If I could give MSC Industrial (non) Supply less than one star I would. When I called in to return yet another incorrect order due to their terrible website/dishonest selling practices I told the pers... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
While the website can be less than helpful due to faulty or vague product descriptions, the technical support more than make up for it. I can usually find exactly what I need with the assistance of te... See more
The best part about MSC for me is the service we receive from Chris, Ryan Chamberlain and Jamison Follows. All 3 work very hard for us and it's not unnoticed and we appreciate all their efforts. Also... See more
MSC has a wide variety of products available, online catalog easy to use. Was able to order specific products needed. Items were not on stock to MSC had them drop shipped directly from manufacturer... See more
Company details
- Industrial equipment supplier
- Abrasives supplier
- Fastener supplier
- Material handling equipment supplier
- Safety equipment supplier
Written by the company
We are a leading North American distributor of metalworking and maintenance, repair and operations (MRO) products and services.
Contact info
515 Broadhollow Road Suite 1000, 11747, Melville, United States
- 800-645-7270
- customercare@mscdirect.com
- mscdirect.com
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
timely delivery
The customer service is great and MSC…
The customer service is great and MSC always goes out of way to make things correct.
I have been using MSC as a vendor for…
I have been using MSC as a vendor for years (before Enco days). As a machinist and home hobbiest, the products are as described, good quality and durable.
I have been asking for a sales tech for…
I have been asking for a sales tech for well over a month now and all I hear is we are working on it. Which tells me unless I press the issue nothing will happen.
Everything was in stock & delivered 2…
Everything was in stock & delivered 2 days later.
Always on time and what I need
Great company
Great company - quick shipping, great prices, excellent customer service.
When stuff is in stock, you get it fast!
MSC had what I needed, delivered it fast, and at the right price.
Quick shipping and good price
They have made it difficult to find the…
They have made it difficult to find the proper products I am looking for. Much more so than before. Its like the people managing the website don’t know anything about industry.
Qick nogegable customer service
They found what I needed in a very professional way, saving me time to do other things. I highly recommend this company.
FAST great prices Great product great…
FAST great prices Great product great service cant be happier!
Everything went well and the web site…
Everything went well and the web site was easy to navigate.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








