We broke a mug that had great sentimental value, having been given by our sister in law who passed away in December, and needed some guidance as to how to obtain a replacement. I asked the question vi... See more
Company replied
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See what reviewers are saying
I had two mugs as a present many years ago which I particularly like, sadly one became chipped and developed a vertical crack rendering it useless. I checked mug base and looked online, and found to... See more
I received my shipment of a mug on September 29. When I took the small box from my mailbox, I could hear that it was broken. I opened it and the wonderful mug I had ordered on September 19 was in se... See more
Pretty quick delivery but one item was missing. Contacted by email & missing item posted to me same day. Absolutely brilliant customer service,we know things sometimes go wrong but this was rectified... See more
Company details
Written by the company
☕️ The Mug People ☕️ Become a stockist or shop online. Luxury bespoke and custom service. Design led mugs, baubles and giftware. We ship worldwide! 🌎
Contact info
Mclaggan Smith Mugs Ltd, G83 8BS, Jamestown, United Kingdom
- +441389755655
- hello@msmugs.com
- msmugs.com
3.9
Great
604 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Rapid secure service
Great Service - thank you. I live in the USA in the state of Maryland. My order was processed efficiently and shipped quickly. I received my product as soon as or earlier than some of my orders within the States including Amazon.
16 August 2022
Replacement mugs.
Ordered 2 replacement mugs for one that got cracked on our granite countertops. My husband will only use a Mclaggan mug.
Thank you for such speedy service,
Nanky Johnson, Atlanta Ga, USA
9 August 2022
Easy to access website and order goods
Easy to access website and order goods.
Goods arrived quickly, well packaged and quality as expected.
8 August 2022
Very Satisfied with how my order was…
Very Satisfied with how my order was dealt with.
Prompt delivery.
7 August 2022
The item (mug) came when I was told it…
The item (mug) came when I was told it would. It was properly packed and just what I hoped it would be.
31 July 2022
Efficient service
The item arrived as ordered in perfect condition.
Thank you so much for quick and efficient service.
11 July 2022
Absolutely brilliant shop..
Absolutely brilliant shop... so helpful and friendly and lovely to talk to. A huge big thank you to everyone at Mclaggan for organising my order so quickly. The personalised Shakespeare mug is absolutely stunning. The quality of the mug and the personalisation details are beautiful. Absolute perfection! xx
7 July 2022
Picturemaps Jane Austen Mug
Website is easy to navigate & shipping was fast. I ordered the mug on June 21, 2022 and had it in about two weeks (I live in the US). The mug was securely packaged and arrived in perfect condition. I love it!
5 July 2022
They are so beautiful
They are so beautiful, my favourite mugs for breakfast. A while ago got two of this mugs as a gift. Whenever opend the cupboard and had to realize, they both are in the dishwasher was really disapointed. Now with six of them this will not happen again.
3 July 2022
Excellent service
Excellent service - answered my query quickly and sent the mugs out quickly, including the ones with personalised messages.
3 July 2022
Easy to use website and fast delivery…
Easy to use website and fast delivery with good packaging
10 June 2022
Great service and wonderful products.
7 June 2022
arrived in good order and good time
arrived in good order and good time. I would like to have know they were on their way. I liked the comprehensive decoration with relevant dates etc
5 June 2022
The mug was beautiful but
The mug was beautiful. the writing a pretty shade of purple. However the personalisation which I thought would enhance it actually spoiled it,being in a black unattractive font, not in keeping with the pretty style of the mug
3 June 2022
The item was never dispatched.
13 May 2022
Cute mug and fast shipping!...Thank you!
7 May 2022
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