We broke a mug that had great sentimental value, having been given by our sister in law who passed away in December, and needed some guidance as to how to obtain a replacement. I asked the question vi... See more
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I had two mugs as a present many years ago which I particularly like, sadly one became chipped and developed a vertical crack rendering it useless. I checked mug base and looked online, and found to... See more
I received my shipment of a mug on September 29. When I took the small box from my mailbox, I could hear that it was broken. I opened it and the wonderful mug I had ordered on September 19 was in se... See more
Pretty quick delivery but one item was missing. Contacted by email & missing item posted to me same day. Absolutely brilliant customer service,we know things sometimes go wrong but this was rectified... See more
Company details
Written by the company
☕️ The Mug People ☕️ Become a stockist or shop online. Luxury bespoke and custom service. Design led mugs, baubles and giftware. We ship worldwide! 🌎
Contact info
Mclaggan Smith Mugs Ltd, G83 8BS, Jamestown, United Kingdom
- +441389755655
- hello@msmugs.com
- msmugs.com
3.9
Great
604 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Love these mugs!
Fabulous quality mugs! So funny as well. Was hard to decide which ones to buy. Bought 4 as presents and I need to buy one for myself now as I’m jealous!
4 December 2021
Excellent service wonderful mugs
11 November 2021
Beautiful products
Beautiful products, well
Packed and sent rapidly/tracked by Royal
Mail. Perfect 👍
6 November 2021
I had two mugs as a present many years…
I had two mugs as a present many years ago which I particularly like, sadly
one became chipped and developed a vertical crack rendering it useless.
I checked mug base and looked online, and found to my most pleasant surprise the Blue tit and Robin designs still available. Wonderful,. i'm delighted with my new Blue tit mug. Do keep your designs going they are splendid, and I say that as a graphic artist myself. So nice to have some consistency in our here today gone tomorrow society. Much appreciated. S. Tedder
4 November 2021
Great mugs
Great mugs. Husband very particular about the size, shape and thickness and these in the 400ml are perfect! Good delivery time too. Would like a plain option though, can you buy these with no pattern?
2 November 2021
Good service and great quality
Good service. Safe delivery. I ordered from a retailer initially but they arrived broken so went direct.
16 October 2021
Love these mugs
Very easy to order, fast response and delivery and good communication all the way whilst goods in transit. The mugs are brilliant. I ordered 6 quirky ones for a gift from New Zealand for family in the UK and it all went very smoothly . My family was delighted with this gift was was very happy with the overall experience.
18 September 2021
Excellent
I’ve bought mugs from here a couple of times, and service is always excellent. Delivered in a sturdy box to provide safe packing. Thoroughly recommend.
18 September 2021
Great replacement for a 20year old…
Great replacement for a 20year old favourite Mug
17 September 2021
Excellent delivery times
Excellent delivery times, wonderful choice of mugs. Thank you
14 September 2021
Good website, great products
Website was easy to navigate, products are lovely and high quality. And, crucially for fragile items, it was well packaged for delivery which I had been nervous about.
13 September 2021
I have purchased many Mclaggan mugs…
I have purchased many Mclaggan mugs over the years and always found their products excellent. The customer service is outstanding. I just received my order - 7 days from ordering to my door, that is from Scotland to California. Thank you so much. I love your mugs.
11 September 2021
Unprompted review
I have bought & received Mclggan mugs…
I have bought & received Mclggan mugs for many years. The quakity is superb & the designs are gorgeous .i have chosen some if the Quentin Blake & they are so full of life & entertaining.
I have Mclaggan mugs of 30 years old, i use them daily & they are like new. Excellent!
16 August 2021
Quick, efficient and good quality product
The item was easy to find on the website from my brother’s description, easy payment online, quick efficient delivery and packaged very well.
15 August 2021
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