Mulgas Reviews 

248
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and honest service provided, often describing it as first-class and highly professional. Many people appreciate the company's helpfulness and customer-focused approach, making them a highly recommended choice for various needs, including routine maintenance and emergencies. Reviewers frequently highlight the staff, including engineers and office teams, for being friendly, polite, knowledgeable, and efficient. They are noted for arriving on time, explaining processes clearly, and completing jobs thoroughly and tidily. Consumers value the trustworthiness and reliability, with many having used their services for years and expressing no desire to go elsewhere.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

We have needed Mulgas's services several times in recent weeks and I cannot praise them enough. The team who organize appointments are friendly, flexible and clear in explaining how the service works.... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied


Company details

  1. Gas engineer
  2. Gas installation service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

248 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(248)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and beyond

George was on his way home from work .
We had a leak through the bathroom ceiling
Which blew the electricity. We contacted Mulgas, they contacted George, who turned around and accessed the problem and fixed it

21 June 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for you review, our aim is to resolve issues as quickly as possible and we are delighted to hear that you are happy.

Rated 5 out of 5 stars

Spot on, efficient and friendly

Spot on, efficient and friendly.
I needed a Boiler service + certificate for a property, used another company in the past and wasn't happy with the service (communication...). Therefore gave Mulgas a call.
Clear communication along the way with Kayleigh, prompt service and delivering the paperwork the day after the service. Reasonably priced.
All in all, a happy customer, will ask for their help in the future again.

7 June 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Thankyou for taking the time to review our service, it is greatly appreciated.

Rated 5 out of 5 stars

Boiler Installation …

Boiler Installation My boiler developed a fault; yes I could have had it fixed but as time goes on the parts become more expensive and there is always the chance with a boiler that is over 20 years old that it could develop another problem. I received a couple of quotes from Mulgas giving a choice between 2 boilers. The quotes were detailed but very clear and transparent. On the day of boiler installation I was pleased with the job. In addition the waste ie old boiler was neatly stacked up outside and quickly removed.
A big thank-you to the Engineers and the office staff for the complete job. It is a pleasure and easy to deal with all the staff at Mulgas. Any questions I had prior to the day were quickly answered.

18 May 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for you review, we are delighted to hear you are happy with your new boiler and our service.

Rated 5 out of 5 stars

Mulgas reliability and accuracy

The reliability and accuracy from the entire Mulgas team is always appreciated. . .
On this occasion I had booked for a gas safety inspection and even though I had asked for additional work to be done they remembered each detail, arrived with all the necessary materials, after contacting my tenant direct, taking the hassle out of my hands.

23 May 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for you kind words - we are always keen to offer a seamless service

Rated 5 out of 5 stars

Easy to book an appointment 2 days…

Easy to book an appointment 2 days ahead, good communication, the engineer got to work quickly and restored my heating in a short time - very tidy worker.

19 April 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for taking the time to review our service, it is greatly appreciated

Rated 5 out of 5 stars

Boiler Replacement

Last week Mulgas replaced my boiler and carried out a general refurbishment of my heating system.
The work was done quickly, neatly and on time while accommodating a few last-minute scope adjustments.
Dealing with the company was a pleasure: queries were answered quickly and helpfully.
I can thoroughly recommend them.

12 April 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your review - we are delighted you are happy with our service and that you are all set for the colder months when they arrive

Rated 5 out of 5 stars

We were very pleased with the service…

We were very pleased with the service received. The engineer came the next day after I had called late afternoon and quickly resolved the issue.

1 April 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Lovely to hear from a happy customer - thank you

Rated 5 out of 5 stars

Great service from everyone

Great service from everyone. Their engineer Giles was professional and very knowledgable and explained the work needed to repair our boiler. Charges were reasonably priced so will use again and recommend.

10 February 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Our boiler broke down towards the end of October 22. The engineer who investigated took the trouble to offer options even though parts of the boiler were obsolete. We got a few quotes and chose Mulgas based on David, the boss who we felt inspired the most trust. This panned out well as the job was done ahead of time and on budget. Having used the new system for a few months we are very pleased with our choice. Thanks also to George, the installing engineer who took trouble to incorporate our additional requests.

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Top team

Top team, prompt, reliable, efficient.
Have recently used Mulgas to service my boiler, install new boiler for my neighbour and fix a fault for my mum.
10/10.

6 February 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Mulgas

The Engineer attended as arranged. He was prompt, professional and pleasant. All that is needed, he is an asset to the firm.
Thank you for another good service from Mulgas

2 February 2023
Unprompted review
Rated 5 out of 5 stars

New boiler installation

The initial call-out was prompt and problem identified. Alas it meant a new boiler! This work was carried out swiftly and with little disturbance and mess. The engineer was obviously very knowledgeable and took time to explain things to us as he went along. The price was reasonable and we would highly recommend this company.

30 January 2023
Unprompted review
Rated 5 out of 5 stars

Always great service

Always great service. Have used Mulgas for about the last 15 years and they are excellent. Friendly, reliable engineers and the office team are great too.

18 January 2023
Unprompted review
Rated 5 out of 5 stars

Friendly clean and so professional…

Friendly clean and so professional engineer even took his shoes off at the door was expecting to need a bank loan to pay the invoice but was really pleased didn’t over price and didn’t try and give us work that didn’t need doing
Would recommend this company

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The engineer turned up on time was very friendly and very efficient. No mess left. Will definitely use this company again

16 December 2022
Unprompted review
Rated 5 out of 5 stars

Dependable and friendly service

We've been using Mulgas for years for our annual boiler service- always with complete satisfaction.
Recently we used them for a heating related plumbing problem.
Different situation but the same friendly and professional service.
I definitely recommend them!

9 December 2022
Unprompted review

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