MXroute Reviews 199

If you want a no-nonsense email service with great support, excellent prices, and zero tolerance for SPAM, look no further than MXroute. They have a quality service.

MXroute has been flawless for me. Reliable delivery, clean IP reputation, and clear docs. It focuses on what matters and does it well. Excellent value. Highly recommended.

No nonsense, professional, hands-on service. They do not suffer fools, or spammers, but when the brown stuff hits the fan they are wading in with a net rapidly scooping out stuff for your and the other customers' benefit.

Long-term customer.

I've been with Mxroute now for 3 years, Jarland is very quick with support and if a domain needs to be whitelisted. Jarland cares about the users and is helpful

MXRoute is a no-bullshit service, which works overtime to ensure your LEGITIMATE emails arrive to the inboxes of your customers and colleagues. Anyone with a negative experience with MXRoute is someone who didn’t deserve access to MXRoute’s excellent customer service. MXRoute has zero tolerance for sending bullshit such as spammers, cold emails, and phishing, and as a legitimate customer, you will thank them for it.

Email Service Review
Uptime & Technical Performance
The service maintains approximately 99.9% uptime, which I consistently monitor through server logs.
Major Issues with Email Blocking
Frequent legitimate email blocking: The admins regularly block legitimate emails both incoming and outgoing, including messages from:

Banks
Major companies
Important business contacts

When you discover these blocks, the support team is unprofessional and makes you feel like an idiot, even though they were the ones who arbitrarily decided to ban or block important communications.
Poor Customer Support
This isn't a one-time occurrence - it happens constantly. The support staff is:

Rude and unprofessional
Poor at reading comprehension
Quick to tell customers to "f*** off" instead of admitting system issues

I plan to return after moving services to post the actual support logs as evidence.
Account Deletion Without Warning
Reading other reviews confirms they will delete your account without warning. If you don't believe this, join their Discord - you won't have to search far to see ongoing issues.
Overly Aggressive Spam Filtering
Their spam filters are extremely aggressive, blocking legitimate emails including:

Doctor appointment confirmations
Bank communications
Important business correspondence

This has cost me thousands of dollars, and I suspect the true impact is much worse since their policy seems to be "delete first, hope for the best, and hope customers don't notice."
Financial Impact & Warning
The blocked emails have caused significant financial damage. I don't even know the full extent because legitimate emails are being deleted without notification.
Warning: If your email matters for business or important communications, stay away from this service.
Personal Use Consideration
This service might work for personal email, but be aware of the aggressive spam filtering that blocks legitimate messages.
Final Note
I'm reluctant to post this review because it may hurt me personally and financially, but I feel obligated to warn potential customers.
To the admin: Do not remove my account or delete my emails. We have not violated any Terms of Service.

Exceptional value. And a healthy hatred of spammers so if you are tying to do something shady, stick to google, you will not last long here.
Jarland might have saved Dills dog, but he saved me my 15 years of email accounts, as well as offering a great solution for my friends businesses.
It is so unusual for a business to not rip you off or nickel and dime you. Through the control panel you can also import from your old email servers so switching to MXroute can happen real-time with zero downtime and zero data loss. The golden standard.
And I love the honest and human status updates. Easiest decision I ever made.

I took time to read all the 1* reviews. All had to do with account terminations due to violations of mxroute TOS. The TOS are very clear AND very strict. I understand this. Web reputation is very important, and mxrouting.net, the email server I am assigned to, has a "Favorable" web reputation per Talos Intelligence. What this means is that emails sent via this domain will likely NOT appear on any block lists. this means increased email delivery. Banning and/or eliminating spammers helps maintain this reputation. Please visit the Talos Intelligence Reputation Center website and input your domain mail server and see for yourself. Then, you will understand the crankiness of the 1* reviews and appreciate that mxroute works to ensure your legitimate emails get through.

I have been using this service for six years and am a satisfied customer. I have multiple domains and multiple email accounts for each domain. There is currently no alternative that can provide this at the same price point. The service is reliable albeit a bit slow at times. As support is limited, you do need to be comfortable with using the online documents and forums, which I am.

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For all customers who want to try Mxroute because it is cheap, please be cautious. Once you make a payment, they will not provide a refund, no matter what your reason is.
Please carefully review the refund policy before purchasing.
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I subscribed to mxroute's DA Small service three years ago.
On July 15, 2025, I discovered that I was unable to receive or send emails. I found that my credit card had expired, causing mxroute's automatic payment to fail on July 12, 2025.

So on July 15, I subscribed to the BF2024 Medium/$30.00 USD service. Everything was fine at first.

However, on July 18, mxroute initiated an automatic charge using my new credit card.

As a result, my account now has two mxroute subscriptions.

Since I only use Mxroute for one domain's email and rarely use it throughout the year, I clearly do not need two subscriptions.

On July 18, I created a ticket and requested Mxroute to cancel the old subscription and issue a refund.
However, Mxroute refused.

Now I can only file a dispute and seek assistance from the credit card company.

We were loyal MXroute customers for over 6 years, using their service for legitimate B2B email communications for our business and our clients. Unfortunately, due to a mistake by a single EMPLOYEE who sent unsolicited emails to a lead database, MXroute instantly terminated our entire account — affecting multiple domains and mailboxes — without prior notice or a chance to correct the issue.

While I completely understand their need to protect their infrastructure from spam, shutting down a long-standing customer with no prior history of abuse, and refusing to even grant access to our data or offer an export of our mailboxes, is deeply unprofessional and disproportionate.

This one mistake by a staff member should not have led to a total business shutdown, with no way to recover critical business and client emails built over years. It is an extremely rigid policy, and they showed no willingness to consider the context or help recover our data.

If you are a business relying on MXroute for critical communication, please be aware that one rogue employee — or even a simple error — can cost you access to all your data, with no support or flexibility from MXroute. They do not appear to have a fair or balanced procedure to protect loyal customers.

What is worse, their support confirmed that all data is deleted immediately at the time of termination — without any investigation, no chance to recover years of legitimate business email, and no way to export critical data.

We are extremely disappointed and would advise other companies to think twice before entrusting essential business email to a provider that can instantly lock you out of your own history without recourse.

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EDIT 1

I fully agree with MXroute’s policy of protecting their platform from spam — and I’ve taken full responsibility from day one for the actions of my employee.

But if you believe a rogue employee can’t exist in a business, you don’t understand how businesses work. We had 6 years of clean, legitimate use — wiped instantly, with no chance to recover data that impacts not just us, but our clients.

One of your own agents told me:

“All data is deleted at the time of termination, so there is no bringing back the account.”

So yes — you destroy data first, then investigate later. That’s not professionalism.

And while I contacted support multiple times through your ticket system without a reply, posting here got a response within an hour. That speaks for itself.

EDIT 2 ///

Most unprofessional service I have ever received.. Getting an F you directly from the owner.

I have been using MXroute since the middle of last year. It has been a wonderful experience. I own a few domains and able to offer an email for friends and family if they want one without being charged per account, i just have to divide the storage. They also have a couple webmail services. Their in-house Roundcube then if you want a more feature rich option they have Crossbox whom themselves are working on an overhaul with new features etc. You can also use whatever email client you want Thunderbird, Microsoft Outlook, Gmail app for mobile, the list goes on.

Yes MXroute has a strict 0 tolerance policy on spammers. No one wants spam in their mailbox and are going to report it, which in turn hurts all of their other users like myself as the reputation of that ip has been damaged. Which in turn means now my emails have increased odds of ending up in a spam folder. All these 1 star reviews are spammers who are butthurt they got caught. Some of them are hilarious.

I use mxroute and it’s a fantastic basic email service, it’s no frills, gets the job done and the owner is proactive to ensure the reputation of his IP addresses remain in positive frame. Any time I’ve needed to reach out to support they have been fast, welcoming and direct.

Not for noobs, and it's the best provider I found around.

The best PRO of MXroute is that you pay for the space, not for the accounts, this is great for small companies, website emails that changes often owners (like companies with an high turnover) and specially for website emails that are barely used.

I even appreciate their care to ban immediately spammers, this is a great PRO.

I needed to deal sometimes with the support, and it was great, obviously they expect that you ARE NOT A NOOB. Because if you are, they'll correctly tell you to better read their docs.

Have you ever stayed at a boutique hotel? The kind of place where it’s clear that someone isn’t just running a hospitality business, but has actually worked in the industry, understands the typical frustrations, and has taken thoughtful steps to solve them? A place where “hospitality” feels like more than just a word?

That’s exactly how I would describe my experience with MXRoute. Over the past year, they’ve provided reliable mail servers for multiple domains, helped configure DNS settings for proper email deliverability, and consistently delivered support that feels like I’m talking to one of my trusted coworkers.

I’ve built and maintained mail servers before, but I no longer have the time to manage them in a way that ensures reliability and happy users. After doing some research, I came across MXRoute and decided to give them a try. A year later, I’ve become a raving fan and recommended them to several others (at least one of which has become a longer term customer).

I’ve subscribed to their subreddit and watched support requests handled in real time—quickly, clearly, and with respect. I’ve also seen them enforce their policies that protect the service from abuse, which gives me confidence that my email reliability won’t be compromised by someone else’s misuse.

Thanks @MXRoute

Used MXroute for several years now, it’s perfect for anyone wanting reliable, flexible email services for a single or multiple domains. Great documentation and support, highly recommended.

I'm normally not into writing reviews, but I have the feeling it can actually make a difference here, so why not tell the facts. If you just somewhat know what you want and are doing, MXRoute is great. Many helpful and informative community places like the subreddit or Discord; support is honest & straightforward. I can't complain at all; keep going.

Paid for a lifetime account, only to have it cancelled a few months later without refund. I didn’t send any spam or harm their platform in any way.

The owner was rude and condescending (“If you actually read what you wrote you'd see that this makes absolutely zero sense”) and refused to admit he was wrong. Instead of handling things professionally, he chose to shut down my account and keep the money.

Grow up, take responsibility, and treat paying customers with respect. This is not how a serious service should operate.

Great service at a great price! I've been using MXRoute for over a year.
If you understand some basics and can read instructions, setup is clearly documented and pretty easy to setup.
They take spam filtering very seriously and are constantly in tune with server / services status. MXroute offers some bells and whistles similar to other services, but I always prefer function to form. What you get is a very solid email platform.

No-one ever get's 5 stars from me, never ever. MXRoute is VERY MUCH a 4 star email service.

Lmao, all low star reviews are from marketers/spammers that keep getting banned. Please go away!