Everything great from ordering to delivery , chair as described , easy to assemble, very comfortable for my 87 year old mother and fab height for her only being 5 ft 2.5 inches her feet are able to to... See more
Company replied
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Review summary
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Reviews shaping this summary
Beautiful furniture with a wide selection. Ordered dining set in walnut with six chairs. Really elegant and stylish. The set looks beautifull. I am delighted with the choice, style and so well mad... See more
Company replied
We purchased eight Margonia Dining Chairs in Ink Blue, along with two matching bar stools, approximately five years ago. After five years of daily use, the chairs remain in excellent condition and a... See more
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Brilliant customer service! Ordered some dining chairs, changed my mind 2 days before delivery was scheduled, called to change order to different chairs, couldn't be more helpful. Refund in bank fo... See more
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Company details
- #213 of 395 best companies in Home Furniture Shop
Written by the company
We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.
Contact info
1 Mark Street, Sandiacre, NG10 5AD, Nottingham, United Kingdom
- 0800 092 1636
- CustomerService@my-furniture.co.uk
- my-furniture.com
4.6
Excellent
13k reviews
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Reply from My Furniture UK
Thank you for your review. We're delighted you love your chairs and were pleased with our communication. We'd love to know what we could do even better to earn your 5 stars next time!
Very good value for money & super quick…
Very good value for money & super quick delivery
29 June 2026
Reply from My Furniture UK
Thank you for your review. We're delighted you were pleased with the value for money and quick delivery. We appreciate your support!
Have purchased many items over last 10…
Have purchased many items over last 10 years. Not sure what has happened internally but now absolutely awful to deal with, such a shame!
I wouldn’t expect ‘wear and tear’ to a made to measure product 5 months after purchase. Part of the frame is protruding through the fabric.
9 July 2026
Unprompted review
Reply from My Furniture UK
We are sorry that you feel this way. Whilst we respect every customer's right to leave a review, we do not agree with the characterisation of our service and would like to clarify the facts.
The events are not as described. We arranged a complimentary collection under the manufacturer's warranty and, following a full inspection, no manufacturing fault was found—only normal wear consistent with use. As clearly explained beforehand and set out in our website terms, where no manufacturing defect is identified, the return carriage is chargeable. These are our published warranty terms and are applied consistently to all customers, as is standard retail practice.
Whilst we appreciate that you are disappointed with the outcome, we followed the agreed warranty procedure throughout.
Great job, lovely piece of furnitur
The item arrived in good condition, delivered by people who cared, they rang before they arrived and were very helpful. The item itself was perfect as I had expected, my only fear was with an item containing glass it could have been a disaster, all great however .great jobvery happy.
29 June 2026
Reply from My Furniture UK
Thank you for your wonderful review. We're delighted your furniture arrived safely and that our delivery team were helpful and kept you informed. It's great to hear you're so pleased with your purchase. Enjoy!
I have been ordering sence a long time…
I have been ordering sence a long time and L am very happy
3 June 2026
Reply from My Furniture UK
Thank you for your continued support. We're delighted to hear you've been a happy customer for such a long time, and we truly appreciate your loyalty!
So pleased, as shown on website
Product was as shown in website, great communication and quick delivery. Thank you!
24 June 2026
Reply from My Furniture UK
Thank you for your review. We're delighted your product was as expected and that you were pleased with the communication and quick delivery. We appreciate your support!
Reply from My Furniture UK
Thank you for your lovely review. We're delighted to hear you love your furniture. We truly appreciate your support and hope to welcome you back again soon.
Reply from My Furniture UK
Thank you for your review. We're delighted to hear your order arrived in excellent condition and that you're pleased with the quality. We hope you enjoy your purchase!
This is the first time I have used this…
This is the first time I have used this company, very happy with the 2 mirrored shelf. Good quality and easy to put up.
26 March 2026
Reply from My Furniture UK
Thank you for your lovely review. We're delighted to hear you're happy with your mirrored shelves and found them easy to assemble. We hope to welcome you back again soon!
I am very happy with my new sofa
I am very happy with my new sofa. The quality is excellent; it is very comfortable. The delivery was smooth. Overall, it was a great shopping experience, thanks.
4 April 2026
Unprompted review
Reply from My Furniture UK
Thank you for your wonderful review. We're delighted to hear you're happy with your new sofa and that you were pleased with its quality, comfort, and the smooth delivery.
Excellent service again thank you so…
Excellent service again thank you so much. Great quality as before. Would recommend highly
10 June 2026
Reply from My Furniture UK
Thank you for your wonderful review. We're delighted to hear you received excellent service once again and that you're pleased with the quality of your purchase. We truly appreciate your recommendation and continued support.
BART from their customer service team…
BART from their customer service team is probably the rudest customer service executive I have come across. I placed an order on 3 May and it wasn’t delivered for about a month and a half. I was
the promised delivery in writing on three separate days and all three days no delivery was made. I was then offered £50 for my inconvenience by a different customer agent in writing, which I accepted. I then called to confirm the delivery date. I was connected to BART who said they could not offer the £50, didn’t offer any apology for the three missed delivery date and was overall extremely unfriendly. I was going to buy lot of furniture from this store as they have nice furniture, but speaking to Bart ruined my experience and I will not be ordering from here.
16 June 2026
Unprompted review
Reply from My Furniture UK
We are sorry to read your review. Your comments are being investigated internally so that we can establish exactly what happened. We have already reached out to you by phone and email and remain keen to resolve this matter.
Ordered the Huxley oatmeal chairs and…
Ordered the Huxley oatmeal chairs and the quality of them are just wot they say absolute in love wae them 😂 just sets of my dining table
14 June 2026
Reply from My Furniture UK
Thank you for your wonderful review. We're delighted to hear you love your Huxley Oatmeal chairs and that they're the perfect finishing touch for your dining table. We hope you enjoy them for many years to come!
They are very horrible people I sent…
They are very horrible people I sent back an item in the same package as they sent it (only that it was built up, which still was neatly packaged) back and they claimed it was damaged upon arrival and never refunded my money. When they sent the evidence for a very heavy item, the heater cover was smashed into pieces and I lost £199, I would have bought like 8 from them as I started with the one to be sure of the measurement, and quality before I commit. Their measurements are rubbish. Furniture123 sells nicer and better heater covers, better customer service and have very fast delivery
25 October 2025
Reply from My Furniture UK
We are sorry that you remain dissatisfied; however, it is important to clarify the circumstances of this return.
The radiator cover was returned completely damaged after being sent without its original packaging components, or any adequate protective packaging. As the item is made of glass, appropriate packaging is essential to prevent damage in transit. We provided photographic evidence showing the condition in which it arrived.
As the item was returned damaged and was no longer in a resaleable condition, we were unable to issue a refund in accordance with our Returns Policy.
We believe this review does not accurately reflect the facts or the actions taken by our team, who thoroughly inspected the return, provided photographic evidence, and explained the reason for our decision.
Incorrect measurements on the site
Incorrect measurements on the site. Polite response for returning but stool has not yet been collected.
13 June 2026
Reply from My Furniture UK
Thank you for your review. We're delighted you received excellent service and appreciate your support.
Delivered in good condition ,much…
Delivered in good condition ,much earlier than predicted .Very good communication.
Thank you
4 June 2026
Reply from My Furniture UK
Thank you for your review. We're delighted to hear your order arrived in perfect condition and earlier than expected. It's also great to know you were pleased with our communication throughout. Enjoy your purchase!
Unique design of the table the offers &…
Unique design of the table the offers & delivery was prompt everything was hassle free
4 June 2026
Reply from My Furniture UK
Thank you for your review. We're delighted to hear you love the unique design of your table and that the ordering, delivery, and overall experience were hassle-free. Enjoy your new furniture!
Poor after Care and quality
We had purchased 9 Terino dining room chairs and 5 of them the front leg have broken. We have tried to get replacements but hitting brick wall with this company . The after service is very poor.
12 June 2026
Unprompted review
Reply from My Furniture UK
We are sorry to read your review. On 27 February at 14:09, we replied to your enquiry and offered to replace the damaged chair legs.
If you did not see our email, it is possible that it was filtered into your junk or spam folder. Our customer service team can also be reached via the telephone number provided in your order details and on our website.
We remain happy to assist and arrange the replacement parts offered.
Reply from My Furniture UK
Thank you for your feedback. We're delighted to hear that you love the look of your purchase. Comfort is very much a matter of personal preference, but we appreciate your comments and thank you for taking the time to share your experience.
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