Merthyr Tydfil Borough Credit Union Reviews 4

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Credit union

Written by the company

Merthyr Tydfil Borough is a not-for-profit financial co-operative. We are committed to providing affordable, low-cost financial services to everyone within our local community. By joining Merthyr Tydfil Borough Credit Union you will be investing in your community – hospitals, local businesses, schools and charities – and by growing the business we can continue to develop our programmes dedicated to increased financial literacy, confidence and well-being.


Contact info

3.2

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Numerous occasions they have not been…

Numerous occasions they have not been able to fulfill my request that are not loans. And they are so nonchalant about it. Except when I did get an apology there was no accountability their blamed the nhs. It doesn’t warrant a complaint but they are so frequent maybe next I’ll have a look into the prudential regulations authority or the fca to see if they have ever reviewed their staff at the credit union. Just ridiculous, it doesn’t feel like your money belongs to you unfortunately.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

HONEST - Does what it says on the tin

This is a tiny financial business used by the people for the people. This puts it head and shoulders above major banks and building societies. The staff dealt promptly and efficiently with my request. They have a real customer service unlike the overseas call centres the others use.

14 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look