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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and the wide range of delicious flavors available. Many people have noticed significant improvements in their energy levels, joint health, and overall well-being after using the products. The delivery service is frequently highlighted as quick and efficient, ensuring fresh products arrive in a timely manner. However, some customers also noted issues with product spoilage, with items developing an awful smell and taste shortly after opening, despite following storage guidelines. A few other people also felt that the texture and taste of some gels were not to their liking, describing them as clumpy and watery. Additionally, a small number of reviewers mentioned not receiving their orders or receiving products with very short expiration dates.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and... See more

Quality

Reviewers mention positive feedback about quality. Many consumers are impressed with the product, noting its... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick and speedy delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience of MumsMoss was amazing. I received notification of my order quickly, when I went to collect the young lady who served me was amazing! She was friendly, polite and generally enthu... See more

Rated 5 out of 5 stars

Nice family business! Excellent friendly customer service! Great healthy tasting smoothie, really refreshing! Great range of flavours. Quick and easy online purchase of the raw Golden Seamoss.

Rated 5 out of 5 stars

Two genuine lovely ladies who prepare the products on the spot. Very happy with all they do . Friendly , fresh , vibrant , and flavoursome I’m yet to venture out to try other flavours but so far ging... See more

Rated 5 out of 5 stars

Coral is lovely. I asked her questions, she was very informative and advised me well! Loving the moringa, spirulina black seed oil mix. I can’t wait to reap the benefits all the way through! Smoothies... See more


Company details

  1. #2 of 2 best companies in Produce market

Written by the company

Mums Moss is a family-run business that provides sea moss related products. We believe that true wealth comes from health. If you are healthy you are wealthy. All of our products are 100% natural!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Warm service, fresh and clean products

Coral is lovely. I asked her questions, she was very informative and advised me well! Loving the moringa, spirulina black seed oil mix. I can’t wait to reap the benefits all the way through! Smoothies were succulent n naturally sweet x

3 October 2025
Rated 5 out of 5 stars

The whole experience was amazing!

The whole experience of MumsMoss was amazing. I received notification of my order quickly, when I went to collect the young lady who served me was amazing! She was friendly, polite and generally enthusiastic about life. The sea moss itself tasted lovely, even the black seed oil one was fine for me. My body loved it, it would remind me if I hadn't had it by 10 am 🤣. I will be ordering again!

25 August 2025
Rated 5 out of 5 stars

Nice family business!

Nice family business! Excellent friendly customer service! Great healthy tasting smoothie, really refreshing!
Great range of flavours.
Quick and easy online purchase of the raw Golden Seamoss.

16 August 2025
Rated 5 out of 5 stars

Mumsmoss had gave me so much energy n…

Mumsmoss has gave me so much energy n has help with me bending down n my knee problems in general. :)) it's good quality.. excellent price., great service grateful.:))

29 July 2025
Mumsmoss logo

Reply from Mumsmoss

Thank you so much for your review, it means so much !

We appreciate you
Shola x

Rated 5 out of 5 stars

I love this product

I love this product. I use the plain in my cooking for the minerals and a natural thickener for gravy. The pain relief for my sciatica and wear and tear pain. Excellent products. I have to say I do miss their juices. I have been to the shop and the smoothies are just as delicious.

9 August 2025
Mumsmoss logo

Reply from Mumsmoss

Thank you so much for your review, glad you had an amazing experience with us

We appreciate you
Shola x

Rated 5 out of 5 stars

Amazing smoothies and customer service

Been to Mum’s moss multiple times and every time I’ve had a fantastic experience. Not only are the smoothies delicious, but the whole team are so knowledgeable about the products and friendly. Would recommend to everyone!

15 August 2025
Unprompted review
Mumsmoss logo

Reply from Mumsmoss

Thank you, thank you, thank youuuuuu!
We appreciate you
Shola x

Rated 3 out of 5 stars

Room for improvement

Ordered two jars of seamoss gel (original and tumeric ginger infused) due to a promo on website. I have no complaints with the postage and packaging as I received my items carefully wrapped within a few days of ordering.

Once I had unravelled my gels I looked at the expiry dates which unfortunately gave me less than a month to consume. I was not a fan of the texture and taste of the gels as they were too clumpy and watery. I'd opted to adding to my herbal teas or in a porridge to mask the taste as I couldn't bare taking a teaspoon alone. I also used as a facemask which worked pretty well.

Overall, I'd give the product 3* as there is definitely room for improvement.

29 July 2025
Mumsmoss logo

Reply from Mumsmoss

Thank you so much for your review Laetitia,

We appreciate it! Unfortunately our products are fresh and natural, unless we add unhealthy chemicals and perservatives we can't extend the shelf life of our products.

Our aim is to keep you away from any chemicals but that has a trade off, which means it can't last as long.

Yes, ginger and turmeric isn't the nicest tasting flavour, it's definitely not my favourite, but think of the health benefits it supposedly gives, treat it like its medicine!

Glad it worked well as a facemask.

Always ensure you leave them refrigerated for about 2 hours as well, so you can allow the gel to set.

Thank you again for this review and improvement tips

Shola x

Rated 5 out of 5 stars

Best of the best.

I first met Mumsmoss at the Black Business show in November 2024. As the event was about to close I discovered her stall. I was able to try a sample and instantly brought a jar of the ginger seamoss. From there I have followed the Insta page and made a note of the website. I have just made another order again as I need the seamoss so bad. Purchase today as you won't be disappointed. Great for your health 💯👌🏾.

30 January 2025
Mumsmoss logo

Reply from Mumsmoss

Yaaaaay!
Thank you so much and glad you are one of the customers we've had the privilege of meeting face to face too!
Shola x

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