Mudflower Reviews 232

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the good fabric and construction. Many people appreciate the quick and accurate delivery service, finding the ordering process online to be easy and efficient. Reviewers are very satisfied with their purchases, often noting that items fit well and are exactly what they wanted. However, some customers experienced issues with their orders, such as receiving an incomplete delivery or finding that the quality or color of an item was not up to their expectations. A few people also mentioned that a hood was too heavy for the garment's fabric.

What people talk about most

Product

Consumers find products to be of good quality and value. Many reviewers praise the excellent quality of items... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of items like... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the quick and fast... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased several items from Mudflower. Good and accurate delivery time. I had to return an item which was easy to do. Dealt with quickly, free returm and money swiftly returned.

Company replied

Rated 5 out of 5 stars

Order arrived quickly. Item ordered (jacket) was excellent quality. Great colour and fabric. Item was well made. It fitted well and was exactly what I wanted. The price was reasonable. I will keep loo... See more

Company replied

Rated 5 out of 5 stars

Quick delivery for a great comfortable pair of trousers. Will definitely get a second pair in a different colour. Eve.

Company replied

Rated 5 out of 5 stars

Easy to order online and delivery was quick. Excellent service. Jacket was very nice and fitted true to size. Hood is a little on the large size and faux fur good quality but is too heavy for the hood... See more

Company replied


Company details

  1. #212 of 620 best companies in Clothing Shop
  2. #79 of 201 best companies in Online marketplace

Written by the company

Welcome to Mudflower; the brand accessible to all. By definition, 'Mudflower' is a Lotus flower that struggles through mud to emerge beautifully and whole and we create those beautiful pieces for you. From latest trend-led pieces to everyday wardrobe staples for less. We are not just a brand, we aim to inspire confidence to our customers at affordable prices. Style is always changing and so are we. We are constantly dropping new styles, so you can have the latest fashion at all times. We offer exciting and innovative designs to our customers, the fashion they want and need. Led by a team of an extremely dedicated group of individuals who are focused on our customers needs. We aim to be continuously innovative and bring new styles that are of vibrant colours and unique prints to shoppers globally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I still do not have my dress

I still do not have my dress….even though I was required to pay an extortionate amount for postage…..would be very reluctant to purchase from your website again

1 December 2023
Mudflower logo

Reply from Mudflower

Dear Brid,

We are truly sorry you still didn't received your order. Because this is an international order Royal Mail advised they estimate for a delivery in 5 working days but they can't guarantee this.

We are keeping a close watch on the tracking for this item and it should be delivered this week. If not, we will make a full refund including the delivery charges.

Rated 5 out of 5 stars

Lovely items and easy ordering process

Lovely items and easy ordering process, great communication all the way. Had to return for a smaller size but exchange process was easy and swift, with excellent customer service. Many thanks 👍

30 October 2023
Rated 5 out of 5 stars

Excellent

Very good. Easy to order, delivered within a couple of days and beautiful product. Overall I’m delighted.

13 November 2023
Rated 3 out of 5 stars

To my amazement my dress cost 35 /tag…

To my amazement my dress cost 35 /tag Sterling and by the time it was delivered to me today it cost me seventy seven Euro and 20c - I would call that daylight robbery - not yer fault but it makes one feel peeved
Anyhow I hope this dress will be admired on self 🙂

9 October 2023
Rated 5 out of 5 stars

Lovely products and quick…

Lovely products and quick delivery,customer service was good,the only downside is there is no return label included in the package,you have to send an email for a link,a bit of a hassle

27 September 2023
Rated 4 out of 5 stars

Great product but size issues

Loved the choice on the website. Ordering easy and delivery great. Unfortunately the jumper was too big and I had ordered a smaller size than usual. Disappointed as the design, colour and material all lovely. It was for an occasion this week, so no time to reorder.
The returns system was easy and impressed not to have to pay for the return. Will shop Mudflower again as previous items have been great.

26 September 2023
Rated 5 out of 5 stars

Spot on

Just very happy with the jacket.
Quality and sizing very good.
Very nice product

19 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look