Muscle Food - MuscleFood.com Reviews 

I have not received my order or had ANY REPLY to any communication . I want a,refund

I am extremely disappointed with the service I have received. My order was due to be delivered on 28th July, but the courier failed to locate my address, resulting in a delayed delivery until the following day.

When I returned home from work, I found the parcel had simply been left outside my property. The meat was warm to the touch, and the chicken had an unpleasant smell, making it clear it was no longer safe to eat. As a result, I had no choice but to throw it away.

To make matters worse, I am still waiting to hear back from MuscleFood regarding either a refund or a replacement order. The lack of communication and poor customer service has been incredibly frustrating. I expected far better, particularly when ordering perishable food products. At this stage. I must add, previous orders in the past have been satisfactory, but unfortunately, not this time.

I ordered a meat pack on the 8th July with a delivery date of 27th July, on the 27th I received a mail saying I would be short shipped 3 of the items and I would be refunded £5 and pennies. I was given a new date of 31st August for delivery, which is not ideal for raw meat sitting that length of time in a heatwave.
As of today (4th August) I have still not received my order or any response from muscle food.
I have contacted muscle food numerous times but have had no response or refund.
There is also no telephone number for muscle food that I can find ( albeit I stand to be corrected on this one)

There food is always fresh well packed and delivery is always on time

Your product is fresh and lean.
Delivered on time almost to the minute, by excellent, friendly and punctual delivery staff
My only concern is that I've read online that your product is halal prepared. If that is the case I shall be ceasing my 4 year subscription with you. Halal prep is cruel and unnecessary.

I have not received my order!!

Parcel did not arrive and no refund!

Lovely meat.well packaged and still frozen when it arrived very happy with my purchase thank you.

Order placed on 23rd July and still not been delivered. Contact made with DHL who advised that box had been damaged and currently at depot. That was 5 days ago. No further information from DHL. 2 contact emails sent to MuscleFood with no response. Currently nearly £100 down with no idea if/when I'll get a refund or a replacement order.

Unclear if DHL have made contact with MuscleFood which I've asked and no reply.

Hopefully I dont recieve a box full of rotten meat!!

First time using muscle food, and will be my last. Ordered the £140 hamper of which prior to delivery i received an email stating some of the order was missing. To this point it time I still haven't heard from them, nor have I been refunded for the missing food!!!

I haven't received my order after 2 weeks and after multiple attempts to get in touch there has been nothing.

Some of my order was missing, and I have had no response to my email regarding it. This means I am out both items and money.

Another missing part was refunded, but was a substantial part of the decision to order.

Communication was poor, with the missing items not identified in their original email (simply 'some items are not available'). Given that we ordered over a week before delivery date, I would have anticipated they would have known about stock issues in advance, and communicate more clearly.

The food that did arrive seems to be of good quality, and weights are pretty accurate, too.

Like everyone else recently looks like major issues with delivery. DHL attempted mine after having it at their depot for 6 days. Box was absolutely stinking so I rejected it. Zero response from Musclefoods. Looks like they have went into administration so guessing this is the reason. Doubt couriers will be delivering knowing they won't get paid.

Some items weren't available. Received 1st email but no description of what couldn't be sent and then an email a day or two later with the details, just send the info in one email with what actions you are taking. The main issue though is i didn't bag all the chicken for freezing at once, first two were great. The second two (2.5kg bags) i done two days later and the stench was hideous was in fridge on coolest setting, despite being 3 days before use by date, not the usual gas smell, this smelled off and stunk the house out. In the bin they went. Next order i will be shopping around competitors unfortunately, which is a shame having shopped with musclefood on and off for a few years.

No parcel has arrived for good order on 22nd July, was supposed to be delivered on 27th. Received an email from delivery co. to say there had been a delay in receiving parcel it would be delivered on 31st. Still no parcel.Sent email to Muscle goods twice and still not heard anything. Would now like a full refund and will probably cancel my subscription.

Delivery was over 7 hours late and the quality of the meat was extremely poor. This is frustrating as our first delivery was spot on.

I ordered my hamper package on 23rd July, requesting a delivery date of 27th July.
I was informed by DHL on 28th July that the delivery would not be until 30th July.
I contacted "support@healthyshop" on the 28th July and on the 30th July.
I then contacted Muscle Food support "support@musclefood" on 31st July.
To date (3rd August) I have received:-
- no response, other than an automated 'your email is important to us' nonsense
- no contact from anyone
- no update on what happended to my delivery and
- no repayment.
Nothing.
Surely that is an unacceptable way for any Company/Business to operate??

Muscle food is excellent all round. The products are among the best I have had especially the chicken plump and succulent. Packaging is good and always arrives on time. Communication is good .
Thank you