Muubaa Trading Ltd Reviews 813

TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

I just popped into TK max and bought 1 of the most unique leather jackets. Looks like a biker jacket at the front and short at the back! The tag had £450 but I bought it at a steal for £80.00!!! Omg.... See more

Rated 1 out of 5 stars

Shocking company, returned item by special delivery then chased for 10 working days for a refund. They emailed to say refund gone through yesterday and 24hrs later still no £188 back in my account.... See more

Rated 4 out of 5 stars

Service is good and very quick despite warning some stumbles could be at busy time. Unfortunately, UK 6 in leather shirt appears absolutely huge and ends up at my mum. Pretty weird, cos my three muuba... See more

Rated 4 out of 5 stars

Love my Muubaa gilet. Product arrived quickly & in mint condition. My only criticism is that I felt the delivery charge to ireland was a little OTT & could do with a re-evaluation. Felt to me... See more

Company details

  1. Ladies' clothes shop
  2. Leather Goods Shop

Information provided by various external sources

Muubaa redefines what is possible with leather, challenging the notion that leather can only ever look good as a biker jacket (though we do love a great biker jacket). Our design philosophy is about creating current yet timeless pieces that every woman can make her own, everyday. We take what we know to be possible with leather, and push it, often surprising with new ways to use and wear it. Leather never lies - so fit, cut and finish are our hallmark. We experiment with different ways to treat the material, and bring in unexpected details. Indeed, we embrace the variable nature of leather because that means each piece is unique and individual…like the women who wear it. Muubaa has been discovered by the leaders in fashion retail and is now stocked in over twenty countries, including fashion capitals such as London, Paris, New York, Milan and Tokyo.


Contact info

3.1

Average

TrustScore 3 out of 5

813 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fast delivery, great jacket!

The bomber jacket I ordered online came carefully wrapped (including a clothes hanger) and the delivery was very fast. The jacket itself is soft, well made, and true to the photos and measurements on the website. Very happy with my purchase!

20 August 2016
Unprompted review
Rated 5 out of 5 stars

Delighted

I bought the jacket, & was absolutely delighted with the cut & quality of it. I will definitely shop with Muubaa again. Quick delivery too.

7 August 2016
Unprompted review
Rated 5 out of 5 stars

Love This

Ordered the suede dress and it's amazing ! Firs really well and looks great with a belt. Quick service and fast delivery ! Thank you

12 July 2016
Unprompted review
Rated 5 out of 5 stars

As always excellent quality

I have bought many pieces over a period of time and as always very pleased with quality and fit. Even more delighted on this occasion as I was able to secure my purchase at the much reduced sale price THANK YOU

11 July 2016
Unprompted review
Rated 1 out of 5 stars

Disappointment

I ordered a leather jacket in the sale in my size. Money was taken straight away to only be told a few days later that there was an error on the website and that jacket wasn't available in my size. I was apologised to profusely which I do appreciate, but to then be only offered 10% of a future purchase (which of course would be a full price leather jacket) would still leave me out of pocket. I won't be using the muubaa website again.

24 June 2016
Unprompted review
Muubaa Trading Ltd logo

Reply from Muubaa Trading Ltd

Hello,

We understand that it is very annoying to be contacted about the out of stock item, unfortunately, stock discrepancy do happen from time to time in every retail company. We have informed you about it the next working day as Muubaa is not processing orders over the weekend.

Best Regards,

Muubaa

Rated 3 out of 5 stars

Not the quality I expected

I had heard a great deal about Muubaa's products that they were of high quality. I purchased a leather jacket on sale and within a week or two there was a hole along a seam of the jacket.
I had to take this to be fixed myself at the tailor and complained about this to the company. I was reimbursed for the cost of fixing the jacket and a few pounds extra, however there was no real attempt to apologise for the poor quality or to ensure that my custom would remain with the company. I was happy to be reimbursed but good customer service in my opinion would have been some sort of gesture of good will. Like a future discount or something along those lines. The person I exchanged emails with was also unapologetic and quite curt in his responses.
I do not think I will be shopping from this company again.

16 June 2016
Unprompted review
Rated 4 out of 5 stars

Great product & service but more expensive to post to ireland!

Love my Muubaa gilet. Product arrived quickly & in mint condition.

My only criticism is that I felt the delivery charge to ireland was a little OTT & could do with a re-evaluation. Felt to me that the delivery to ireland charge could be improved upon somewhat & Muubaa management you might please consider.

Love your items though., I own about 10 of your pieces & really admire the craftsmanship & point of difference in how you work with leather.

30 May 2016
Unprompted review
Rated 5 out of 5 stars

Fabulous!

The service was prompt, the packaging amazing and the product top quality. Couldn't be happier!

17 May 2016
Unprompted review
Rated 5 out of 5 stars

Great service, quick delivery.

Had been looking at a jacket for ages, decided to treat myself, couldn't be happier. Jacket is a perfect fit, leather is soft and colour is lovely. Very pleased with the whole process and over the moon with the product, thank you muubaa.

16 May 2016
Unprompted review
Rated 5 out of 5 stars

beautiful jacket

MUUBAA jackets are of supreme quality soft leather with a very fashionable design and it's just a genuine pleasure to wear such jackets as it feels like a second skin and always receives admiration and applause. The price structure is very moderate for such fine leather jackets and this brand can be bought at various well-known and reputable web stores all over the globe . I meanwhile own 4 MUUBAA Jackets and I definitely recommend this brand to anyone who loves high quality soft nappa leather clothing with a contemporary design and top quality finish at attractive prices.

3 May 2016
Unprompted review
Rated 4 out of 5 stars

Not quite the standard I expected

My coat wasn't quite the quality I was expecting, not awful but a slight imperfection. They gave me a partial refund though and I was happy with that. Response time was very quick

29 April 2016
Unprompted review
Rated 5 out of 5 stars

Great service

Very easy to place my order and kept informed of its progress. The express service was excellent.

24 April 2016
Unprompted review
Rated 5 out of 5 stars

Easy purchase

Answered quickly to questions through customer service. And the garment arrived quicker than expected (to sweden). The quality looks good, size a little smaller than expected, but in a good way, since I'm between sizes according to sizing charts and I bought the bigger one.

18 April 2016
Unprompted review
Rated 4 out of 5 stars

As expected in quality

Overall, high quality as expected but can run a little on the big side for a petite person. I ordered US 4 based on past reviews but found this jacket to be too big for me and should have ordered a US 2.

31 March 2016
Unprompted review
Rated 1 out of 5 stars

Very difficult to communicate

I was not able to just pick up the phone and call because there is no USA contact number.

Via email the customer service was terse. It took me forever to get the paperwork I needed.

21 March 2016
Unprompted review
Muubaa Trading Ltd logo

Reply from Muubaa Trading Ltd

Dear Roberta,

We are unhappy to hear that it took you long to get in touch with us, sadly at the moment we do not have USA contact number. We are sorry for the inconvenience caused.

Best Regards,

Muubaa

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