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Rated 5 out of 5 stars

Excelent customer service. I had an issue with one of the products and they promptly helped me to figure it out without any issues or delays.

Rated 5 out of 5 stars

I received a defective product and the support contact (Ali) did his best to figure out the situation as fast as possible. A replacement was shipped right away without me needing to send in the dama... See more

Rated 4 out of 5 stars

My last order from the company has been a complete nightmare. Since 29/November I have not received my order. When I informed them about the situation the told me they will check back to me when they... See more

Rated 5 out of 5 stars

I ordered the product on Sunday evening and tried to cancel via their email process on Monday evening at 9pm. I had a response on Tuesday at 11:02 that the order was shipped on Monday but a technic... See more

Company details

  1. Fashion accessories shop

Information provided by various external sources

Essentials for your daily round


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

39 reviews

5-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome company

Awesome company. Good website, fast reaction times to questions, the return process is smooth and fast. I only have good things to say! Recommended! I'm very happy with my new bag :)

6 March 2023
Unprompted review
Rated 5 out of 5 stars

Awesome service, fast shipping

Used Mukama over the years to get several EDC items (backpacks, notebooks, wallets, gifts) - as they stock brands which are not available locally. Happy with the service and shipping, will continue to be a client

18 July 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I never heard about this company before, but I decided to give it a try since they had product I wanted, and was pleasantly surprised by the result.
Very fast delivery, and quality of the product exactly as described.
Highly recommended

14 July 2022
Unprompted review
Rated 1 out of 5 stars

I attempted to buy a backpack

I recently attempted to buy a backpack from this store. I ordered and paid for the item, with the money taken from my account. The following morning I receive an email that the order was not correctly generated on their system and that the item was now out of stock and would not be available again for several months. Very frustrating as the item was sold out everywhere else also. Mukama did refund the money quickly and directed me to another site which appeared to still have the item in stock (but did not).

11 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently bought a 12-set of Blacking 602 pencils from this store. I never heard of the store before and originally ordered the pencils from Amazon.co.uk who sent me the wrong ones (Blacking MATTE). Then I ordered them from Amazon.com a trusted source. However, Amazon.com hadn't shipped my order 4 days after ordering and decided to cancel and look for other suppliers. Since I have to write a medical assignment and am very font in writing with pencils (also own some Mitsu-bishi ones) I ordered them from Mukama.com with a fast delivery option (DHL). I live in Ireland and as far as I saw the order came from Estonia. I ordered them on Wednesday evening, by Thursday morning I had an email that the order was being packed and soon afterwards that it was sent. On Friday the package arrived nicely packaged. The price it sells for on this website is also on the lower end for Europe, therefore I am very happy with the whole experience and would recommend this store to other buyers.

11 December 2021
Unprompted review
Rated 5 out of 5 stars

Awesome Finnish EDC shop

I was looking for some EDC items and did not want to deal with customs and found this shop which is based in Finland (so close to me).
I ordered a bunch of stuff. Delivery was super fast and all items well packed.
Their website is very nice, helpful when choosing items.
Thanks!

21 November 2021
Unprompted review
Rated 5 out of 5 stars

All good

All good, genuine quality products, my order was delivered in timely manner to UK, highly recommended.

26 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and personale help. It took My delivery three tries with DHL before it was delivered. The staff at Mukama resent it for me costfree, followed up swiftly on communication, and gave very good service.

10 October 2019
Unprompted review
Show reviews in all languages. (39 reviews)

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