While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Highly relaxing and exactly what I need to support my menstrual cycle aches, pains, and stress. The patches help me sleep and the bath soak gave me almost instant relaxation and pain reduction. So gra... See more

Rated 5 out of 5 stars

Luxury product but more affordable than its competitors! Honestly feels so luxurious, melts away all makeup easily inc. Mascara. I've used loads of other balms from. Body shop, clinique and elemis....... See more

Rated 5 out of 5 stars

I’ve been using the cleansing balm and rice toner together for about 4 months. The balm melts off sunscreen and makeup quickly, even mascara, and rinses without leaving my skin tight. The rice toner... See more

Rated 5 out of 5 stars

I love this cleanser so much, I have been using it twice daily since last summer and have never looked back. I’m not into the new packaging though, it’s quite a garish tone of orange and doesn’t l... See more

Company replied

Company details

  1. Cosmetics shop

Written by the company

Muihood is a skincare brand rooted in Traditional Chinese Medicine. Our mission is to help people look after their skin/body through Traditional Chinese Medicine (& science-led products, whilst celebrating heritage beauty.


Contact info

4.8

Excellent

TrustScore 5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my second jar and I absolutely…

This is my second jar and I absolutely love it. I had a couple of red patches on my face which
Have now cleared and have not returned. I find it lasts about 3-4 months using a pea size amount twice a day. This jar has a slightly harder texture than before but it is no less effective and when warmed between fingers is fine. Cleans off makeup, including eye makeup really well. Spatula would be good as mentioned in another review but I did have one so not an issue for me

31 December 2023
Unprompted review
Muihood logo

Reply from Muihood

Hi Jill! thank you so much for sharing your experience with muihood cleansing balm! We're thrilled to hear that this is your second jar and that you love it. Thank you for being a valued customer, and we look forward to continuing to meet your skincare needs. - Glaiza

Rated 5 out of 5 stars

In love with this product!

In love with this product!
I’ve been using it everyday religiously, and is the best feeling. My skin feel soft and young.
Will definitely purchase again.

30 November 2023
Unprompted review
Muihood logo

Reply from Muihood

We are overjoyed to hear that you're in love with our product! Thank you for your enthusiastic review. It's fantastic to know that you've been using it every day and that it has left your skin feeling soft and young. Your satisfaction is our utmost priority, and we truly appreciate your loyalty. - Glaiza

Rated 5 out of 5 stars

5 Star lovely product and delivery was…

5 Star lovely product and delivery was fast.

3 December 2023
Muihood logo

Reply from Muihood

Thank you for the glowing review, Ann! We're delighted to hear you consider our product a 5-star gem, and we're equally pleased that our speedy delivery met your expectations. - Glaiza

Rated 5 out of 5 stars

loving the results so far

loving the results so far, exfoliates my skin really well.

1 December 2023
Muihood logo

Reply from Muihood

Thank you so much Zaena and it is fantastic to hear that you're loving the results! - Glaiza

Rated 5 out of 5 stars

Great product,have been using it for…

Great product,have been using it for some time...got more to friends for Christmas

27 November 2023
Muihood logo

Reply from Muihood

Thanks a bunch for the kind words Rajna! Delighted to hear you're enjoying the product. It's awesome that you shared the joy with your friends for Christmas! - Glaiza

Rated 5 out of 5 stars

Obsessed with Muihood cleanser!

Love Muihood cleanser. It’s my go-to now. Bought it in both sizes this time so I have a travel option too. Feels like a spa putting it on and love how it’s so gentle on eyes getting make-up off but also works so powerfully! Love that it’s all-natural and from a small biz.

2 November 2023
Muihood logo

Reply from Muihood

Thank you so much for loving our muihood cleanser Char! Super happy it's your go-to now. Your support for our all-natural, small biz vibe is awesome. Here's to more happy skin days!

Rated 5 out of 5 stars

lovely product

amazing cleanser, always fast delivery and looks so good

2 November 2023
Muihood logo

Reply from Muihood

Thank you so much for your incredible review Olivia! Appreciate you noticing the fast delivery and the sleek look. Enjoy the glow!

Rated 5 out of 5 stars

My new forever cleanser

Speedy delivery, gorgeous packaging, product melts away makeup and felt like my skin looked less congested after one use!! My new forever cleanser xxx

2 November 2023
Muihood logo

Reply from Muihood

So glad you really like our muihood cleanser! It's fantastic to hear the cleanser worked wonders for you. xx

Rated 5 out of 5 stars

Brought for a gift

Brought for a gift. very quick delivery and had a discount code thanks

2 November 2023
Muihood logo

Reply from Muihood

Glad to hear the gift arrived quickly! Hope it makes someone's day. Thanks for using the discount code – happy gifting Amanda!

Rated 5 out of 5 stars

Apart from the cleanser being amazing…

Apart from the cleanser being amazing orders are turned around and delivered quickly. Great product and great service.

22 May 2023
Muihood logo

Reply from Muihood

Thanks a bunch for the kind words! Delighted to hear you love the cleanser, and we're thrilled to provide you with both a great product and speedy service. Here's to more fantastic skincare days Polly!

Rated 5 out of 5 stars

The best cleanser out there

The best cleanser out there! Amazing service - site is east to use and it arrived within 2 days

26 October 2023
Muihood logo

Reply from Muihood

Thanks a million for the shout-out! Glad to hear that our cleanser is the best. Happy to provide an easy-to-use site and lightning-fast delivery – two days is pretty awesome! Enjoy that fresh, clean feeling Rose!

Rated 4 out of 5 stars

Great product and responsive customer service

The Muihood facial balm is a brilliant product however there was a mix-up in my delivery. This meant I got sent one jar instead of two. However, customer services was very responsive and sent me the missing jar

7 October 2023
Muihood logo

Reply from Muihood

Thanks for the love for our Muihood facial balm Chi! Apologies for the mix-up, but we're glad our customer service team could sort it out for you quickly. We appreciate your understanding, and we hope you enjoy the product!

Rated 5 out of 5 stars

Very nice!

Very nice!! Make my skin clean and smooth!!!

14 October 2023
Muihood logo

Reply from Muihood

Thanks for sharing your awesome experience! We're thrilled our product is keeping your skin clean and smooth Cristiane!

Rated 5 out of 5 stars

I keep coming back!

I do try other cleansers but I keep coming back to this. Removes all make up. Leaves skin clean, soft and moisturised. Nothing harsh or drying. A staple in your skincare. 5th jar just opened.

7 October 2023
Rated 5 out of 5 stars

Lovely Balm

It is a lovely balm, which leaves your skin feeling soft and well cleansed.

7 October 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look