Trip.com Reviews 20

Very bad company don't book with this travel agent they didn't give my refund back very bad service and laying

I had booked a flight through them well in advance. Two weeks before my departure, I received a message stating that my flight had been cancelled and that I should request a refund, as rebooking was not possible. To my surprise, the flight still appeared as active on both airlines’ websites and apps. Later, I checked FlightAware, and the flight was still operating normally.

I contacted MyTrip dozens of times to confirm, but was consistently assured that my flight had been cancelled, that the airlines would update the status soon, and that my only option was to request a refund—which I eventually did. Yet, up until the supposed day of my trip, the flight remained confirmed on the airlines’ websites and FlightAware, and I continued to receive emails about my return flight.

I cannot help but suspect that MyTrip cancelled my ticket themselves in order to resell it at a higher price, taking advantage of high demand and rising oil prices. Adding to this, their customer service was appalling: they denied me any explanation or proof of cancellation from the airlines, refused to provide even a tracking number for my refund, and hid behind a forced, overly sympathetic tone with prearranged responses. All of this makes it impossible not to conclude that this is a shady business.

Every time I make hotel reservations through booking.com or expedia.ca, I always choose the free cancellation option, which is more expensive (room + cancellation fee). Then if I decide to cancel the reservation before the deadline, I receive the full refund, including the cancellation fee.
On trip.com, however, after cancelling our flights and hotels within hours of purchasing, trip.com only provided me a partial refund, by keeping the cancellation fees ($142.20). I have been robbed. What a shame!

Con company, even though flight confirmed refund and it was conveyed fully but still kept all the cancellations charges and no refund as issued, in fact as advised to liaise with airline directly when booking was made with trip.com
Will never recommend and avoid your best

Trip.com booking system is bad, app picked a wrong location and ended up not getting a reserved car at the same time lost $792 deposit, and of course Customer Service don't care, we won't be using Trip.com anymore.

I am writing to formally express my profound dissatisfaction with the customer service I received. I initially booked my ticket four days ago; however, the airline subsequently modified my itinerary. In response, the airline proposed an alternative routing, which I was compelled to accept in order to maintain continuity with my remaining travel segments.

When I contacted customer service, I was advised—without any meaningful attempt to assist—that it would be preferable to cancel my ticket altogether, rather than being offered viable alternative solutions. Furthermore, upon inquiring about refund eligibility, I was informed that I might not receive a full refund for segments unaffected by the airline’s cancellation, despite the fact that these changes were entirely beyond my control.

Due to the lack of adequate support, I independently contacted the airline and was informed that the alternative itinerary previously suggested was not even available on the specified date. Consequently, I had to liaise directly with the airline’s customer service department to arrange a revised departure date for the first segment of my journey. Although this modification was approved, I was subsequently advised that confirmation would be transmitted to the booking agency, which would then be responsible for updating my ticket.

Regrettably, I am still awaiting this update. My repeated attempts to obtain assistance have been unsuccessful, as calls remain unanswered and no progress has been communicated regarding my booking.

I have taken the time to document this experience in detail to highlight the serious deficiencies in service and to caution others against encountering similar difficulties. I strongly advise prospective customers to consider alternative providers.

They cancelled my trip and I can't get a refund. The message centre is hopeless and leaves you hanging then at a random point in the next few hours closes your case and you start again.
I am now doing a charge back from my credit card.

I paid for a discounted senior railcard on Trip.com . This required activation in the Trip.com app which I couldn’t do. So I tried to get customer service to arrange to refund my Apple Pay. The only service in customer service is a chatbot or an American phone number. No email address or UK phone number. My failed card activation should have allowed a refund according to the chatbot, but there is no way to follow that through with this. Scumbag company. If you want help, forget it. If this happens with a simple transaction, imagine needing help with a flight booking ! Don’t use this company.

Very frustrating process to get to completion. Unnecessary glitches and price increases whilst processing order. Crafty and unreliable pricing displays. What should have taken 10-15 minutes took more than 1.5 hours. Pathetic and untrustworthy

I bought two ticket and was assured seat allocation will be generated automatically. Received both tickets with no seats reservation. I called customer service and was told I could sit anywhere on the train. Ridiculous! Even more ridiculous, I was asked if I took a screenshot of the message.
The tickets I bought from Trainline all came with seat reservation. Will not be using this website again!

The cost of changes and cancellations of tickets that have not been used are a disgrace ! I booked a flight that cost £280.00. I had to cancel the trip long before the date of the flight. I was charged over £200 to cancel, and was given a refund of just £42.00 !! How can this be allowed, its an absolute disgrace.
Lesson learned. Go direct to the airline to book if you possibly can.

The worst platform to use. Purchased my Saudi Airlines ticket through them. Airlines cancelled the flight. They did not issue me the refund. Such a team of clowns and unprofessionals.

I asked to rebook a flight because my daughers visa had her wrong passport number put on by the consulate and because the visa passport number did not match her passport she was not allowed to travel so I rang Trip to rebook yes at a cost of 441 .99 for a 850.00 ticket quiet frankly I think it stinks and quiet frankly would never book Trip ever again

Literally the worst service ever, i booked a ticket and then they changed the time even though I clicked on the right time then i paid and it was the wrong time then i couldn't change it or refund it!

Absolutely disgraceful. Be aware of buying any cheap ticket
Absolutely disgraceful. Trip.com most of the time sells tickets with wrong and inadequate information. My 75 years old father was off loaded few days ago as Trip.com sold tickets wrongly. We challenged Trip.com against their wrong information. Sadness is, though I am a platinum member still Trip.com was lieing regarding the misconduct what they made rather than being apologetic and sympathetic. My father was stranded and helpless. They sold tickets wrongly what we have evidence. Trip.com hadn't helped us at all .

I booked /paid a flight from Birmingham to Cape Town via Lisbon and Angola for the 12 and 13 Dec 2025. A month later the airline cancelled the Lisbon/Angola and Angola/Cape Town, leaving the Birmingham/Lisbon flight which didn't work for me as I was flying to lisbon to connect to Angola then Cape Town. Now that there aren't connecting flights, it is common sense that there is no point in flying to lisbon. Trip.com REFUSES to refund the whole leg on the basis that the Birmingham/Lisbon flight isn't cancelled. Is it not common sense that the Birmingham/Lisbon is affected due to cancelled connecting flights? They're still refusing to refund my money after over 20 emails going back and forth. This means that, not even one (out of the 3 flights) has been refunded nor they're willing to book alternative flights, apart from offering a 36hour layover - only because they don't see why I can't still fly Birmingham/Lisbon and wait 36hours to connect to Angola then Cape Town. They make it as it is my fault to have these connecting flights cancelled. They say they can apply for a refund but they won't refund the luggage fee, which I have paid and that ill have to pay another luggage fee foe the same trip. This is daylight robbery. If you want endless headaches which comes with losing your money, book via trip.com and you'll see flames!

Absolute nightmare of a scamming company. They will take your money and cancel everything without a refund. Saved up for a special trip and ended up so stressed with Trip.com that I had to take antibiotics. Please save yourself this issue and use an ABTA protected company.

Disappointed your support system is awful! Chatting online cuts off message before you can even finish message.
I booked a flight on Skyscanner, which post in USD, but credit card charges went thru in GBP, NOT on Skyscanner as it was listed in USD. Overcharged $136. And NO ONE on MyTrip has a real help or support. I’m not happy!