MVMT Reviews 

1,157
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Wish I could give a zero star rating. Was surfing with the watch on when I started to notice water building up. I contacted them and they told me the watch was broken and not sealed correctly and bas... See more

Rated 2 out of 5 stars

I knew what I was getting but wanted a beater field style watch as travelling in big cities makes my nice watches difficult to wear and stay safe. However 24 hours after wearing the mvmt field... See more

Rated 1 out of 5 stars

I literally came here just to call-out these mfers for disabling TikTok comments because THEY KNOW HOW BAD THEIR QUALITY IS. Like they really thought if people didn't know about their lackluster reput... See more

Rated 5 out of 5 stars

The MVMT support team is by far the best support I have received thus far. In total, I issued two cases over the last two years (glasses of two watches broke), both of which have been fulfilled with e... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Live life your way with style that suits your dynamic lifestyle from work to play to adventures afar. Upgrade your look with affordable style. Join the MVMT.


Contact info

  • Bristol Parkway 6041, 90230, Culver City, United States

  • mvmt.com

1.8

Poor

TrustScore 2 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(1,157)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor resolution service

Ordered a black ceramic watch - it is too tight for my arm and the extra link they supplied is white plastic. Have asked them to send a link that suits and I keep getting emails saying they are looking into solutions. It's been a month

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Harmonic 6 in 1 never worked

Received the Harmonic 6-in-1 portable speaker as a gift. It charges phone but that is it. There is no clock, not speaker, nada—its just a large ugly phone charger.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Love these watches

Love these watches. We purchased these as a wedding favor for our wedding party as well as for us. They all loved them and looked very nice on our wedding day. Would recommend to anyone looking for a nice simple design.

1 November 2024
Unprompted review
Rated 4 out of 5 stars

Pleased.

The Cali Diver is a solid, well made watch. It's comfortable to wear. Looks really cool. The packaging from MVMT was poor but I suspect this is because they still do packaging themselves whereas the watches are made elsewhere since they were bought. Good watch brand with a good back story.

16 August 2024
Unprompted review
Rated 1 out of 5 stars

I liked the looked but quality.is poor

I liked the looked and was given as a Christmas present. 6 months later and it's stopped working. Followed the guidance on the website to stop it for 15 minutes and restart. Nothing. Contacted support on the website. Waiting for a response 2 weeks later

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Do Not Buy - From Someone that Likes the Look

TLDR: Like the look of mvmt but the quality is trash and support does nothing

Bought a bracelet (Profile Men’s Bracelet) and like the look but immediately recognized the clasp was finicky. Raised a case and they said it was a rare defect, but the replacement seemed similar. Wore the replacement a handful of times and lo and behold the clasp was just as terrible and the bracelet fell off and got lost. Many other folks mentioned the same in the product review, yet they continue to sell this defective item. When I reached out they told my “oh well, we can’t do anything for you”.

16 July 2024
Unprompted review
Rated 1 out of 5 stars

MVMT Glasses

A few years ago I came across this site offering a resonable price for a distinguished looking pair of glasses. So i purchased just the frames. After the first pair, i was happy with my purchase. Got Costco to put the prescription lenses in them. After a year the first pair snapped at the bridge between the lenses. I dropped those ones accidentally and they sent me a replacement. Then the other 2 pairs were broken in the exact same spot by cleaning the lenses. They just snapped at the bridge. Ive never owned a pair of glasses that snapped as i was cleaning the lenses. Never! They denied me any sort of replacement. People, you get what you pay for. They are relatively inexpensive frames AND the quality is LOW! Dont buy from this company. You get frames, pay to put script lenses in them and a year or 2 later they snap. Ive owed many pair of glasses of obviously higher quality and they are ALL still in one piece. Again! DONT BUY FROM THIS COMPANY. Low Quality and too much of a hassle. There are other online stores out there that have better quality glasses for about the same price.

11 May 2024
Unprompted review
Rated 1 out of 5 stars

MVMT/Amazon pay scam

MVMT in conjunction with Amazon pay is a scam operation...I've bought watches with them in the past... They give you 15 minutes to cancel an order, but don't send the order confirmation for 20 minutes and deny the cancellation when you call 5 minutes BEFORE your order is confirmed... I am leaving the country in 4 days for 1 month and Amazon did not give me an overnight delivery option and I informed them that the product will be stolen... This is NOT the only review I will be writing

19 March 2024
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would, received a watch and the colour of the actual product is very different to what is shown on the website, asked to swap for a different colour and told no.

8 March 2024
Unprompted review
Rated 1 out of 5 stars

Broke a link setting it on my counter

Broke a link setting it on my counter, ceramic chrono, when I got to talk to a representative, they are having me buy a new link for the watch. No warranty? Shows the quality of their watches. Won’t be buying from them again.

3 March 2024
Unprompted review
Rated 5 out of 5 stars

Top Notch Customer Service

This company's customer service is the best. They have great watch designs to start, but the customer service is the best I've ever seen.

They took care of me when I needed additional links as well as when I was missing an item. Everything was handled extremely fast and courteous. They're definitely the standard when it comes to Customer Service. Rowena and AN.. Thank you!

24 February 2024
Unprompted review
Rated 5 out of 5 stars

Do not purchase an MVMT watch ever

Do not purchase an MVMT watch ever! I own (4) and the batteries ran out. After bringing the watches to 3 jewelers they could not open (2). Contacting MVMT support they informed me that they could not provide any support. Other watch companies stand behind their watches and offer support. Very disappointed!!!

1 February 2024
Unprompted review
Rated 1 out of 5 stars

I have ordered from MVMT over the last…

I have ordered from MVMT over the last 3-4 years, I LOVE their product. HOWEVER, I ordered my own Christmas present for myself this year, resulting in almost $500 in bracelets, watches and necklace. I didn't receive it for over a month, so I tracked it, and the order shows "returned to sender, package damaged " 1 week after my order was placed. I contacted MVMT and they told me to try and contact the carrier and "go pick it up" - this was impossible, I live in Texas and it showed "returned" in another state. They did nothing. A week later contacted the chat customer service named LAURA....She said she'd get with the management and try to have the order re-shipped to me right away and would get back to me in about 24 hours. SHE NEVER got back to me, so 5 days later I reached out to chat again, and got someone named SEAN, and all he did is deflect any correspondence bac k to LAURA. Laura was at lunch......................so she just responded with this "The best thing we can advise from here is you may proceed in placing a new order instead in our website and avail our free next day air shipping option at checkout.

Here's our current offer:
Free Overnight Shipping with purchase of $150+. US ONLY. Offer valid 12/20/23 at 11 am PST and ends 12/22/23 at 10:59 am PST."

So basically - Please re-order TODAY or our TERRIBLE offer ends and you still get nothing but screwed.

GOOD PRODUCT - But TERRIBLE customer service if you ever have a problem. And I believe my product has been stolen in transit.

20 December 2023
Unprompted review
Rated 1 out of 5 stars

Horrible attempted purchase

Horrible attempted purchase, which may be a blessing. Tried five times to buy a watch with two different credit cards, was rejected every time for no reason. If you can’t have your website work, you’re not worth my business.

6 December 2023
Unprompted review
Rated 1 out of 5 stars

Bad experience dont buy

Didn't accpet my address for a pre order got customer service to update it. Then it didnt add my items that come free for the item. So asked them to check to then wait 3 weeks no watch. Contacted them advised not to worry and will come soon. 3 days passed the due date and now website saying 5 days later. Then to get a email my order had been cancelled. This was a pre order for a limited edition. I emailed them 2 times in a week and still dont know why it got cancelled just keep telling me its being looked into. Joke of a company. Glad i am not getting it now. Avoid

20 November 2023
Unprompted review
Rated 1 out of 5 stars

If it was possible I would give 0…

If it was possible I would give 0 stars. The leather strap from the original watch broke in less than a year. The replacement strap I purchased broke within a year. The strap was under warranty on their site but warranty doesnt cover normal wear and tear of the strap (makes sense right?). Ordered a metal strap after spending the day discussing with customer support due to MVMT's website issues, stock issues and issues with anything business related. Strap is not compatible with watch despite confirmation by customer support. Back it goes. Unprofessional, greedy, poor quality company that does not empower their employees to actually help you in any way. You'd be better off buying literally any other watch.

2 November 2023
Unprompted review

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