Musferah Saad Reviews 

185
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their purchases. Customers frequently praise the exceptional quality of the fabrics, the stunning and intricate designs, and the timely arrival of their orders. Consumers also deeply appreciate the helpful customer service teams and the regular status updates provided throughout the entire ordering process. However, some reviewers were not happy with the product quality, noting extremely cheap fabrics, messy stitching, loose threads, and missing items. A few other people also felt that customer support was completely unresponsive and described significant delivery delays or broken promises.

What people talk about most

Product

Consumers find product to be positive, highlighting stunning, high-quality Pakistani clothing and exceptional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting responsive teams that communicate... See more

Quality

Customers consistently note positive experiences with quality, highlighting the beautiful craftsmanship and... See more

Order

People report high satisfaction with the order process, highlighting seamless communication, regular updates,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are courteous, efficient, and extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi, I'm writing this review for the good people at Musferah Saad. My sister has her wedding in the next month. I had listened about their class service and top notch fabric quality in the UK too. I wa... See more

Rated 5 out of 5 stars

I wanteed to write this review to share my experience with MusferahSaad :) I ordered 3 dresses for my wife for three different days of a wedding we had to attend, she was really happy with t... See more

Rated 5 out of 5 stars

Had a wonderful experience ordering from Musferah Saad! I ordered outfits for a wedding in the US and everything came timely and efficiently with consistent order updates so I was never left wondering... See more

Rated 5 out of 5 stars

I recently ordered a dress Noor Symphony from Musferahsaad. Everything was dealt with meticulously. Starting from putting the order in, collecting each and every detail and right up to the quality ass... See more


Company details

  1. Clothing Shop
  2. Ladies' clothes shop

Written by the company

Step into The World of Musferah Saad. A curation of artisanal MS hues, hand worked to perfection with gorgeous silhouettes designed to flow with you. Exceptional Couture craftsmanship, Chic redefined. ✨ Infinite. Iconic. Irresistibly Chic. This is Musferah Saad 🕊️ Shop Now at www.MusferahSaad.com Contact Our VIP Fashion Consultant +92 326 2944455


Contact info

  • 92-B Iftikhar Ahmad Malik Road, Gulberg 2, 54000, Lahore, Pakistan

  • musferahsaad.com

4.6

Excellent

TrustScore 4.5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(185)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service

The personal communication and regular updates on progress of my order was the best I’ve had anywhere.
The quality of the materials used, tailoring and care taken to ensure items are made to specifications ensured the whole experience was easy and reassuring.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Lovely outfit with a very professional service

I recently ordered a dress Noor Symphony from Musferahsaad. Everything was dealt with meticulously. Starting from putting the order in, collecting each and every detail and right up to the quality assurance and delivery. Initially, the fashion consultant was Adeeba, and later Sunil. The dress was beautiful and intricately done. Very happy with the service. Will definitely order again.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with my outfit

Really happy with my outfit. The quality and stitching were great and it looked exactly like the pictures. Delivery was smooth and Tehreem was really good at keeping me updated throughout. Would definitely order again.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Class service and top notch fabric quality

Hi, I'm writing this review for the good people at Musferah Saad. My sister has her wedding in the next month. I had listened about their class service and top notch fabric quality in the UK too. I was travelling so i contacted their consultant Sunil. He really helped me out in choosing the perfect gift outfits for my sister. When i went to their studio in Lahore, they catered me real well. I would 100% recommend everybody to get their pretty collections

23 October 2025
Unprompted review
Rated 5 out of 5 stars

The service was excellent

The service was excellent! I received my outfit on time. Inshallah i will order again. Musferah and saad doing great job. And special thanks to tehreem fo giving me timely responses and keeping me updated

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Best Designs and Customer Service!

I wanteed to write this review to share my experience with MusferahSaad :)

I ordered 3 dresses for my wife for three different days of a wedding we had to attend, she was really happy with the purchase! The design, colour and style was everything as per their website. Their Fashion Consultant Saba helped me select the right dresses for my beloved wife.

I was updated regarding the status of my order every week and the order arrived right on time!

Thank you for the excellent service!

Will be ordering more Inshallah!

17 October 2025
Unprompted review
Rated 1 out of 5 stars

I would give them -5 stars

I would give them -5 stars. They are pure fraud. Bad fabric quality. Absolutely worst stitching and embroidery. There is no hand work. The clothes are a piece of shit. You'd rather create a mop out of it then wear it.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered three outfits

I ordered three outfits, Crimson Rose, divine whisper and olive taupe color outfit. Their lead designer.Adeeba was helping me. unfortunately she did not listen to what I needed and kept repeating her ‘customer service script’. They send me quality assurance video, and I pointed out to them that the outfit does not look nice. Anyways my outfits arrive in the US and they were a piece of garbage, the fabric, the stitching and overall quality was nothing as stated on the website. I am unable to use those outfits which I had spent more than $600. I’ve been trying to reach them with my complaint and there is zero response. They have been a complete fraud in my case.

21 August 2025
Unprompted review
Rated 1 out of 5 stars

Fraud.DO NOT ORDER from this website

DO NOT ORDER from this website. They are fraud. They will send you simple version of the dress. Simple dupatta, simple less work dress. Their customer team also incompetent. I ordered 2 unstitched luxury lawn dresses. I am highly disappointed. Never ever gonna order. My biggest mistake

21 August 2025
Unprompted review
Rated 5 out of 5 stars

I decided to leave a review after a not…

I decided to leave a review after a not so great experience with delivery over a year ago ( I was compensated with discount for future purchases) since then I have ordered from them twice , communication has been outstanding throughout the process of order to delivery, there pieces are unique and well made and my order for Eid ul Adha is here on time also. Since my initial order it’s clear they have made massive improvements in keeping their clients informed and involved throughout the ordering process
Well done Musferah Saad !

4 June 2025
Unprompted review
Rated 2 out of 5 stars

uk order

I ordered from the UK and asked if my order could be done for Eid ul fitr (there was about a month). I got professional updates and spoken to nicely over messages. A week before Eid, they said my clothes were still being done, to which I asked, would they be ready? And all of a sudden, no messages, no replies, people were complaining on their instagram, and the messages were being deleted. They let people down. I never recieved my clothes.I still never heard from them until I started a chargeback. Apparently they lost a shipment but I said, why didnt you just say, message, or announce it on insta? Subject changed and we agreed to a discount and I have got my clothes before Eid ul Adha. Material had become undone, but apparently thats fine, just stitch it up, handwork is less compared to pictures, I will add my beads, material mediocre. Will not wash it until really needed, not sure what will happen. chargeback prevented me from ordering from Almirah during that time.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Liars and scammers took over 2 months…

Liars and scammers took over 2 months to get my item shipped - promised a complimentary item which also didn’t arrive - then promised a refund which they said was processed in mid April (17th)- called the bank today and turns out nothing has been processed - THEY ARE LIARS AND SCAMMERS

8 May 2025
Unprompted review
Rated 1 out of 5 stars

If i could give 0 stars i would

If i could give 0 stars i would. Do not buy from this company, the customer service is absolutely appalling. They promised a guaranteed Eid delivery and did not respond to my messages. They then sent my parcel in May without any compensation. When complaining they did nothing and did not care. Honestly, save yourself the disappointment and do not order from them. The quality is average and not worth the price, you're better off buying from a better brand if you're spending that kind of money.

2 May 2025
Unprompted review
Rated 1 out of 5 stars

100% scam and theft

DO NOT PURCHASE FROM this company, you won’t get your order and will lose your money! Musferah Saad have a very nice Instagram page and website unfortunately it’s a total scam.

1 April 2025
Unprompted review

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