MuukalOptical Reviews 6,811

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that the glasses are super cute, fit nicely, and often exceed expectations. Many consumers are delighted with their new glasses, highlighting the excellent prices compared to physical stores and the wide selection of frames available. The ordering process is consistently described as straightforward and simple, with many appreciating the quick delivery times. However, some customers also noted issues with specific aspects. A few people were dissatisfied with the quality of certain frames, describing them as flimsy or made of cheap plastic. There were also occasional concerns about the accuracy of progressive lenses, with some experiencing blurriness or incorrect prescriptions. Additionally, a small number of reviewers mentioned problems with delivery, such as items arriving without proper protection or clip-ons having weak magnetic power.

What people talk about most

Product

Customers generally express satisfaction with the product, particularly praising the quality and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are very satisfied with the overall quality... See more

Order

Reviewers mention positive feedback about order. Customers frequently praise the ease and simplicity of the... See more

Price

Clients share positive opinions on price, with many finding the prices very reasonable and excellent,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased two pairs of glasses, same prescription. They are accurate for prescription and "look" on website. I am disappointed the glasses that I expected to be metal wire frames are just plastic an... See more

Rated 4 out of 5 stars

Their glasses are super cute and fit nicely. They are perfect for single vision. The price is extremely excellent, especially compared to physical stores. My progressive lenses are just slightly blur... See more

Rated 5 out of 5 stars

COLORS EXACTLY AS PICTURED, SIZE OF FRAMES ACCURATE-AWESOME PRICE FOR PROGRESSIVES, COMFY FIT, GOOD QUALITY....SO FAR I'M SUPER IMPRESSED AND WILL ORDER FROM YOU AGAIN! I'VE ALREADY REFERRED 2 FRIENDS... See more

Rated 5 out of 5 stars

GREAT SELECTION OF FRAMES HUNDREDS TO CHOOSE FROM. A NICE VARIETY OF LENSES AND COATINGS. OFFER SEVERAL TYPES OF UPGRADES. PRETTY FAST RETURN OF CUSTOMER SERVICE QUESTIONS. AMAZING LOW PRICES. SEA... See more


Company details

  1. Glasses store
  2. Sunglasses shop

Written by the company

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 59% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Great service, great fit. Was worried about delivery. Got it in a timely matter. Going to order more soon.

24 April 2026
Rated 5 out of 5 stars

Why I am a repeat customer:

I did my research when needing glasses again and found that MuukalOptical was again the retailer I wanted to work with.
*Largest choice of frames
*Largest open selections. (I was interested in finding an option for driving.
*Price. I received 4 pair of glasses for less than I the price of one pair at Costco.
*Accuracy. Each pair is exactly as ordered, perfect in prescription.
*I received them in about a week.
I’ll be doing business with this company again!

14 April 2026
Rated 5 out of 5 stars

I like the choices as frames

I like the choices as frames. As someone with high prescription, finding pretty frames for my needs is hard. And the deal on them is amazing. I got 3 pairs under $300. I am verry happy. I have 3 different pretty designs to wear or have for backup. It is scary not having backup with my vision level.

27 April 2026
Rated 1 out of 5 stars

Its lenses are not the right rx!

Its lenses are not the right rx!! They make me feel nauseous when wearing, a total waste of money

27 April 2026
MuukalOptical logo

Reply from MuukalOptical

Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. service@muukal.com or ‪(256) 668-8891 or ‪(571) 210-5658‬ or ‪(513) 666-8835‬)or (513) 666-8826‬ via chat on our website, or on social media with your order number and we would be happy to assist you.

Rated 5 out of 5 stars

Fabulous

Fabulous, really pleased with my glasses and quickly delivered too, have already recommended muukaloptical to work colleagues and friends

27 April 2026
Rated 5 out of 5 stars

I am very happy a cousin of mine told…

I am very happy a cousin of mine told me about your company and I received my first order Saturday they look great on me not to forget the price was fantastic $80, at local Places the prices were between $300 to $500 too much , I will try again this time smaller frame , thanks

27 April 2026
Rated 1 out of 5 stars

The cheapest glasses I ever seen first…

The cheapest glasses I ever seen first week the arm is broken.
The next pair the lens popped out. They refused to replace them with a stronger frame even after I paid them extra to do so I wouldn't recommend this company to anyone they have the cheapest glasses they do not last at all.

20 April 2026
Unprompted review
MuukalOptical logo

Reply from MuukalOptical

Hello, can you tell us the order number? We don't know Ton D
Who is it? Thank you

Rated 5 out of 5 stars

The glasses are great

The glasses are great! Perfect prescription and well made. The price can’t be beat. They came in nice hard cases and had a repair kit and cleaning cloths. I’ll definitely be ordering again.

26 April 2026
Rated 5 out of 5 stars

Blown away by the Quality!!!

I was really skeptical about by glasses online, before I would spend $500+ for glasses here in NYC. But I was in between jobs and had limited money. So I saved $129 got a free eyeglasses prescription and got 3 glasses from Muukal (2 regular glasses and 1 shades). It took about 2 weeks for my glasses to come (1 week to make them, another to travel overseas to their warehouse in Texas then to my house). I put on the glasses and was impressed by the quality of all 3 lenses. I will never buy in store glasses again. Thanks Muukal.

26 April 2026
Rated 1 out of 5 stars

Sorry to say this avoid avoid this company

I loved this company at first I have had many orders, but they are all breaking in some way. My last order two snapped in two weeks Iv contacted the company many times no response at all.
The cream pair arm dropped off, they did send me similar one but plain glass ( I’m blind as a bat ) no good to me I sent msgs re thus no response again.
It’s a shame but the last order final straw. I have pictures of all broken frames there’s 6 but not sure how to upload them.

9 April 2026
Unprompted review
MuukalOptical logo

Reply from MuukalOptical

Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. service@muukal.com or ‪(256) 668-8891 or ‪(571) 210-5658‬ or ‪(513) 666-8835‬)or (513) 666-8826‬ via chat on our website, or on social media with your order number and we would be happy to assist you. (Sorry, we don't know who you are?)

Rated 1 out of 5 stars

Threats by staff

My glasses arrived late and shattered When I tried reaching out for a refund or a replacement I was told I have to change my review if I wanted to get my money back! DO NOT ORDER FROM THIS BUSINESS. they are unprofessional and unreasonable not to mention threatening and completely useless!!

17 April 2026
Rated 2 out of 5 stars

Broken frames

I have purchased several pairs of glasses within this last year and i have to say 3 pairs of the 6 have a frame that has broken. So disappointed!!!

I have no questions!! Glasses should last longer than 7 months. You have remade 1 pair of glasses that broke in the past, the repaired ones are one of the ones that are broken again
.

24 April 2026
Unprompted review
MuukalOptical logo

Reply from MuukalOptical

Sorry, your orders include 2024 and 2025, and the latest ones are from September 2025. This means that all of your orders are over 7 months old. We have remade the damaged ones you mentioned earlier, so are there any further questions?

Rated 5 out of 5 stars

Loved my glasses

Loved my glasses! Prescriptions were correct! They were cute and exactly as expected. They aren't top quality but seemed to be made well. Way better price than at optometrist office. I'll order again.

25 April 2026

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