poor workman ship i do not know but i do not want anyone else to go through what we have. we are now seeking legal advice

28 June 2018
Unprompted review
Mr Window Ltd logo

Reply from Mr Window Ltd

Hi Claire,

Thank you for your feedback, we appreciate all feedback good and bad from our customers. Our aim is to make sure all our customers have a smooth and happy experience from start to finish.

I understand that our service department are working hard to make sure your installation is completely to the high standard we expect.

Please do not hesitate to contact one of our team on 01702 555 553.

The Mr Window Team

Rated 5 out of 5 stars

Would not go anywhere else !

Very happy with product and installation. Would recommend

14 June 2018
Unprompted review
Mr Window Ltd logo

Reply from Mr Window Ltd

Hi Steve,

Glad to hear you are happy with our services and products.

Thank you for your feedback.

The Mr Window Team.

Rated 5 out of 5 stars

Excellent service and pleasant staff

23 May 2018
Unprompted review
Mr Window Ltd logo

Reply from Mr Window Ltd

Hi Mrs Hayes,

Thank you for your feedback, we appreciate you taking the time to make a comment.

As a team we would like to say thank you for your comment also.

The Mr Window Team

Rated 5 out of 5 stars

Great service throughout

Great service throughout. Fitters were excellent. So pleased with the end result

17 May 2018
Unprompted review
Mr Window Ltd logo

Reply from Mr Window Ltd

Hi Sandy,

Thank you for your feedback. We are very pleased to hear you are happy with our service and products.

The Mr Window Team

Rated 4 out of 5 stars

Great service from start to finish!

I cannot fault the service from start to finish. All staff were friendly, professional and efficient. The fitter on the day, just got straight to it and did the job. I was surprised how tidy it was after! I would definitely recommend Mr Windows to my family and friends.

22 April 2018
Unprompted review
Mr Window Ltd logo

Reply from Mr Window Ltd

Dear Rebecca,

Thank you for your feedback, we appreciate all feedback good and bad from our customers. Our aim is to make sure all our customers have a smooth and happy experience from start to finish.

The Mr Window team

Rated 2 out of 5 stars

i have used MR window previously and would not recommend

i have used MR window previously and have to say that the standards have slipped, it took three attempt to fit a door with two frames and i still have a substandard door with damage to ceilings, floor and skirting's adjacent to it.
I would not recommend them to anyone which is a shame as i promote local business.
I'm not sure how long this review will remain, my previous one on Facebook was removed very promptly.

19 April 2018
Unprompted review
Mr Window Ltd logo

Reply from Mr Window Ltd

Dear Mr McMillan,

We would like to apologise for any inconvenience you have experienced with Mr Window Ltd. We appreciate all reviews good and bad from our customers and our aim is to make sure all our customers are happy.

I have since reviewed your case. I have been informed that we booked a visit to meet with you, unfortunately you was not available when we arrived. We have tried to contact you by email and by telephone and you have decided not to proceed with any further contact.

We do hope you will allow us to rectify any issue's, appointments can be made at your convenience.

Kind Regards,

Tina Edwards
Customer Service Team

Rated 5 out of 5 stars

Good job!

Friendly, efficient professional job. No complaints at all. Would be pleased to recommend to anyone.

6 April 2018
Unprompted review
Mr Window Ltd logo

Reply from Mr Window Ltd

Dear Sylvia Gladwin,

Thank you for your feedback, we appreciate all our customers experiences.

Thank you for recommending us.

The Window Team

Rated 1 out of 5 stars

Shocking experience with this company

Shocking experience with this company. Had a front door fitted on 12th Feb which has been a problem to open from the inside and out since. They have done nothing but wait for us to contact them after saying it would be resolved. It still hasn't been resolved and we now have to take our back door key out through fear of not being able to get back in through the front. Now (Friday) being told someone will contact us on Monday. Avoid and use another company.

2 March 2018
Unprompted review
Rated 5 out of 5 stars

I had quotes from 5-6 companies before …

I had quotes from 5-6 companies before getting a composite door from this place. Not only did I save a fair amount of money, but they completed the work on time and did a fine job of it as well. I’d highly recommend using this company.

7 February 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to end.

Excellent service from start to end.
Each part of the process from sales, detailed survey and fitting was done with no hassle and in a very timely and satisfying way.
The fitters did an excellent job with little to no mess, We are very happy with the service we received and would recommend Mr Window to others.
Many thanks..

11 December 2017
Unprompted review

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