Muscle Food - MuscleFood.com Reviews 

Food came over a week late plus Four days in shipping transit. only to be delivered smelly rotten meat. Muscle food are hard to contact and they don’t reply more then they do reply. Send you you loads of spam mail.

Fantastic service, great quality goods, the chicken breast fillets are perfect sized and tasting, little to no wastage at trimming, the burgers too are fabulous that we ordered, all in all superb value and top quality products, fast delivery that was well packaged.

Meat is OK but deliveries are a nightmare. I booked my slot a couple of days later I was asked to change my date as Muscle Foods had an issue. No problem so I changed my date picking a date which was convenient to me. This was accepted. A couple of days later I was notified that my date had been changed again to a date when I was out. I wrote cancelling my order. Received an automatic reply but nothing else. Then the delivery was made on the day when we were out. I sent my daughter to meet the delivery which was a real hassle. Then I received a note saying they were sorry for the problems but they noted delivery had been made. Never responded to the cancelled order email. I have used Muscle Food a few times before but with such hassle I don't propose using them again.

The food wasn't delivered when they said it would & then when it was re-arranged it still came on the wrong day.
Half off the chicken was off & has had to be thrown out.
Now I can't get in touch with anyone for a refund on the food I had to throw out. Email got bounced back.

order didnt arrive on time.. items missing.. poor communication..

Order not received

Terrible services
Ordered on 21st July didn’t receive.
Went online to see my order had been cancelled even though I had been charged. Clicked the order that then somehow reordered it without me requesting.
Have emailed 4 times as we are now on holiday telling them not to deliver and to issue a refund.
Instead 15kg of chicken has been dumped on my driveway to rot for two weeks.
Still no response to my emails even though an automated email was sent back saying it’s been received.
Will be taking action against this disgusting service

Not impressed with the meat , not tender hard to chow, very short expiring date.
I rather choose the meat myself on shelves.

I was supposed to have a £60 order delivered 27th July 2026, its now 5th August 2026 ans still no delivery. I have contacted muscle foods 5 days ago and had no response!!!!!!!!

Well packaged with plenty of ice packs to keep it cold. Tracking available so I could be sure I was home to take delivery. All the meat was of a high quality.

Great delivery the steak was very chewy

I ordered a box of steaks from Musclefood last month, and when they turned up, half of them were rotten, despite being in date. I’ve raised this with MuscleFood for which they’ve apologised and acknowledge this can happen on occasion!? They’ve offered me a replacement box, to which I’ve obviously declined and requested a full refund under the Consumer Right’s Act; which they’re now ignoring.

Do not order their products, unless you want to waste your money.

They seem to think is acceptable to not deliver your parcel then when you ignore you for weeks on end when you as for a refund or a new delivery.

Nearly 2 weeks on and no reply. But happy to take your money.

First delivery great. So I ordered again and it was due on a Wednesday. Did not get delivered and I tried to contact the delivery company. Was told to reach out to muscle food. Which I did. Still haven't heard anything from their customer service team and its Tuesday the next week. I had to request a refund through my bank. Such a same as I would have been a loyal monthly customer spending over £150.

Placed and paid for my order on 21st July, made arrangements to work from home to ensure I could get it sorted fresh for the fridge/freezer. Had an update from DHL stating they had the products but no time window provided. Messaged musclefood who replied stating it was out for delivery. It failed to arrive. Ive followed up with 3 emails with no reply. No meat and nearly £100 out of pocket with no reply. Terrible service. Ill need to report this as fraud in order to get my money back

Delivered warm and now a week since I have contacted the company with no communications at all about the issue. First time trying and would not use again and advise others to avoid. Will have to dispute the payment with the bank as no one can be bothered to reply to emails.

My delivery never arrive DHL sent it back to Muscle food,and said it would arrive the following week, I wasn't too pleased with the next delivery date so I contacted muscle food, I asked about my delivery and stated DHL are trerrible courier they never seem to deliver to me for some reason, I never got a response from them after contacting them another couple of time and still not response. I have to go to my bank and ask for a charge back,as the delivery never arrived and I had no response for them at all, I will never use musclefood ever again terrible service, I think it's the worst service I have ever had,

Chicken is tough and the steak doesn’t look like any cut I’ve ever seen

I recently placed an order with Muscle food, ordered some steak which were good quality and arrived on time, I was pleased with the service so I decided to do another couple of orders which I was also pleased with!! However on my next order I ordered some mince to arrive on a Monday, si i made myself available i was sent an email last minute on a Friday to notify me the order was not going to arrive when I responded I assumed it was past the opening time, however we managed to reschedule the delivery for a Thursday when I would be available to accept the order, however the order did not arrive and on a Friday when I was at work I received a notification that it had been delivered and left in a safe place!! On the picture provided it was left outside my front door and I live in an estate that is know for packages being stolen i have emailed them to either arrange another delivery date or requested for a refund however they have failed to contact or communicate with me.

Usually they are responsive and always email to request a review on the service provided

No responce to missing items.. lost a regular customer.