Great Experience...As a new customer I found signing up very easy and straightforward. The website I packed full of items, are even some clearance items where cheap and in stock surprisingly. The orde... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had placed an order via email, as I usually do, and normally just get an order acknowledgment after. But today, Craig called to discuss the order and was able to offer a better price on one item a... See more
Company replied
Overall good service. Overnight delivery from DPD however let MSC down as it was clear from their website that our parcel was 'left behind' and missed the van that day and turned up later than expecte... See more
Company replied
I was buying thread repair coils and already committed to the order but they offered a good discount after this fact which is rarely ever seen. And super fast delivery too.
Company replied
Company details
- #19 of 27 best companies in Industrial equipment supplier
- #5 of 5 best companies in Abrasives supplier
- #5 of 5 best companies in Factory equipment supplier
- #94 of 121 best companies in Manufacturer
- #28 of 34 best companies in Safety equipment supplier
- #8 of 11 best companies in Steel Distributor
Information provided by various external sources
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Trust MSC to deliver
Written by the company
- Solving your biggest business challenges
- At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.
Next Working Day Delivery as Standard
Order before 6pm or 7pm online to receive next working day as standard
With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free
Contact info
7 Pacific Avenue, WS10 7WP, Wednesbury, United Kingdom
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MSC Industrial Supply Co. UK
Good morning Brad,
Thank you for taking the time to leave us a 5 star review of our services. We aim to provide this to all our customers.
We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good morning Robert,
Thank you for your 5 star review. We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply
Always try hard to help
Always try hard to help. I ordered tooling and they had it on back order, I talked with sales and we found somthing they had on stock and I had it with me next morning
11 December 2025
Reply from MSC Industrial Supply Co. UK
Good morning,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you a great service.
Kind regards
Bec
MSC Industrial Supply.
Reply from MSC Industrial Supply Co. UK
Good morning Joe,
Thank you for taking the time to review us a 5 star, this is really great to see. We do try to keep our prices low as we can.
We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon Joanne,
Thank you for your review. We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply
Great products at great prices
Great products at great prices. Delivery is very quick, and on the rare occasions i've had to call, very helpful response.
6 January 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Steve,
Thank you for taking the time to leave us a 5 star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
I ordered what I wanted and it turned…
I ordered what I wanted and it turned up when promised.That's all I need
6 January 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon,
Thank you for your review. We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply.
Reply from MSC Industrial Supply Co. UK
Good afternoon Peter,
Thank you for taking the time to review us a 5 star, this is really great to see. We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply.
Everything you need and prompt service
31 December 2025
Reply from MSC Industrial Supply Co. UK
Good afternoon Simon,
Thank you for your review.
We are glad you are happy with the service we provide.
Kind regards
Bec
MSC Industrial Supply.
Reply from MSC Industrial Supply Co. UK
Good afternoon Graeme,
Thank you for reviewing us 5 stars.
It’s great to see we have delivered you a great service.
Kind regards
Bec
MSC Industrial Supply.
Reply from MSC Industrial Supply Co. UK
Good morning James,
Thank you for taking the time to leave us a 5 star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
Very helpful customer services and a…
Very helpful customer services and a really quick service. Will use again in the future without hesitation.
12 December 2025
Reply from MSC Industrial Supply Co. UK
God morning Tim,
Thank you for taking the time to review us a 5 star, this is really great to see. We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply.
Top service as usual
12 December 2025
Reply from MSC Industrial Supply Co. UK
Good morning Mike,
Thank you for taking the time to review us 5 stars.
We really appreciate this.
Kind regards
Bec
MSC Industrial Supply.
very good service
15 December 2025
Reply from MSC Industrial Supply Co. UK
Good morning Andrew,
Thank you for taking the time to leave us a 5-star review.
Kind regards
Bec
MSC Industrial Supply
Problem with booking online
Problem with booking online, but phone staff sound. Next day delivery as usual. Been using along time, better than the rest.
9 December 2025
Reply from MSC Industrial Supply Co. UK
Good morning Chris,
Thank you for taking the time to review us 5 stars. We are glad you are happy with the service provided.
We hope to hear from you again soon.
Kind regards
Bec
MSC Industrial Supply
Customer Support
Customer Support
The customer support I receive from our Account Manager is brilliant
5 December 2025
Reply from MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to leave us a review. I have passed your comments.
We look forward to supporting you further in the future.
Kind regards
Jenna
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to leave us a 5-star review.
We look forward to working with you again on your future requirements.
Kind regards
Jenna
MSC Industrial Supply
MSC (J&L) used to be really good
MSC (J&L) used to be really good. Now they seem to have poor systems. Poor quality cheap products. Us good engineers need good tools, not rubbish.
4 December 2025
Reply from MSC Industrial Supply Co. UK
Good morning
Thank you for taking the time to leave us a review. We appreciate all feedback that helps us improve.
Kind regards
Jenna
MSC Industrial Supply
Reasonable offer prices on good quality…
Reasonable offer prices on good quality tools, prompt delivery.
3 December 2025
Reply from MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to leave us a 5-star review.
Kind regards
Jenna
MSC Industrial Supply
What's not to like.…
Incredible range of goods and at sensible prices. Delivered next day as well.
3 December 2025
Reply from MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to leave us a 5-star review.
We always aim to please with our customers; we know what they need.
Kind regards
Jenna
MSC Industrial Supply
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