my.rio.bdm.vic.gov.au Reviews 

Extremely frustrating experience from all around . Submitted the required documents on website and getting confirmation email and after 14 days they saying they haven’t got any documents. Called to office and got even more headaches while trying to understand the accent from the other end .

Horrific website. Trying to apply for my marriage certificate. Kept timing out before I could verify my ID. Then advised due to error I was required to complete a new application. I did so. Same issues. Now have 2 draft applications. When I go into them to try and proceed it advises an error occurred and I need to do another application.
I gave up.
AWFUL AWFUL Website. RIDICULOUS!!!!
I have previously applied for certificates without issue.
It seems to be an issue with verifying ID using your mobile phone.
FRUSTRATING!!
I am left feeling very angry.
I have previously tried to call them. 2.5 hours on hold. And they advised they were unable to find my Victorian marriage certificate!!!!
I live 2.5 hours away from the BDM office. The site says online is the easiest way to apply. NOT ANT MORE!!!

I need to get a legal marriage certificate, to finish getting my passport for the first time. The process online, with only my mobile phone is time consuming, and not very useful when it comes to needing a human to speak to about issues that change each time I have to re try I'm in need of my marriage certificate, and when I get all my I'd verified each time, the last page says I need a Marriage Certificate or a change of name. How can I have a marriage certificate with me, when I need one, due to loss of the original.? My fiance in London UK wants me over there, asap..in the next 3 months or less. Wedding plans to do there. I'm missing my future husband.

I was impressed Julian and Jackson at Birth Deaths and Marriage as they helped me a lot about Certificates and I thought professional and friendliness was incredible. They explain everything to you beautifully too.
Both of go out of way to help to you.

Well, dont ever make the mistake of ordering in their system the same document twice, which i mistakenly did, as there are NO REFUNDS. Just wasted my money.

Dealing with BDM Victoria over the phone and online has been an absolute nightmare. The staff are friendly on the phone but what is the point of the answer is sorry we can’t help you. They close the BDM centre and we have to call and wait to be answered. I waited just over 6 hours , it literally could of been a full time job. I opted for the call back and was called the next day and if you miss it they won’t try a second time. I called at 8am on the dot and I was 109 in the queue like really. It’s so bad and all I wanted to register a newborn and get a birth certificate for my newborn due to a family emergency. I understand there is a process but it beyond the joke. Centrelink has shorter wait times. My suggestion open up the centre again. We can apply online but if you need to pick one due to an emergency at least there is an option.

Horrible experience.
Robots, incompetent slackers working there.
They Do not care about how they treat people.
Their working hours too short 8am -2pm.
They do not have a reliable digital system.
Wait times are 3 hours plus.

They honestly get abused all day long and all they do is apologize and nothing gets done to change anything. Their work culture is absolutely deplorable.

Rectification of a birth certificate has been dragging on for more than 4 months now and I still have not received the correct birth certificate for my daughter

It’s ridiculous 3 hours I have to wait on the phone at the for reset my password

I did apply for changing my name on August 2022. The maximum timeframe for processing such an application was 9 weeks as stated on their website, 10 weeks later nothing happened so I did write to them as feedback. They didn't reply to me, they just changed the processing time to 11 weeks. Again, nothing happened after 15 weeks of waiting. I called them on 28/11/2022, and I've been told they didn't look at my application yet. So, I did write a formal complain, and then get my aplication proccessed and comleted after 16 weeks of waiting :(

I never experienced such a bad experience, don't think some monitoring/following up such service.

I’m trying to find records of my family history not sure if they provide info for NZ residents but the only option was for Sailers Records so info that I was looking for wasn’t there!!!