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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and perfect fit, often highlighting how well items like jeans, shirts, and suits are tailored to individual measurements. The ordering process is frequently described as easy and efficient, and many people appreciate the exceptional customer service, noting its responsiveness and helpfulness in ensuring satisfaction. However, some people were dissatisfied with initial orders, reporting issues with sizing, such as waists being too small or lengths being incorrect, and some found the material quality of certain items like jeans, khakis, and casual shirts to be too thin. A few customers also mentioned that the phone camera measurements were not accurate on the first attempt.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly its perfect fit and quality materials. Many... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting perfect fits, great... See more

Order

Customers consistently note positive experiences with their orders. Many reviewers express satisfaction with... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting it as excellent and... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the ease and accuracy of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If off the rack doesn't fit well..MTailor is your answer. quality is excellent and prices are fair but service is world class' It's been years since I've bought a pair of pants tat was truly comfortab... See more

Rated 5 out of 5 stars

Everything was excellent. Quality, fabric. I asked to redo sleeves and it was done very quickly and to my exact asking. They did not even ask for original polos back. I am 6’6” 350 lb and measurem... See more

Rated 5 out of 5 stars

The technology is unbelievable and the whole ordering process was easy. They kept me notified as to status and delivery was reasonable given each job is custom. I did have to have a remake but I can't... See more

Rated 5 out of 5 stars

MTailor has been my go-to for custom clothing for years, and they’ve never let me down. From everyday essentials to my wedding suit, their precision and quality are unmatched. What truly sets them apa... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Let your phone measure you for perfect fitting custom clothing. Shirts start at just $69.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

492 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

MTailor has been such a great…

MTailor has been such a great experience. I have never been able to buy shirts off the rack. My arms are shorter than normal and my neck is larger than normal. Makes for an aggravating life having to get most of my shifts altered. Expensive also. MTailor clothes are worth every penny. It’s truly a great thing to have clothes that fit properly. And their service is terrific. They will make sure you are happy..

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Truly an amazing process

Truly an amazing process, I am 4 feet 10 inches tall and I have had challenges my entire life to find clothes that fit. MTaylor has nailed it, perfect fit and great quality clothes that look great and fit that is perfect to your unique body type, Thank you for your process, efficiency, quality and excellent price point

12 August 2025
Unprompted review
Rated 2 out of 5 stars

Cheap fabrics

The fit was fine for both shirts and pants, and the time from ordering until delivery was reasonable. However the fabrics MTailor uses are completely sub-standard for the price. The jeans material is paper-thin, the khakis are very thin 100% polyester (whoever heard of khakis made of 100% polyester???), and casual shirts (polos & tees) are a paper thin blend. The dress shirts are marginally ok for summertime use but again use a quite thin material. Not even close to what I expected for the price. I definitely won't order again - brands such as Dockers use far superior quality materials at a much lower price.

5 August 2025
Unprompted review
MTailor logo

Reply from MTailor

Thank you for taking the time to share your feedback. Each of our product lines is developed with a strong focus on comfort, durability, and a modern, tailored fit. Our jeans are made from a cotton and elastane blend to provide comfort and flexibility. Our chinos come in two fabric options: a cotton-elastane blend, and a performance version made from polyester, designed for wrinkle resistance and easy care. Our polos and tees are also available in both cotton and polyester options. We understand that fabric feel and weight are highly personal, and we truly value your feedback. Your suggestions will be shared with our product team as we continue to refine our offerings to meet our clients' needs.

Rated 5 out of 5 stars

This company is very consumer focused.

This company is so cool. They took my measurements from my phone using their platform. I received my khaki slacks a few weeks later as they are custom made. I’ve never had pants that fit so well. I’m not going to say they were the the least expensive but it’s a quality product that fits well!!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Love MTailor. Great service

Love MTailor1 Highly recommend them I ordered a pair of Jeans and believe I took the initial photo from an incorrect perspective. Had placed the phone on the wall against facing upward and the jeans did not fit properly. Requested a remake and submitted new photo. The remake service was prompt, and I am fully satisfied with the product.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing

I have been a customer for several years now and remain amazed how standing and turning in front of my phone can deliver me perfectly fitting clothes! The follow up even after the items arrive is also super fabulous!

29 June 2025
Unprompted review
Rated 5 out of 5 stars

The process is very organized.

The process is very organized. I have made over 30 purchases. I like the fit of the clothes are perfect.. Any problem with always resolved immediately. These are quality products clothes. I am a repeat customer.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

I will buy from MTailor again.

It was easy to provide measurements. The shirt that they made was great quality and fit me perfectly. I have wide shoulders and off the rack shirts just don't fit. I will purchase from MTailor again.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Suit Yourself - But MTailor Has You Covered

MTailor has been my go-to for custom clothing for years, and they’ve never let me down. From everyday essentials to my wedding suit, their precision and quality are unmatched. What truly sets them apart, though, is their phenomenal customer service—some of the best I’ve ever encountered. They make the entire process seamless, ensuring each piece fits perfectly and feels just right. If you’re looking for tailor-made excellence with top-tier support, MTailor is the way to go!

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Don’t hesitate your purchase

If you’ve not ordered from M Tailor don’t have any hesitation. First pair we ordered did not fit. They made it right on the second order one of the best customer service oriented companies you can deal with in my opinion.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Simply the most amazing company

Simply the most amazing company. I am, sadly, both short and heavy and trying to buy flattering clothes is beyond frustrating. To have found MTailor where they not only have great options but create the clothes for you is a game changer. I’ve ordered shirts, a blazer, chinos and shorts. On the rare occasion that the first fit was not perfect, they remade them without issue and the following garments arrived exactly as I’d hoped. They are communicative, helpful and thorough. Additionally, their pricing is in line with off the rack garments and not at all what you would think for bespoke custom work. My only regret is not having had them around for the past 40 years!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent fit and quality.

This was my 2nd experience with MTailor. The first shirt had some very minor issues. Close enough that I ordered a 2nd shirt with a couple of comments. I'm hard to fit with a torso between 1XL and 2XL . "Off the shelf" shirts (even Nordstrom) just don't look right. Either a bit too tight or sloppy. I was skeptical at first with their digital scan but it seems to have solved my issues with fit.
The shirts themselves are very high quality. I appreciated the included extra metal collar stays. I am very satisfied and highly recommend their "bespoke" shirts.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and a quality…

Great customer service and a quality pair of great fitting jeans! I can rarely find a pair of pants that fit me without extensive tailoring. I often spend $75-$100 on tailoring costs to get a decent fit. Add that on to a pair of $100 pants and things get expensive quickly. I saw an ad for MTailor and decided to give it a shot. Their digital tailoring came close to a good fit on the first attempt, but the pants needed some alterations. I was emailed directly by the tailor making my pants and after a couple additional photos, he was able to recommend and make the adjustments at no cost to me. The second pair arrived and they fit great. knowing that these measurements are saved in my account, buying my next pair of pants should be quick and easy.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

New Suit

For a person whose body shape is outside the norm it is great to find clothes that fit. First shot the pants were to small but they sent a new pair that are fine. I bought a suit and got numerous compliments when I wore it to a wedding recently

10 May 2025
Unprompted review
Rated 5 out of 5 stars

MTailor is now my go-to. No need to buy off the rack anymore.

I was skeptical but the measurement process was easy. My first order did not fit, I let them know and they put in an adjustment which came out great. They did not even ask me to send back the original garment!

Since then, I have placed a number of other orders and all have fitted me perfectly.

Their motto is "why wear another person's clothes?" and it stands true. These fit me just the way they should. The prices are higher but there are customization features like adding monograms and cell phone pockets.

Highly Recommended!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and product…

Great customer service and product 100%! If there is a problem they are right on it and fast.
If you are in doubt, forget about it. Place your order and be happy. I am a big guy, first comfortable suite I have had in a while.
Thank you Lowe and Shaeikh.

15 April 2025
Unprompted review

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