MSB Solicitors Reviews 232

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with communication, mentioning slow responses to emails and calls, and difficulties in reaching the appropriate person. A few other people also felt that there was a lack of clarity regarding case handling and internal miscommunication, leading to frustration and delays.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, efficiency, and dedication.... See more

Service

Customers had positive experiences with service, often highlighting professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers feeling supported and informed throughout... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and helpfulness of... See more

Customer communications

Reviewers mention negative feedback about contact, with many customers reporting difficulties reaching anyone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more

Rated 5 out of 5 stars

I just wanted to say a heartfelt thank you to everyone at MSB Solicitors. I am so genuinely grateful for all the support you’ve given me — it has meant more than I can put into words. A very spec... See more

Company replied

Rated 5 out of 5 stars

James Hayes, Commercial Property Executive is the primary reason I am placing a review. Had he not been so thorough and responsive, within a day each time, my sale may not have completed as smoothly.... See more

Rated 5 out of 5 stars

I cannot recommend Amy highly enough. She helped me navigate the complex nuances of a redundancy matter with incredible expertise and care. What stood out most was her responsiveness; she was extremel... See more

Company replied


Company details

  1. #144 of 152 best companies in Legal Services
  2. #5 of 6 best companies in Civil Law Attorney
  3. #60 of 62 best companies in Conveyancer
  4. #10 of 11 best companies in Criminal defence lawyer
  5. #7 of 8 best companies in Divorce service
  6. #29 of 32 best companies in Family Lawyer

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.2

Great

TrustScore 4 out of 5

232 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(232)

159 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience very lovely snd…

Amazing experience very lovely snd supportive thank u<3

8 April 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

Wish I could give 100 stars!

It's hard to put into words the level of gratitude I have for Lucy Neild (Solicitor) and Jane Sampson (Counsel) at MSB. My children and I have gone through the hardest time of our lives and they supported us through a very difficult legal process while giving reassurance and handling it with sensitivity, clarity and determination. They always took the time to ensure I understood my options, explained processes clearly and made me feel supported in every decision. I am truly grateful for everything they've done and wouldn't hesitate to recommend their services to others who need both strong legal advice and representation and genuine care. Thank you also to Abigail Eves and Mollie Hart for their support in court alongside Jane.

8 April 2026
Unprompted review
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind amazing review to Lucy, Jane, Abigail, Mollie and the Family team.

Rated 5 out of 5 stars

Could not be more impressed with MSB

Could not be more impressed with MSB, efficient, effective and made the entire process straightforward. Would definitely use them again!

2 April 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

Very helpfull and arranged everything I…

Very helpfull and arranged everything I asked for, very understanding

2 April 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 3 out of 5 stars

Service levels differ from office and contact

I did have to re submit information a few times, as was passed to different contacts on conveyancing matters. I felt I did have to chase on a few occasions for an update. It was a long time since I have needed conveyancing service, and I felt a bit more explanation and guidance through what would happen would have been helpful. It seems the service differs office by office as I have used MSB Widnes and they communicated really well.

19 March 2026
Rated 5 out of 5 stars

Domestic violence

Very helpful in all my needs, acted promptly which made me feel assured

1 April 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the Family team.

Rated 5 out of 5 stars

In my opinion MSB Solicitors handled…

In my opinion MSB Solicitors handled the sale of my property efficiently and in a professional manner. I was very happy wth them.

1 April 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the property team.

Rated 2 out of 5 stars

Very poor only 1 solicitor on duty that day…

Very poor only 1 solicitor at the courts I didn't get to meet the solicitor till 2.30 PM and that was her running around the courts in an out as quickly she could u had to phone the office 3 times asking where my solicitor is and can u send her to me I arrived at the courts 8.45 am an I didn't speak to the solicitor till 3.25 PM also she didn't even speak about my case I would off been better representing my self that day I'm sorry if don't like my feedback well I'm only telling the truth. Steven taaffe

11 November 2025
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 1 out of 5 stars

Would give zero stars if I could

Would give zero stars if I could. The worst experience buying a house with them as the sellers solicitors. Staggering levels of incompetence. Please do not use these solicitors when purchasing a house if you want to preserve your sanity.

1 April 2026
Unprompted review
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 1 out of 5 stars

Absolutely useless

Absolutely useless, even mortgage advisor has black listed them......

31 March 2026
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Caravan Park dispute

David was extremely informative and extremely professional. He dealt with my case excellently. I would recommend him 100%

23 March 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to David and the team.

Rated 5 out of 5 stars

Will and powers of attorney

Robert was very professional, informative, gave great advice and was very patient. Excellent service. Great communication.

23 March 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to Robert and the team.

Rated 4 out of 5 stars

Flat purchase

MSB assisted me with buying a flat, which ended up being a little complex as it involved a Deed of Variation with three sets of solicitors involved. Eve Gallagher was very helpful at helping me negotiate through the process and answering multiple phone queries but, overall, I felt it was a little slow as we only just squeaked under the deadline hence four stars rather than five.

27 March 2026
Unprompted review
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 4-star review.. We will pass on your kind words to Eve and the team.

Rated 5 out of 5 stars

Dan was fantastic with me from start to…

Dan was fantastic with me from start to finish put me at ease from the beginning very professional and always on hand if I needed anything done can't thank him enough.

26 March 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to Dan and the team.

Rated 5 out of 5 stars

Lucy is amazing!

My solicitor, Lucy, has been amazing? She is kind, supportive and really takes the time to listen. She explains everything clearly and has made a stressful situation much easier to deal with. I’m really grateful for her help and would highly recommend her.

25 March 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your wonderful review to Lucy and the team.

Rated 5 out of 5 stars

Big thank you to MSB and especially…

Big thank you to MSB and especially Lindsey potter , great help from start to finish , would highly recommend thank you liam

20 March 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to Lindsey and the team.

Rated 2 out of 5 stars

The service I received wasn’t great

Slow to grasp the situation and I didn’t feel the service was great.

18 March 2026
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 1 out of 5 stars

Poor

Absolutely useless. Have to constantly nag them to do things. All kinds of delays caused by their incompetence and many things I don't think they would have done at all without me prompting them.

20 March 2026
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Mr Robert Lee

Mr. Robert Lee explained every detail about the power of attorney and making a will.
Excellent and efficient professional service !

3 December 2025
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to Rob and his team.

Rated 4 out of 5 stars

Came through in the end

Quite rocky comms during some pivotal points during the process but definitely stepped up towards the end of the transaction.

20 March 2026
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Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 4-star review.. We will pass on your kind words to the team.

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