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Rated 1 out of 5 stars

The worst customer service ever! “6 weeks” delivery timeline on the website turned into 10 weeks now. There is no update given if I don’t ask and it takes 5-6 messages for them to respond with no cer... See more

Rated 1 out of 5 stars

The absolute worse customer service I've ever experienced in the UAE. I ordered my son's bed in January - we are now mid April and the bed still isn't ready. They will only reply after I message them... See more

Rated 2 out of 5 stars

They really should have placed a pause on orders during lockdown like many other companies around the UK did to deal with the shortage of products (wood and paint). Unfortunately I feel they were gr... See more

Company replied

Rated 1 out of 5 stars

Really bad quality and very bad customer service. I paid a lot (more than 10k) for a playhouse and after only 2 years it is totally destroyed. Their customer service is really bad and no one cares of... See more

Company details

  1. Childrens Toy Store
  2. Carpenter
  3. Toy and game manufacturer
  4. Toy manufacturer
  5. Toy shop
  6. Woodworker

Written by the company

The Original Kids Mud Kitchen Makers Est.2015. Handmade wooden play kitchens to help children connect with nature.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

115 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beautiful, Quality, Professional

I ordered a pebble kitchen with coloured splat for my little girls 1st birthday, I thought maybe she would be a little young but she loves banging about with her kitchen tools! The company were so so helpful unfortunately due to covid our home move was delayed and then when we did finally get dates for moving I forgot to update the company they quickly recified this and amended the delivery address no hassle, always so friendly and professional to deal with. They regularly updated their online social media so I knew that processing and delivery times were changing frequently due to covid but this wasn't an issue at all. Such a hard working family, battling with hard times, homeschooling and continuing to run a business, kudos!!! Absolutely amazing. You made my little girls lockdown birthday a great one xxx

4 August 2020
Unprompted review
Rated 5 out of 5 stars

I thought I would write an update…

I thought I would write an update review after having our mud kitchen for over a year now.
My son is now 4 and loves it just as much as last year. It still looks amazing with no upkeep or maintenance done by me at all and a lot of hard playing!
The quality is incredible and the even all the accessories are still going strong.
Would highly recommend

4 August 2020
Unprompted review
Rated 5 out of 5 stars

A wonderful family run business.

A wonderful family run business.. I bought a kitchen on a payment plan over a year ago now and my children still love it..
Great communication and beautifully made.. I recommend to lots of people..
You can tell the hard work that goes into these items..
And even through a pandemic.. They still worked hard with a child to look after too.. Amazing business..

4 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent!

Ordered a two bowl pebble which arrived just as we were put into lockdown so the turnaround time was a lot smaller.
That being said, I would have happily waited longer for this if the circumstances had been different at the time.
The kitchen is beautifully made and expertly painted and personalised. It's a toy for all weather and year round fun that will last a childhood (and probably beyond!)
Customer service was top notch. Natalie was very approachable & kept me updated at all times. I even got a sneak peek photo before it was shipped!
Thanks again Mud Kitchens!

4 August 2020
Unprompted review
Rated 5 out of 5 stars

Our favourite toy!

Our Mud Kitchen is easily the best ‘toy’ we have bought for our children. I’ve put toy in inverted commas because it is far more than just a toy.

It’s given our children the opportunity to learn and experiment, play and create and has given them a huge and extended imagination using the world around them.

I could not recommend this business and product anymore. We love it and know that it will be enjoyed for years to come.

4 August 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Small family Business

I’ve had my mud kitchen for 4 yrs now and still the most played with toy in my garden. During lock down I also purchased a chalk board and bunting. Every item is beautiful Hand made and painted to the highest standard. Yes the waiting time for these items went up by a few weeks but considering the lack of materials and staff during this awful time and the fact this is a small family run business with their own child to home school. I was very happy to wait.
Supporting small businesses 😍

4 August 2020
Unprompted review
Rated 5 out of 5 stars

Our mud kitchen is amazing!

Our mud kitchen is amazing! My little boy plays with it every day and it keeps him entertained for ages. It's really well made and I know it'll last for a long time. We ordered just before lockdown but there was excellent communication re turnaround times and the lovely people at mud kitchens worked very hard to make sure it arrived in time for my little boys birthday. Thankyou!

4 August 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful mud kitchen & sand table

I purchased a mud kitchen for my eldest daughter 2 years ago, it’s easily one of her most played with toys. Countless people have admired the quality of the the mud kitchen and my youngest daughter now plays with it daily. Speaking as an early years teacher this toy is so good at developing imaginative play skills, hand to eye coordination, fine and gross motor skills.... the list is endless. I recently ordered a sand table for my youngest daughter’s birthday, she loves yellow but this colour wasn’t showing on the website. I contacted Natalie who said it wasn’t a problem and the sand table could be painted “dazzling yellow”! It arrived last Friday and it is absolutely stunning, the quality of the workmanship is, as always, outstanding. This is a wonderful small business and I would encourage anyone who wants a high quality item which will stand the test of time to order from Mud Kitchens.

3 August 2020
Unprompted review
Rated 5 out of 5 stars

Amazing product and service

We’ve had our Mud Kitchen for 2.5 years now and received our Easel during lockdown. The workmanship and quality of these products are second to none and customer service is, quite simply, top notch. Love that I’ve purchased items that will last a lifetime for our three littlies from a family run business- they’re definitely made with love. Thank you!

3 August 2020
Unprompted review
Rated 5 out of 5 stars

5* beautiful mud kitchen

5* beautiful mud kitchen!
It can’t of been easy for a family business during lockdown to get orders out, I was so impressed with the attention to detail and communication during these difficult times. I was sent numerous messages with updates and even to make sure the punctuation was how I wanted which I thought was just lovely and showed so much dedication to me.
Yes we had to wait but we were aware of that and it was fine my girls kitchen was worth the wait and it is made so so well I know it will last for years! I already have a wish list of other bits I want for them. Thank you again to Natalie and Joel ☺️

3 August 2020
Unprompted review
Rated 5 out of 5 stars

We LOVE our kitchen

We LOVE our kitchen - it is definitely the most played with toy. Both children still love the kitchen almost 3 years on! ❤️ such great quality. xx

3 August 2020
Unprompted review
Rated 5 out of 5 stars

Wow wow wow

Wow wow wow; with 4 children at home during the pandemic and busy planning birthday presents for each of them, the mudkitchens saved me. Firstly; all 4 items that I ordered were exceptional quality. 3 out of 4 items were delivered as expected, communications were excellent, delivery was easy to organise. The 4th item was delayed slightly when the Perspex was damaged and therefore my item was not able to be made on time; mudkitchens were honest and apologetic. I would recommend this company over and over.

Mudkitchens you should be proud of the products you make, the customer service you provide and for doing this all throughout the pandemic.

3 August 2020
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product! Bought our kitchen 3 yrs ago for our daughter and it's a firm favourite in all seasons and weather. Love that our son (almost one) is also enjoying it now too!

3 August 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous products by dedicated family business!

We ordered our Mud Kitchen for our twins 1st birthday at the start of lockdown. We were prepared to wait as we were aware of delays with supply’s as both Natalie and Joel kept us informed via social media and email as often as they possibly could. They worked incredibly hard and continued to do so throughout lockdown. Their hard work and dedication to what they do has paid off because our twins who are now 16 months absolutely love their mud kitchen and play with it daily come rain or shine. It will last years! We will be back soon to purchase more products! You do such a fabulous job. Keep up the great work and thank you from the Jones family :)

3 August 2020
Unprompted review
Rated 5 out of 5 stars

I never write reviews online, this is worth it!

I never write reviews online, I am just THAT person.
The kitchen and stove we ordered from Mud Kitchens are 100% worth me taking the time and write a rave review about.
The communication was ace, the colors, on point. The craftsmanship and attention to details, unparalleled.
When I initially told my husband I ordered these, and told him the cost, he rolled his eyes, but indulged me, I like nicely made things. We've have another mud kitchen, that was average at best.
When we got the pieces, he admitted they were both beautifully made and totally worth the price.
I know this little team (that could) puts their heart and souls in to every piece they produce, and it shows.
I would 100% recommend doing business with this well run family business.

3 August 2020
Unprompted review
Rated 5 out of 5 stars

Incredibly made, beautiful personalisation

I purchased a two bowl mud kitchen and easel, both of which are incredible! They were delivered in June this year. My garden is full of toys but these look so classy and add some beautiful colour too! Made incredibly! My husband went round trying to find fault haha but he genuinely couldn’t and said yep worth every penny! Built to last! Personalisation is a great addition too! My little girl is obsessed with both and I’ll definitely put an order in for more items next year! Thank you!!!!

3 August 2020
Unprompted review
Rated 5 out of 5 stars

2 bowl mud kitchen

I purchased a 2 bowl mud kitchen in a shade of green with pink writing. I bought for my daughter who loves it. She uses for mud, flour, rice, rose water, spaghetti, corn flour to name but a few. It is a fantastic resource especially in the hot weather by becoming a water station. I’m only gutted I didn’t get the bigger one with an oven! I am also a childminder and this toy has been used over and over again such an amazing purchase.
The companies social media updates and post show the new products and how they are hand made by various members of the family. I think it’s a wonderful product made with love. I am also going to purchase the new easels. Such a great resource to develop fine motor skills, with the added bonus of being beautifully crafted.
Fantastic product created with love by a family. Thank you for the hours of play you have brought into my house!

3 August 2020
Unprompted review

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