Ordered storage boxes last friday arrived by Monday morning. Ordered more boxes this week and they arrived next day. Easy assembly and excellent value. Telephone answered within 9 seconds (sign of... See more
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I'd ordered a couple of items and when they hadn't arrived a week later I phoned up and was given a full refund. The guy was very friendly and explained I could keep the goods when they eventually tur... See more
Obviously these guys have some really handy products, but I want to shout out to their customer service here. They are always quick to respond, helpful, friendly and if there is an issue, like you ne... See more
I purchased the portable rechargeable desk fan as a gift for a family member. He has had it just a week now and says it is the best gift he has ever received. It is compact and can be used anywhe... See more
Company details
- #133 of 237 best companies in Homewares Shop
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
170k reviews
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Delivery service on time
Delivery service on time, great product. Easy to order. Will use company again.
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Guard Gloves for gardening…
I bought 2 pairs of guard gloves confident these where what I needed and they would be the answer to protecting my hands and arms. I am really disappointed that they are so difficult to get on. They are very tight, i spent 10mins fighting with them, trying to stretch them to get them on. They are impossible.
So if you have arthritis, don't even bother, you will never be able to pull them on. Got one of them partially on, but couldn't get the fingers to go all the way. I had to give up. So, so disappointed.
30 July 2026
Unprompted review
Reply from Must Have Ideas
Hello Julie, thanks for your candid feedback, we really appreciate it (even when it's not so great!)
I'm really sorry to hear that you weren't happy with your Guard Gloves especially as we usually we get lots of great feedback about this product.
However, you'll be pleased to hear that we offer a 100 day 'no quibble' money back guarantee on all our products, so please don't hesitate to get in contact with our UK based customer services team to take advantage of this.
We're here to help seven days a week between 6am and midnight - so please do get in touch and give us the opportunity to fix this for you.
Brilliant service
Very happy with Fantastic fan. Great service. Answered my queries promptly.
20 July 2026
Always good service.
20 July 2026
Poor product,no power to do simple jobs…
Poor product,no power to do simple jobs and hose connections don't fit. Very disappointed
17 July 2026
Reply from Must Have Ideas
Hello Janet, thanks for providing your feedback, we really appreciate it so that we can always be improving our products and service.
I'm really disappointed to hear that you aren't happy with your Power Jet Pro
However, please don't forget about our 'no quibble' 100 day money back guarantee.
If you get in contact with our UK based customer services team, we can help.
Please accept my apologies again and we look forward to putting this right for you.
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
The fans we ordered are great and just…
The fans we ordered are great and just what we needed
20 July 2026
I have ordered quite a few products…
I have ordered quite a few products from must have ideas whether you phone your order through or order online its so easy very friendly service
20 July 2026
Fantastic fan
Bought the fantastic fan on recommendation from a friend and I absolutely love it. Small, portable and usb charging makes this economical to use. I will definitely be buying from must have ideas again as they have lots of other great ideas for your home.
20 July 2026
Communication a bit slow but not…
Communication a bit slow but not usually
This was a pre ordered item so different
18 July 2026
Excellent item,came in really handy
27 June 2026
It does exactly what is says.
19 July 2026
Customer service was Brilliant
Customer service was Brilliant, very polite. Parcel arrived 2 days later.
20 July 2026
Although my order wasn't delivered…
Although my order wasn't delivered straight away, I was informed to say that the order was delayed or on the way.
The product is the best and at a reasonable price too that you can afford.
20 July 2026
A brilliant company
A brilliant company. Everything i have bought has been exactly what was advertised.
17 July 2026
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