Mush Clothing Reviews 

323
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Totally disreputable vendor with tacky/sleazy behavior and terrible customer service. I should have checked online reviews before purchasing; would never have made the mistake if I ha... See more

Rated 1 out of 5 stars

They do not understand that customers order before thanksgiving to give as Christmas gifts. They are unwilling to compromise on their rules even at the cost of future business. They truly don’t care a... See more

Rated 1 out of 5 stars

The jacket was very very smelly and ran very small. I requested an exchange for a larger size. It came and this jacket was so smelly that we could not keep it in the house. When I put it on, the zi... See more

Rated 1 out of 5 stars

Will not be ordering again if the continue to use DPD as they delivered my shoes to someone else, when I rang them they said sat navs don't lie,

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1.1

Bad

TrustScore 1 out of 5

323 reviews

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1.1

All reviews

(323)

1 review in the last 12 months

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Rated 4 out of 5 stars

happy first time buyer

I was happy with the quality of the product and the speediness which despatched it... Christmas shopping has started :)

29 September 2016
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service Would not use again

Needed to return a pair of trainers that where so much smaller than the standard size my son couldn't even get them on! surely they could warn people of such small fittings in the listing. I'm sure I wouldn't have been the only person to return these due to a size issue. I called "Mush Clothing" on the number advertised and was answered by a woman who informed me that I had gone over the time and would have to return them and pay a restocking fee! a quote from their return policy -- (If we decide to accept returns outside of our policy, we may charge a 15% administration fee at our discretion.) so it's fair to say this was at her discretion. She was very curt and told me she was busy would need to get back to me. I said I would call back and was told she would contact me I waited almost a week and received a email telling me to send the trainers back.
When I checked their website I found the same trainers in their sale but cost £15 more than I had paid! so I would have to pay a "restocking fee" and they would have sold the trainers for £15 more than I paid for them so win win situation for "Mush Clothing"
So left with a pair of trainers that are about 2 sizes too small!

1 June 2016
Unprompted review
Mush Clothing logo

Reply from Mush Clothing

Dear Mary
You place any order on middle of December 2015.

When you buy a product online,your decision to buy may have been based on a short description or a photo, so what you receive might not always be quite what you expected.For this reason

"You have the right to return your order up to 14 days from the day.”

We are not obliged to accept any return outside the time frame for return. as you read in our policy.
our policy does not affect customer statutory rights.

Rated 5 out of 5 stars

Good seller

Was a little worried about buying from somewhere I hadn't heard of, but from placing order, the seller updated all the way, fast delivery! Exactly what it says on the tin

20 May 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Quick Service

My Jeffrey West shoes were delivered the next morning, after ordering at 2pm the prior day. Very good service and selection of styles on offer.

3 May 2016
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I cannot fault Mush. I ordered a last minute pair of Jeffrey West shoes for my hubby's birthday. They landed less than 24 hours later and during the Easter period too!

31 March 2016
Unprompted review
Rated 3 out of 5 stars

mistakes (can) happen, be patient

My order got mixed up and I have received a wrong item. I can see from other reviews that this sometimes happened before. I was very worried because I did not receive any email from Mush Clothing, but they were very nice over the phone. I advise anyone experiencing any unpredictable events to consult them over phone, however, getting an email confirmation is certainly a bit reassuring. Bottom line, someone else got a beautiful bag that I ordered. It took 19 days from placing my online order until I finally received my bag (and that is quite ok, given that I live outside UK - you can imagine how complicated it was to get things sorted out, since the bag was first shipped to someone else). I take it my bag is now very used to traveling, a great plus.

The wrong item arrived in 2 days, so if things go as they should, they are very fast. I was refunded for the cost of shipping the wrong item back, but it was of course a hassle. About my bag: unfortunately, the measurements provided on the site (in cm) were not completely correct - the bag is 4 cm shorter than stated and my laptop does not fit. Secondly, the bag has a small mark on the leather - not the end of the world as we know it.

All in all, it took some patience, some effort and lots of time, but I am happy how this worked out. I hope the person who messed my order does not suffer any consequences. Mistakes happen and we can all learn from them! I rate this store as trustworthy and professional, but there is obviously some room for improvement.

29 March 2016
Unprompted review
Rated 4 out of 5 stars

Quick only ...

First time at Mush Clothing.

Fast delivery, easy payment .... only one thing:
For shoes over £ 240 the package was very poor. The shoe box was inside a plastic bag and the plastic bag was open on arrival. So shipping overseas should be using much better package.

29 March 2016
Unprompted review

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