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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent, honest, and first-class service provided, often highlighting the efficiency and professionalism of the team. Many people appreciate the polite, friendly, and knowledgeable staff, with engineers frequently noted for their thoroughness and clean work. Reviewers also commend the company for their quick response times, especially in emergencies, and their ability to fix issues with minimal disruption. However, some people mentioned a negative experience with management regarding a post-work issue, leading to dissatisfaction about the handling of the problem's origin. While the on-ground engineers were polite, the management's approach in this instance caused dissatisfaction.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism and efficiency... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied

Rated 5 out of 5 stars

Mulgas cannot be more helpful with various call outs I ve had to do recently with my property and mother in law's property. From bookings with Kayleigh to job finished is so easy and seamless. Highl... See more

Company replied


Company details

  1. Gas engineer
  2. Gas installation service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good professional company

I have used this company since I bought my property and found them to be trustworthy and professional

14 February 2025
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you so much for your review, we are delighted to hear your comments and look forward to continue carrying out work for you

Rated 5 out of 5 stars

Fantastic Company

I found that Mulgas are a really good company. They arrive on time, they always have a chat with you and are very polite . Plus they explain what they are going to do and show you how to use the equipment if need be.

10 February 2025
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you so much for you kind words, we will be sure to pass them onto the team.

Rated 5 out of 5 stars

Excellent

We've used Mulgas for our last three annual boiler services. Excellent work done on each visit - arrived on-time, friendly, appeared completely on-top of the work required, gave good advice, and even pointed out a few helpful things which were outside of the scope of the work that also needed doing. Highly recommended.

31 January 2025
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your kind words, we will be sure to pass your compliment onto our engineer

Rated 5 out of 5 stars

Mulgas installed our new heating system…

Mulgas installed our new heating system in 2019 and have serviced our boiler each year since then, including just now. They are professional, reliable, and actually do a thorough service (unlike others we have had in the past). Steve in particular is fantastic. Would thoroughly recommend.

30 January 2025
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your kind words, we are delighted to have returning customers, and will pass on your comments to Steve.

Rated 5 out of 5 stars

Great boiler service.

Steve arrived on time & carried out a thorough annual service on my Glow-worm boiler.
Steve was polite,clean and tidy.
Will be happy to use again in future.

29 January 2025
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you very much for you kind words, we will pass them onto Steve

Rated 5 out of 5 stars

amazing company

amazing company, quick response, great communication, highly skilled engineers, well priced

20 January 2025
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your review, we are delighted that you are happy with our service

Rated 5 out of 5 stars

Professional service and reliable

Professional service and reliable. Their engineer is knowledgeable and friendly.

16 January 2025
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your review, it is great to hear that you are happy with our service

Rated 1 out of 5 stars

We called them to fix heating

We called them to fix heating, each time they left heating not working, cowboy builders type

4 January 2025
Unprompted review
Mulgas logo

Reply from Mulgas

Anyone reading this will see this customers review is inconsistent with our many other great reviews. This doesn't happen easily and we strongly believe its because we are very good at what we do and work very had to satisfy customers.
Some faults are difficult some easier and we never know which we'll be dealing with until after the event.
When the fault is difficult it's not always possible to diagnose in one or two visits especially when the fault is intermittent and not present on our visits, like in this case.
We've been clear & transparent with our customer about the intermittent nature of the fault and it not being present and therefore made clear we are estimating for the most likely cause with the knowledge it could need a further visits & parts. We've also only ever gone ahead with any work once the land lord has accepted our estimate.
The boiler has also always been working on our arrival plus working when we've left, this is the nature of intermittent faults.
We strongly dispute the facts in this review.

Rated 5 out of 5 stars

Friendly and efficient

Had my Warm Air system serviced and a valve the identified as defective replaced, Work carried out effectivekt without time wasting, so good value for money.

7 January 2025
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your review, we are happy to hear your experience with us was well received

Rated 5 out of 5 stars

Very considerate engineer.

Very considerate engineer. Tidy and informative.
He did what was required to complete an annual boiler service. He also noted that the boiler could benefit from an upgrade in two ways and has provided an estimate to fix the potential problems.

23 December 2024
Unprompted review
Mulgas logo

Reply from Mulgas

Many thanks for taking the time to post a review - we will pass on your comments to our engineer

Rated 5 out of 5 stars

Excellent service

We had used Mulgas for many years for servicing and when our older Baxi back boiler system failed and we could not get replacement parts, Dave gave us a very competitive quote to supply and fit a new Worcester Greenstar system. True to Dave's word, George the fitter came and fitted the new system within 3 days, took time to explain how the controls worked, and answered any technical questions we asked.
Very good efficient service from George and the Mulgas team.
Dan and Mavis D

20 December 2024
Unprompted review
Mulgas logo

Reply from Mulgas

Thankyou so much for your kind words, we are delighted that you are happy with our service and your new boiler

Rated 5 out of 5 stars

Boiler breakdown

My tenant was suddenly without heating and hot water after combi boiler failed. I phoned Mulgas after they were recommended to me and they quickly sent an engineer round who identified a faulty boiler fan which they supplied and fitted for me a couple of days later. Really helpful Mulgas office staff managing the urgent issue, keeping me and my tenant informed thoroughly and quickly throughout the process made a big difference to me. An excellent and professional service. I will use Mulgas again for sure

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Mulgas for replacing our boiler

Thank you Mulgas for replacing the boiler in one of our flats. Throughout the process of obtaining parts and quotations Dave kept in touch with us even late in the evening and the engineer arrived on time on the agreed date and worked until the installation was completed.

3 December 2024
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your kind words, we will pass them on. Our aim to keep our customers happy and we are delighted to have obliged

Rated 5 out of 5 stars

Brilliant service

Great communication, efficient, friendly service from the office staff to the engineers!

16 November 2024
Unprompted review
Mulgas logo

Reply from Mulgas

Thankyou for you kind words, we pride ourselves on providing on putting our customers first, and will pass your comments onto the team.

Rated 5 out of 5 stars

Highly recommend

We have received excellent service from annual gas safety certificates to heating and plumbing. We are long term customers. We would highly recommend Mulgas.

19 November 2024
Unprompted review
Mulgas logo

Reply from Mulgas

Many thanks for your kind words, we are very grateful for your long term custom and recommending us to others

Rated 5 out of 5 stars

Great, efficient and competitive service

Such good, efficient service that I have used for many years and would not think of using anyone else as good as they might be. MULGAS for me all the time

13 November 2024
Unprompted review
Mulgas logo

Reply from Mulgas

Thankyou for you ongoing custom, it is always great to hear that we have happy customers :)

Rated 5 out of 5 stars

Warm air central heating

We have an older style warm air central heating system, the hot water side failed.
Mulgas Ltd, provided excellent customer service, competitive pricing and an engineer who fixed our boiler within the hour.
We can’t thank them enough, and highly recommend them, especially if your looking for warm air heating engineers .

31 October 2024
Unprompted review
Mulgas logo

Reply from Mulgas

Many thanks for your kind words, it is always great to hear from our customers

Rated 5 out of 5 stars

New gas boiler fitted

New gas boiler fitted. Excellent service. Friendly staff. Tidy work.

11 October 2024
Unprompted review
Mulgas logo

Reply from Mulgas

Enjoy your new boiler and thankyou for choosing us to carry out the work. We will pass you comments onto the engineer

Rated 5 out of 5 stars

Another repair/maintenance visit from…

Another repair/maintenance visit from Mulgas was,as with previous visits, very efficient. The engineer was efficient, polite and left the working area clean and tidy

15 October 2024
Unprompted review
Mulgas logo

Reply from Mulgas

Many thanks for your kind words, we will pass them onto the engineer

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