Musferah Saad Reviews 

185
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and helpful staff who provide consistent updates throughout the ordering process. People are also delighted by the beautiful designs, perfect fits, and high-quality fabrics of their custom outfits. Many buyers note that purchases arrive right on time and exceed their initial expectations. Some reviewers were not happy with receiving incorrect sizing, shipping delays, or missing items from their orders. A few other people also felt that the overall product quality fell short of expectations due to cheap materials, unpleasant fabric feel, and poor stitching.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the outfits are exceptionally well-made with... See more

Customer service

People report positive experiences with customer service, highlighting responsive and helpful representatives... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the beautiful designs,... See more

Order

Customers consistently note positive experiences with order processes, highlighting seamless transactions,... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently courteous,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and timely updates! Love and appreciate the time and care they give to each dresses. It’s my first time ordering but they made everything so easy from communications to updates... See more

Rated 5 out of 5 stars

I wanteed to write this review to share my experience with MusferahSaad :) I ordered 3 dresses for my wife for three different days of a wedding we had to attend, she was really happy with t... See more

Rated 5 out of 5 stars

Had a wonderful experience ordering from Musferah Saad! I ordered outfits for a wedding in the US and everything came timely and efficiently with consistent order updates so I was never left wondering... See more

Rated 5 out of 5 stars

This was my first time ordering from this designer so I didn't know what to expect. But their customer service and quality of product exceeded my expectations. I had a dedicated customer service rep w... See more


Company details

  1. Clothing Shop
  2. Ladies' clothes shop

Written by the company

Step into The World of Musferah Saad. A curation of artisanal MS hues, hand worked to perfection with gorgeous silhouettes designed to flow with you. Exceptional Couture craftsmanship, Chic redefined. ✨ Infinite. Iconic. Irresistibly Chic. This is Musferah Saad 🕊️ Shop Now at www.MusferahSaad.com Contact Our VIP Fashion Consultant +92 326 2944455


Contact info

  • 92-B Iftikhar Ahmad Malik Road, Gulberg 2, 54000, Lahore, Pakistan

  • musferahsaad.com

4.6

Excellent

TrustScore 4.5 out of 5

185 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(185)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service and exceptional customer experience

Outstanding service and exceptional customer care. From the moment I placed my order, the team at Musferahsaad kept me updated throughout the process and even accommodated alterations to the outfit at short notice. I truly appreciated their dedication to customer satisfaction. Before dispatching the outfit, they sent me photos of the finished piece for approval, which was incredibly reassuring and demonstrated their attention to detail. I would highly recommend their service.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. I ordered this piece for Eid Al Fitr and was promised several times that it would arrive before Eid, but it arrived almost two months late.

When I finally opened it, the quality was shocking. The fabric looked very cheap, the stitching was messy, there were loose threads everywhere, and there was a stain on the piece.

After all this waiting and false promises, the item is not even wearable. I would not recommend ordering from them.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Quality outfit, amazing consultant

It was my first time buying an outfit from MS, and honestly from beginning to end its been so stress free. Sunil was my consultant, he kept me updated, gave me an offer to purchase the bag at a much lower price and then I received the video of the outfit to get my approval before shipping. It came so quick too! The outfit is beautiful, just as the picture. Quality is great! Will definitely be purchasing from MS in the future.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a wonderful experience ordering…

Had a wonderful experience ordering from Musferah Saad! I ordered outfits for a wedding in the US and everything came timely and efficiently with consistent order updates so I was never left wondering! All the outfits were just as I expected them to be and fit perfectly! I receive many compliments on them and they’re so hijab so hijab friendly I don’t need to make any adjustments! Will definitely be purchasing from them in the future

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Incorrect size

I ordered a suit for my daughter - I ordered size small. Company sent me a message outlining full order and even sending a video stating the size. Company asked me to approve if I was happy with the quality. I approved the order because it all looked fine. It arrived yesterday and they’ve sent me a size large. Since then I’ve left messages and called them because they are for Eid, I need them replacing with the correct size. They have not responded to my text messages nor have they returned my call. Highly disappointed in what appeared to be a reputable place to buy. Was going to place an order for myself but definitely will look elsewhere.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

ASSALAMOALAIKUM i am from Canada i…

ASSALAMOALAIKUM i am from Canada i ordered my dress from this designer their working person taimoor bhai was all the time in contact with me giving me updates regarding my dress i received the dress parcel before the due date i opened my parcel and I just loved it dress is amazing 👏 stitching details and the design plus stuff everything is amazing 😃 😊 thanks Alot Quality is the best 👌 👍

12 May 2026
Unprompted review
Rated 5 out of 5 stars

It's my first time ordering a dress…

It's my first time ordering a dress from this website, I was so nervous when I placed my order.It was so incredible how the team reached out to me after placing my order and made me feel so special and comfortable every step of the way the team would send me text messages, voice recording letting me know what's going on and keeping me updated They even asked me to double check if my address and other information was correct and I also got a video of my dress and how they measured everything. To get glimpse of my dress I was filled with so much excitement. They really put their customers/client first. They even reassured me I'll get my dress on time and shipping only takes a few days.. found my forever website to buy clothes and my style!!!!!!! Also Saba was so amazing she’s so kind she was the one giving me all the updates such a beautiful kind person, she really made this an amazing experience.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Very unique designs it was my first…

Very unique designs it was my first time ordering from them and i got my moneys worth i was on the fence about making the right choice but consultant tamoor helped me in picking the perfect one,excellent quality and excellent service

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer communication

Fantastic customer communication. Very fast response from customer service agents who do their very best to accommodate customisation requests. A refreshing experience with a Pakistani brand who upholds it’s great reputation.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional!

The whole process from start to finish with Musferah Saad has been excellent. The outfits arrived earlier than expected and are absolutely beautiful—better than I could have imagined!

A special thank you to Saba, whose communication was exceptional throughout. She kept me informed at every stage and was incredibly helpful with any questions I had along the way.

The service has truly been outstanding, and I will definitely be ordering again. Highly recommend!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

💯 satisfied

Where do I begin, there customer service and support is outstanding!! I honestly have never so with such an amazing team! They are kind helpful and ready to work with customers to their satisfaction!! I highly recommend anyone especially abroad to use them, they will surely meet your expectations and satisfaction!!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

The designs are absolutely beautiful

The designs are absolutely beautiful, and the materials feel very high quality. Each piece is unique and thoughtfully created, with a strong identity that truly reflects modest and traditional styles. You can really see the attention to detail and the character in every design. Highly impressed!

6 March 2026
Unprompted review

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