Mr Altin's was very quick to identify my problem with calls. The issue was my phone and not the Mucho connection. Excellent service
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See what reviewers are saying
Try Mucho mobile and you will really live a nightmare experience. The self registration of a new SIM card is impossible and returns a systematic error. No way to use their URL go.muchomible.ch After... See more
Company replied
They can block SIM without prior notification in case you haven't used it as much in way they like, as an option to reactivate SIM you have to buy voucher for 20 CHF at some kiosk, cos your accoun... See more
Company replied
Terrible. The 5G service was not activated despite me configuring the APN correctly. Data abroad extremely flaky and could only send the sporadic WhatsApp message. They tried to blame it on a "know... See more
Company replied
Company details
Written by the company
Best Prepaid SIM CARD for National & International mobile in Switzerland. MUCHO MOBILE offers the best mobile coverage for Switzerland with the N°1 mobile network at unbeatable prices! No commitment or ABO, no (bad) surprises. Join over 20 thousand happy customers, forget about subscriptions and sign up fees, and take full control of your phone expenses starting today. Very mucho easy!
Contact info
Route des Jeunes 6, 1212 , Grand-Lancy, Switzerland
- 0800 077 800
- contact@muchomobile.ch
- muchomobile.ch
2.6
Poor
445 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don't understand the negative values
I don't understand the negative values, I am there for years (never wanted an abo) and I like it. Easy, user friendly platform, flexible options. Never needed to contact any call center.
2 May 2023
Unprompted review
Reply from MUCHO Mobile
Dear customer, thank you very much for your testimonial.
Dear customer, thank you for sharing your experience with MUCHO. Your satisfaction is our priority, and we are delighted to know that you have been satisfied for years. If you need anything, your customer service is there for you! Best regards, MUCHO Team
The data is not 4G but LTE - very slow
I changed to Mucho to have more data in CH and on roaming, but it turns out the connectivity is not 4G but LTE which is the previous version of 4G, so extremely slow for today's standards. I changed to Mucho only a week ago and I'm going to cancel my subscription ASAP. The information regarding LTE is, of course, never communicated to the customer when signing the contract. The customer service replies a bluff saying that LTE is the same as 4G, but no comments as to the slow speed and why.
21 April 2023
Unprompted review
Reply from MUCHO Mobile
Dear customer, we are sorry to hear that our product did not meet your expectations. If you have an iPhone, it is indeed the indication LTE that is mentioned, but you have 4G. As for the internet speed, it is mentioned in full transparency on our website (sales pages, factsheet and general sales conditions).
Thanks to all those gave the review
Thanks to all those who gave the review, after reading the reviews, I decided to not go with this company the main reason for this is UNLIMITED, the company seems to be cheating if they limit the access to 35GB and charge additionally for usage. This is not fair and is a malpractice.
2 April 2023
Unprompted review
Reply from MUCHO Mobile
Dear Sir, we are sorry to say that our service does not meet your expectations. However, you state that you are writing a comment without even having tested our products. Your comment cannot reflect any personal experience, so we invite you to delete it. We remain of course at your disposal for any information request.
Good afternoon I'm here to give my…
Good afternoon I'm here to give my opinion about Mucho Mobile and I have to say that it's the worst mobile network I've ever tried. I've lived in some different oaises with mobile networks a little bad, but like MUCHO MOBILE I've never seen the one: They are liars because they say they have unlimited internet in Switzerland up to 15g haut debit, LIE From 15G the internet doesn't even work either. I paid 24.90chf for the duoswiss, in less than a month I already buy 70chf to have data and I just spent 44G until now.
Conclusion :
IDO NOT RECOMMEND MUCHO MOBILE.THEY ARE LAYERS.
17 March 2023
Unprompted review
Reply from MUCHO Mobile
Hello Rui Silva, we are sorry to hear that our mobile service did not meet your expectations. However, you are making accusations about MUCHO being a liar which are totally wrong. As indicated on the website or any other sales support, our DUOSWISS prepaid pack allows you to have unlimited internet by including 15GB of internet data in Top Speed, then an unlimited amount of data at a maximum speed of 256 kbps. The amount of internet data is therefore displayed in full transparency. In case of overflow or if you need more data you have the possibility to buy an additional internet data pack.
60 day notice period = basically a hidden fee
(See update at the end) Hidden fee: you need to register an end to a contract 60 days in advance. That info is hidden in the terms and conditions. So you either pay two more months or you can end a subscription on the spot, that costs 150CHF. Ok costumer service. And yes unlimited only means +-30gb a month.
Also: you can only end a subscription by calling?
Update: Costumer service gave an update: they did not charge the 60 days end, so I am happy
Update 2: They charged me the full amount anyway 40CHF, two months after canceling
11 February 2023
Unprompted review
Reply from MUCHO Mobile
Hello, thank you for taking the time to write your comment and we are glad to hear that our customer service was able to resolve your request! Cancellation requests can indeed only be made by phone call. Wishing you a good day, the MUCHO team.
PREPAID
PREPAID: Worked for some months with the straight-forward SIM delivery and pack activation. Website advertises: "Activate or pause your prepaid package whenever you want!" but there is actually no function in myMUCHO to pause. When I opted instead to not top-up to purchase the pack, MUCHO continued to withdraw from my credit under the description "Charge" (no calls or data) until my account was drained completely. I could find no further information or any terms of conditions that explained the charges. So the cockpit myMUCHO has its shortcomings; also, notably, the Transactions History does not exceed "Last 3 months", so I cannot see all my transaction history. With these simple fixes, MUCHO could be a great option for students or professionals based temporarily in Switzerland.
18 January 2023
Unprompted review
Reply from MUCHO Mobile
Hello, thank you for taking the time to write your comment about MUCHO. Your comments are very valuable to us in improving the quality of our services. You have the possibility to pause your prepaid SIM card. To do so, you must remove the automatic renewal, otherwise the renewal of your pack continues to be renewed directly on your credit card or mobile credit depending on your situation. For a detailed statement of your account backdated to more than 90 days, you can make a request to our customer service (chargeable service). For more information, or additional explanations on how to use your prepaid SIM card, we invite you to contact our customer service directly. They will be happy to answer your questions and assist you.
JUST DON'T BUY NOTHING FROM MUHCO
JUST DON'T BUY NOTHING FROM MUCHO. I have the unlimited package for 20CHF but the internet data it actually is not unlimited. It's only about 35gb, which is when they send you a message saying they will reduce your speed and charge you the standard price (49.90CHF) if you continue to use it. It's just a big lie when they say it's unlimited. At the end, it's better to pay to a larger and more expensive company because you will find yourself paying to get additional internet data. That's why they apparently are so cheap (because you will pay much more than 20CHF per month).
16 October 2022
Unprompted review
Reply from MUCHO Mobile
Dear customer, we regret to learn that you are not satisfied with your MUCHO SWISS subscription. In order for you to benefit from unlimited data for less than CHF 20 on the #1 mobile network, MUCHO Mobile reserves the right to reduce the speed or to terminate the promotional discount for any average consumption higher than the consumption represented by the 90% of MUCHO customers, as indicated in our general conditions.
Dreadful
Dreadful, almost non existent mobile coverage in central Zurich. Dreadful, almost non existent coverage in Portugal despite buying the appropriate package in advance. Dreadful, almost non existent customer service - never even received a reply.
20 September 2022
Unprompted review
Reply from MUCHO Mobile
Dear customer, we are sorry to hear about your disappointment regarding your experience with MUCHO. We operate on the Swisscom network in Switzerland and our roaming service is provided in 4G to offer the best possible connexion. In case of Internet problem in a particular geographical area, we invite you to inform us directly so that we can make the necessary arrangements. These are essential to enable us to improve the quality of our services.
Regarding our customer serice, we fully understand how frustrating it is to not receive an answer. This is certainly not the experience we want our customers to go through. However, following your call, we have attempted to contact you twice without success. To better understand your situation and to help you, we invite you to contact us at the following address: contact@muchomobile.ch. Remaining at your service, the MUCHO team
Unlimited mucho mobile;
Abonnement "MUCHO SWISS"
Is not unlimited, they just give you up to 35 gb to navigate, then they threaten you to charge you more.
10 August 2022
Unprompted review
Reply from MUCHO Mobile
Dear customer, we are sorry to hear that you are not satisfied with our MUCHO SWISS subscription. In order for you to enjoy unlimited data for less than CHF 20 on the #1 mobile network, MUCHO Mobile reserves the right to reduce the speed or to terminate the promotional discount for any average consumption higher than the consumption represented by the 90% of MUCHO customers, as indicated in our general conditions. However, the promotion with a discount of 30 CHF has not yet expired for any of our customers.
Can not be trusted.
They have advertised that CHF 20 for unlimited internet, calls and sms. I could not find fineprint of use. Yesterday I put youtube music for whole day and Today I received sms that usage is more than 90% swiss customers and they will ask me to pay 50 CHF full price. I regret for choosing them and also regret for paying hefty activation fee. biggest mistake. Wont recommend.
9 July 2022
Unprompted review
Reply from MUCHO Mobile
Dear customer, we strive to provide our customers with the best experience and we are sorry to hear that we did not meet your expectations. According to our terms and conditions our subscriptions are reserved for mobile, home and normal use. Unlimited services cover non-excessive usage over an extended period of time. "Excessive usage" refers to usage by customers who consume more data, calls, or text messages than 90% of other customers consume on average. Excessive usage may result in data throughput restrictions or immediate termination of promotional rates in accordance with the applicable terms and conditions.
Opaque pricing
They can block SIM without prior notification in case you haven't used it as much in way they like, as an option to reactivate SIM you have to buy voucher for 20 CHF at some kiosk, cos your account blocked as well, and they simply don't provide option to pay it online.
After all mentioned, you'll get a notice that your remaining credit is lost.
UPD
I've sent feedback to their support, and they confirmed - something went wrong with way and sequence of notifications, so they return my previous credit balance. I give for this +2 stars, they care, me too.
16 December 2021
Unprompted review
Reply from MUCHO Mobile
Dear customer, thank you for sharing your experience with MUCHO, we pay close attention to the comments we receive from our clients. Your comment is very valuable to us to improve the quality of our services. We are glad to see that our customer service was able to satisfy your request and refund your credit balance. Remaining at your service, the MUCHO team
Great mobile service
Great mobile service : unlimited mobile without commitment and with total control : no invoice, no surprise ! Mucho is great
6 October 2021
Unprompted review
Reply from MUCHO Mobile
Dear customer, thanks for your feedback. We're glad to see that you've had such a great experience with us! Its reviews like this that really warm our hearts, and we hope to continue maintaining the standard of service that you're used to. Looking forward to having you for a long time. MUCHO Customer care
Worst mobile phone provider I dealt…
Worst mobile phone provider I have dealt with. SIM card is set to expired state without a prior warning. They demand a 20 CHF reactivation fee without any kind of service in return. Furthermore, after 60 days without purchasing any of the overpriced packages, they deactivate the SIM card again (unable to contact support by phone, unable to login into MyMucho, etc) without prior notice!
29 September 2020
Unprompted review
Reply from MUCHO Mobile
Dear customer, without usage during 360 consecutive days (outgoing phone, sms or data session) the prepaid SIM expires and the customer receives an email notification. This is in accordance with our general terms and services. Our team handled your request via our customer care. MUCHO customer care
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