Went in person rather ordering on-line. Great staff. I wanted my first crash helmet. The man should serves me was fist class, no hard sell, loads of knowledge on the helmets and gave me good advice co... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Told about MSG by local motorcycle trainers and Honda. Bought helmet, jacket and gloves there after some help from the sales team. Large selection to choose from. Very happy with my purchase of st... See more
Company replied
First timer for MSG and found out through internet. Had what I was looking for in a helmet and waterproof riding jeans. Great to see this small independent motorcycle clothing shop operating as the... See more
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On our first visit the lad was really helpful and gave us loads of good advice ( first time bike owner) Not pushing for a sale just happy to share his knowledge and had all the time in the world f... See more
Company replied
Company details
- #4 of 39 best companies in Motorcycle Equipment Store
- #9 of 62 best companies in Bike accessories store
- #5 of 19 best companies in Motorbike dealer
- #5 of 47 best companies in Motorcycle shop
- #1 of 20 best companies in Protective clothing supplier
About MSG Bike Gear
Written by the company
MSG Bike Gear is a leading provider of high-quality motorcycle accessories and gear. The company has been operating in the motorcycle industry for over 20 years and has built a reputation for delivering reliable and innovative products to its customers. MSG Bike Gear is committed to providing the best quality products at affordable prices, making it a popular choice among motorcyclists worldwide.
The company's product range includes helmets, gloves, jackets, boots, and other accessories designed to enhance the riding experience. They offer a wide selection of products from some of the top brands in the industry, such as Alpinestars, Oxford and RST, among others.
In addition to their impressive range of products, MSG Bike Gear is also known for its exceptional customer service. Their knowledgeable and friendly staff are always ready to answer any questions and provide guidance on the best products for each customer's needs. They also offer fast and reliable shipping, making it easy for customers to receive their orders in a timely and hassle-free manner.
Overall, MSG Bike Gear is a trusted and reputable provider of motorcycle gear and accessories. With their commitment to quality products and outstanding customer service, they have earned a loyal customer base and continue to be a top choice for motorcyclists around the world. If you are looking for high-quality gear and accessories for your motorcycle.
MSG Bike Gear
Written by the company
- Committed to finding you the perfect gear for you!
- At MSG Bike Gear we pride ourselves on one major thing - our customer's happiness. If you want the right gear for you, at the right budget, in the right size and in the right colour - we will do everything we can to ensure we find just the right item to fit your needs! We will not push the "hard sell", take your needs and push them to the "top of the line" gear or try to throw in extras you don't need - all we will do is listen to your needs, identify a range of items to suit them and see which you prefer!
Free UK Shipping
On ANY order!
Free shipping on any UK order - with next day delivery available and worldwide shipping for our international customers!
Contact info
Newsham Hall Farm, TS16 0QS, Stockton-On-Tees, United Kingdom
- 01325333346
- support@msgbikegear.co.uk
- msgbikegear.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Reply from MSG Bike Gear
Awesome! Speed and staying in touch are key, so we're glad to hear we nailed both. Thanks!
Good product and delivered promptly and…
Good product and delivered promptly and kept updated about the order would recommend this company
17 November 2025
Reply from MSG Bike Gear
Cheers for the great review! Really happy you liked the product and the service. We aim to make the whole process as smooth as possible, so it's great to hear we succeeded. Hope to see you back soon!
Reply from MSG Bike Gear
Always great to hear from a returning customer! Thanks for trusting us again—we really appreciate the loyalty!
New Lid.
From after ordering this helmet ,the company kept me informed each day when and were the order was plus on the day of delivery what time it would arrive and yes it did come that date and time , well done from the start to the end.
15 November 2025
Reply from MSG Bike Gear
Awesome! We're thrilled that you were so well-informed about your New Lid every step of the way—from ordering to getting those accurate delivery updates. Thanks for recognizing the team for doing a great job from start to finish!
Reply from MSG Bike Gear
Awesome! That's what we love to hear—friendly faces and you can generally find what you want. We appreciate your feedback!
Hidden little treasure of a shop.
On our first visit the lad was really helpful and gave us loads of good advice ( first time bike owner) Not pushing for a sale just happy to share his knowledge and had all the time in the world for us.
The second visit wasn’t so welcoming (different staff) but we still purchased a helmet as we were impressed from the first visit.
Last visit we purchased boots and again another member of staff but he could not have helped us anymore than he day.
2 out of 3 ain’t bad
We will be back soon.
8 November 2025
Reply from MSG Bike Gear
Thanks for calling us a "Hidden little treasure"! We really appreciate the detailed feedback across your three visits.
It's fantastic to hear how helpful the staff was on your first and last visits—especially sharing knowledge and advice without pushing a sale for a first-time bike owner. That's exactly the service standard we aim for!
We sincerely apologize that your second visit wasn't as welcoming. We strive for a consistently friendly experience, and we’re disappointed that one visit didn't meet that mark.
We are truly glad you'll be back soon, ride safe!
Fast and efficient service
Fast and efficient service, good description of item purchased ,good updates of when to expect delivery
3 November 2025
Reply from MSG Bike Gear
Fantastic! Glad to hear the service was fast and efficient, and that the item description and delivery updates were spot on. Thanks for the great feedback!
Reply from MSG Bike Gear
Awesome! Comfort and fit are key when it comes to helmets, so we're thrilled you're happy with yours. Thanks for the review!
Friendly polite informed staff with…
Friendly polite informed staff with positive advice.
Have made quite a few purchases over the years. If some thing fits but is the wrong colour etc. They foward the garment item etc in the desired size colour. And usualy only takes a couple of days.
20 October 2025
Reply from MSG Bike Gear
Awesome! Thanks for being such a loyal customer over the years. We're proud to have staff that are informed and positive, and we're always happy to quickly sort out a different size or color for you. We look forward to seeing you again!
Reply from MSG Bike Gear
Awesome! We work hard to get you quality gear fast, so we're glad the quick delivery and prices hit the mark. Thanks!
Reply from MSG Bike Gear
Awesome! That's exactly what we aim for: great gear and helpful service that won't break the bank. We appreciate you taking the time to review us!
Absolutely fantastic customer service
Absolutely fantastic customer service! I'm a female rider getting back on the bike after approx 12 years. I visited the shop with my wife and I have never felt so supported by men in the industry as I did that day; Mike even took the time to share information with my wife about being a constructive pillion passenger for future reference, as I was being tended to by the other Mike.
Everything, from being spoken through the new kits to trying on new boots was made simple and stress free. Nothing was off limits to me, as staff had the patience of saints to ensure that I had every possible option available for myself to try on and ensure I was comfortable in the kit. They would give honest recommendations on how the kit fitted and what was best for my size, without limiting comfortable movement whilst on the roads when I sit my test.
12 years ago, my experience with other "guys" in the industry was limited where person centred customer service was concerned, so myself and my wife applaud MSG on their supportive approach to women getting into the biking world. I was made to feel an equal member on the biking front, without giggles or discrimination, as I have experienced in the past. This was by far the best experience of support and customer service to date! And the kit that I purchased, in my opinion, second to none for my size and height. I even purchased one of Mikes own branded helmets (which, by the way is top quality fit and style) because I'm proud to support the business and felt that showcasing the brand, as well as the staff that represent it, is a true privilege. Overall, I can not compliment MSG enough. This business will be my go to for the foreseeable future and I would HIGHLY recommend it to anyone!
Important note: it's unfortunate that we still need talk about the sex divide in certain industries of this world, however, if you're a woman out their looking to get back into or start in the industry, you can be absolutely safe in knowledge that with MSG, you're in very secure and supportive hands.
I'd like to say a huge thank you to the team and I thoroughly look forward to seeing you again in the future.
14 October 2025
Reply from MSG Bike Gear
Wow, this is truly a fantastic review! 🎉
We're incredibly proud to hear how supportive and helpful the team was, and it means the world to us that you're so happy with the top quality fit and style of Mike's own branded helmet. Thank you so much for choosing to showcase our brand—that really is the highest compliment!
We also deeply appreciate your important note. Creating a secure and supportive environment for everyone, especially women in the industry, is a huge priority for us.
We can't wait to see you again and will always be here to support you! Thanks again for the HIGHLY recommended review.
Excellent service helmet exactly as…
Excellent service helmet exactly as described , delivered on time .would definitely use again.👍👍
24 October 2025
Reply from MSG Bike Gear
Couldn't ask for better feedback! We're so glad the helmet was perfect and the service was excellent. We look forward to your next order!
Motorcycle helmet arrived superfast
Motorcycle helmet arrived superfast, full tracking and packaged really well. The helmet is a really snug fit, i like a snug fit around the ears. Im really pleased with fit of helmet and MSG service.
18 October 2025
Reply from MSG Bike Gear
Awesome! Getting a helmet that fits just right is crucial, so we're thrilled you love the snug fit and that our service was top-notch. Thanks for the review!
Good selection of clothing, spoiled by member of staff attitude.
Good selection of clothing, Staff not friendly, sat behind his counter, seem to be annoyed at me de-sterbing him , if it wasn't for the fact I needed to get new clothing to use next day I would of walk out and shop somewhere were they aprisate your custom,
22 October 2025
Reply from MSG Bike Gear
We are really sorry to hear this and want to thank you for the honest feedback about the staff attitude.
It sounds like you had a great experience with our clothing selection, but that was overshadowed by one person who clearly wasn't being welcoming. That's definitely not the standard we set, and we absolutely appreciate your custom.
We're going to follow up on this internally right away. We're happy you got the new clothing you needed, and we hope you'll give us another chance in the future to show you the level of service you deserve.
Speedy service and delivery.
11 October 2025
Reply from MSG Bike Gear
Perfect! Getting your order to you quickly is a top priority. Thanks for letting us know!
Reply from MSG Bike Gear
Glad to hear your experience was so smooth!
It's great that you found the online ordering straightforward and appreciated the swift delivery along with the good value. Thanks for the review and enjoy your new helmet!
Reply from MSG Bike Gear
Fantastic! We're glad you found everything you needed and that our team could help you out.
Reply from MSG Bike Gear
That's great! Quick shipping and value are key. We'll take the helmet feedback on board!
Reply from MSG Bike Gear
Perfect! Getting the fit right on a helmet is key, and we're happy it arrived on time. Thanks for the feedback!
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