MY Protein Reviews 

Unfortunately did not read these comments prior ordering from this company.
Order did not arrive, ask me to fill in forms multiple times and then asking me if I want replacement or refun. When I respond with refund they tell me they cannot do it and I have to fill in a form ?
AVOID

I placed an expensive order for next day delivery and it never turned up. The company are not contactable by phone or livechat. Avoid avoid avoid.

This company has twice sent packages to my address addressed to a person who does not live here. After considerable conversation with them on their facebook page (email never got a reply) they say they cannot do anything about this identity theft. I gave them the order number, my address and teh name of the person on the package. I do not have an account with them.

Both packages have been returned via Parcelforce.

I am very concerned about this and am posting so that if anyone else is experiencing this they can see they are not the only person.

I am now going to the police.

Took my money and no order made. Had to then make an appeal to them and finally got my order after sending evidence by then part of it was missing. Customer service were awful and kept swapping from person to person asking for the same information.

I’ve used MP a few times as get sucked in by the deals. I’ve seen on a couple of products that the nutritional info differs on there site. Such as saying whey isolate has fewer carbs, but then look at the nutritional info and has more than normal protein! Prob is customer service can never answer questions and says will email an answer but never do. I asked why diet protein has more cals than normal protein but again no answer. So can’t trust them and what’s actually being put in the products.

Easy buy and pay with delivery in less than 2 days, I do think they overprice to make sure any discount would be circa the normal price but my protein powder is great

i ordered zinc & magnesium from my protein on may 31st order no 489532925 i paid £3.99 delivery charge 12 days have passed no product has been delivered to the address , i cant get in touch with evri , can someone explain the delay its costing me more and more everytime i have to try and get in contact

Absolutely disgusting Customer Service. They keep passing me from one person to another. In my personal opinion those persons do not actually exists, I believe they use false names. They don't read previous messages. They keep avoiding direct answers. Avoid MyProtein at all cost people. They are a bunch of unprofessional rude people. I will be leaving a negative feedback on all social platforms. My experience with MyProtein is that of a great disappointment and disgust.

Scam fake offers

Use offers to rank in SEO but the offers are as fake as Jordans tits

As an example 1p whey code "goes live" at 10am no notification no code got the code texted from someone else who actually got it 10:00 code invalid not a real code and then at 10:01 the code is expired 🤔🤔

I ordered whey protein on the 1st of April, as of the 11th of May, and after 10 emails I didn't receive anything. They have a Serbian version of their webpage, but their call center is in Great Britain, so how exactly I'm I supposed to call them? Also, their customer service is god awful, and live chat never works. Also, their prices are insanely high. 0/10 Don't do business with them.

I made a number of attempts to place an order online in order to replenish my stock(s)
However, the relevant discount could not be applied (40%) via my line of work….
A huge saving to be had!!
In light of this, I made contact with MyProtein, explained the situation and advised MyProtein of the fault.
I was advised that I need to make contact with the relevant body to make them aware of the discount code error.
NO MyProtein I am the Customer and there is an issue with YOUR SYSTEMS…..do you want my businesses or not?!
I refused and stated that I would not do that and that MyProtein was required to look into the matter.
I was advised that the matter had been logged with customer services who would get back to me in 24hours once they had looked into the matter.
MyProtein did not get back to me after 72 hours so I made further contact in order to follow up the matter.
I was advised that I needed to wait seven days for the relevant update.
MyProtein believe that they are the one and only Sports Nutrition organisation in the UK and appear adopt an ayre of arrogance to that affect.
Well guess what MyProtein, ‘YOUR NOT’!!! I will take my business elsewhere.
I raised the matter with MyProtein after a week as MyProtein had still failed to get back to me.
I was told to ‘rest assured’ that the matter would be resolved immediately.
I requested that a Supervisor make contact with me as soon as possible with regards to the circumstances and the poor customer service experienced.
I am still waiting for that same contact over to two weeks later!!!
I am disgusted at the situation, the arrogance, down and outright lies provided by numerous members of staff and not to mention to diabolical customer service.
MyProtein have lost my custom.
Be mindful!!

I ordered 4 items for about $160, and they charged me for 2x of each item instead of 1 totaling just over $300. Emailed to try cancel the items i didn't order. Just told to return them once they arrive with no compensation for charging me or paying for the return. won't buy here again.

Terrible Company. Complained to CEO, no response. Tried to complain by phone, no answer. Tried to complain by email, also no response. Paid for an order, nothing has turned up 3 months later. They have stolen my money!

A beyond awful CS team that doesn't read previous messages. Ask you to send the same information repeatedly. 1 star review on Trustpilot is atrocious. I cancelled my order after days of back and forth and will go to Gymshark or another gym clothing provider. I didn't realise CS teams like this still existed! You're meant to help people, not hinder them. Oh and they still use Evri lol

More than once I have been charged and sent items for a subscription service that I cancelled months ago. Due to errors in their system they do not process the cancellation and their terrible customer service team refuse to do anything about it. Just get your protein from somewhere else, you're paying for an overpriced name brand who don't care about their customers.

Products are great and very good value for money but they insist on using Evri (used to be Hermes) to deliver and literally every time I order something they mess me around. Hence the one star review.

I ordered items during a sale, got a really good deal, only to then get an email claiming they've recieved the items back at the warehouse and are processing a refund, I went to the support centre to say I never recieved anything and never requested any refund as I want the products, the message was totally ignored and an automated reply sent back saying the refund is being processed. After messaging again, I was told the refund is being processed and if I want the products, just to order them again. Conveniently for them they're now back to full price. It's clear they wern't willing to honour the prices they sold the items at. Appalling.

I emailed them about how unappetising their protein breakfast wraps are and did not even get an acknowledgement. I bought 3 for £10 from iceland and they were thrown in the bin as not only did the insides look horrible they did not taste very nice

Ordered items at the start of January, delivery was quick but I was sent somebody else’s order so I was given instructions on how to send items back.
I emailed again on 16/1/23 asking where my items were as they were sending replacements out to me, was told my parcel hadn’t showed up at the depo. Checked my tracking and they’ve had it since the 11th.

I have still not received an order that was placed last week and supposedly a “next day delivery.” They had apparently switched delivery companies from EVRI to Royal Mail, without bothering to inform their customers or participating parcel shops, in this case my local
Coop. So I received a notification that this order was “successfully delivered” at this parcel shop by Royal Mail, however staff there were very rude and abusive and told me they do not, and never will deal with, Royal Mail deliveries. I explained this to MyProtein using their contact form, further reiterating that I have NOT received this item, despite RM’s claim that it was “successfully delivered” because staff at this store refuse to cooperate or even listen to my explanation. Unfortunately, MyProtein has turned into a purely money grabbing company and only use chatbots, so I keep getting the same message over and over again to my original query because no human is bothering to read customer complaints and queries. This is NOT the first time MP has messed up my order and they have never fairly compensated me for their shambolic order processing and non existent customer service. They are just happy to take your money and disappear- a scammy company that should be avoided at all costs!