AddMile Reviews 151

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Many customers find the app genuinely helpful, providing clear, detailed, and insightful guidance for personal growth and self-improvement. They appreciate the personalized approach, the structured frameworks, and the real-time coaching from certified professionals, which makes them feel supported and understood. The app's features, such as the journey tracker and mentor chat, are highlighted for their ease of use and effectiveness in helping users manage insecurities, gain confidence, and track their progress. However, some people were dissatisfied with billing practices, reporting charges for services they did not use or agree to. These customers found the payment processes unclear and felt that their concerns regarding these charges were met with vague or dismissive responses.

What people talk about most

User experience

People report positive experiences with user experience, finding it personal, practical, and supportive,... See more

Application

Reviewers mention positive feedback about the app, with many finding it genuinely helpful and effective for... See more

Payment

Customers consistently note negative experiences with payment, often reporting charges for services they did... See more

Staff

Customers had positive experiences with staff, finding them helpful and supportive. Reviewers felt that... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers feeling they are investing in personal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My partner and I used to have trust issues, which created a lot of tension. This app gave me step by step tools to manage my insecurities. My partner has noticed this difference, we finally feel more... See more

Company replied

Rated 5 out of 5 stars

I realized that everything the spoke about applies to how I see myself and my fear of being criticized. It steams from inner work needing to be addressed - shadow work. Excellent

Company replied

Rated 5 out of 5 stars

The advice given from addmile is already helping me see clearly the right steps to reach my goal. Focus on yourself mixed with steadily and lightly re approach my ex to get back hopefully get back tog... See more

Company replied

Rated 5 out of 5 stars

The real, certified coaches make this app worth it. I feel like I’m investing in personal growth with someone who truly knows what they are doing.

Company replied


Company details

  1. Life Coach
  2. Career Coach

Written by the company

Personal Self-improvement coaching platform with premier educational content and expert chats


Contact info

4.1

Great

TrustScore 4 out of 5

151 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Horrendous - I left one star as there was no…

I left one star as there was no option to not leave any . This to me seems to be a scam so am wanting to warn others . I downloaded the app to help me through a stressful time and it has been anything but. I got an introductory offer and paid upfront. After going through the site I didn’t find that it was going to be very useful. I tried many times to sign in, in case I got charged at the end of the trial period as I am usually good at making sure this doesn’t happen. Every time I either couldn’t get signed in or it was telling me that I didn’t have a subscription?! It has now charged me £37 and still there is no information, when I do sign in it’s telling me I have no subscription so what is it that you have charged me for ?! Please don’t waste your money

15 December 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Karen,

We are sorry to hear about the technical difficulties that you have encountered. Our team conducted an investigation and has not located any issues that could have led to your log-in struggle, but we are truly sorry about your experience.

Wishing you a Merry Christmas,
Holly
AddMile Customer Care Team

Rated 1 out of 5 stars

Never got a receipt and there's no app…

Never got a receipt and there's no app on droid.

6 December 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Paul,

We are sorry to hear about your experience. Please make sure to request your invoice to be re-sent by contacting us using support@myaddmile.com. As for the Android app, we indeed do not have it yet, but we are actively working on providing it as soon as possible.

Kind regards,
Holly
AddMile Customer Care Team

Rated 5 out of 5 stars

Addmile is awesome so far

Addmile is awesome so far. I did 3 courses and they all have me great advice. I'm so glad I found this program. Been grieving a divorce for 4 yrs now

3 November 2024
Unprompted review
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Reply from AddMile

Dear Renee,

Thank you so much for your uplifting feedback! We’re thrilled to hear that you had such a positive experience with our service, and we take pride in knowing that our efforts resonated with you. Please don’t hesitate to reach out if there’s anything more we can do to enhance your experience!

Warm regards,
Holly
AddMile Customer Care Team

Rated 5 out of 5 stars

Very self-explanatory and informative

Very self-explanatory and informative. Made me feel as though I could conquer my problems and control my use of time. I feel like I will never be late again or forget an important engagement.

23 October 2024
Unprompted review
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Reply from AddMile

Dear Sallie,

Thank you so much for your feedback! We’re thrilled to hear that you had such a positive experience with our service, and we take pride in knowing that our efforts resonated with you. Please do not hesitate to chat with our mentors to share all of the amazing insights you gained!

Warm regards,
Holly
AddMile Customer Care Team

Rated 5 out of 5 stars

So far so good

So far so good. Im reading through the little modules or classes that I was given and am through the first class.

21 October 2024
Unprompted review
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Reply from AddMile

Dear Tara,

Thank you so much for your genuine feedback! We’re thrilled to hear that you had such a positive experience with our courses, and we take pride in knowing that our efforts resonated with you. Please make sure to reach our mentors in the chat for any additional feedback or techniques. Also, don’t hesitate to reach out if there’s anything more we can do to enhance your experience!

Warm regards,
Holly
AddMile Customer Care Team

Rated 1 out of 5 stars

I unsubscribed but still they charged…

I unsubscribed but still they charged me. I am not able to find my profile or any email through which I can track or communicate. Scam!!

15 October 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Shreyashi,

We are sincerely sorry to hear about this misunderstanding. We take subscription matters very seriously, so would like to ask you to contact us at support@myaddmile.com via the email that you used to create your account, so we can re-investigate the case and provide you with a fair resolution.

Sincerely,
Holly
AddMile Customer Care Team

Rated 4 out of 5 stars

I learned a lot and the lessons were…

I learned a lot and the lessons were easy to follow

5 October 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Kevin,

Thank you so much for your uplifting feedback! Please don’t hesitate to reach out if there’s anything more we can do to enhance your experience!

Best regards,
Holly
AddMile Customer Care Team

Rated 4 out of 5 stars

I found for me the best part was my…

I found for me the best part was my inner action with my mentor. Is greatly appreciated. The courses were helpful as well, I would have liked them to be more in depth but overall very helpful as well

24 September 2024
Unprompted review
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Reply from AddMile

Dear Robert,

Thank you so much for taking the time to share your positive experience with our mentor! We are truly delighted to hear that our service met your expectations. Feedback like yours not only brightens our day but also helps us continuously improve and grow as a company. Knowing that our efforts are making a difference for customers like you is incredibly motivating. We greatly value your trust and support, and we look forward to serving you again in the future. Regarding the courses, we strive for a bite-sized format to avoid overwhelming the customer, but we will keep your suggestion in mind for future developments. Thank you!

Kind regards,
Holly
AddMile Customer Care Team

Rated 5 out of 5 stars

Thus far this program is working for…

Thus far this program is working for me. Feel more confident everyday I go through the courses and my own notes.

24 September 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Gabe,

We’re deeply grateful for your thoughtful feedback! It means the world to us to hear that we were able to provide you with a great experience. At AddMile, we always strive to improve, and your kind words reinforce that we’re heading in the right direction. Your support plays a big part in our growth and success, and we cannot thank you enough for helping us continue on this journey. We hope to maintain this high level of service for you and all our customers. If there’s ever anything else we can assist with, please feel free to let us know!

Best regards,
Holly
AddMile Customer Care Team

Rated 4 out of 5 stars

Has been quite helpful

Has been quite helpful to shift my mindset and start focusing on myself

24 September 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Bradley,

Thank you so much for your uplifting feedback! It’s customers like you who inspire us to push our boundaries and continually improve. We’re thrilled to hear that you had such a positive experience with our service, and we take pride in knowing that our efforts resonated with you. Please don’t hesitate to reach out if there’s anything more we can do to enhance your experience!

Warm regards,
Holly
AddMile Customer Care Team

Rated 5 out of 5 stars

So far it's relatable to me

So far it's relatable to me. I just started reading, I'm fine with just chats, as long as I can express myself it's good for me and addmile has all the features I need. There is also a 1:1 session video session, it's not free but very affordable.

12 September 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Michelle,

We are incredibly grateful for your kind words and for taking the time to share your experience! Your feedback not only brightens our day but also serves as a valuable tool for our team to continue learning and improving. At AddMile, we believe growth is a continuous process, and feedback like yours is a key part of that journey. Thank you for being part of our progress! We’re honored to have you as a customer and look forward to providing you with even better service in the future. Should you need anything else, we’re always here to assist.

Warm wishes,
Holly
AddMile Customer Care Team

Rated 5 out of 5 stars

It is a scam

It is a scam. They charged the second month and when o tried to login to cancel the subscription they said my subscription was not active. So I paid it again the same day just to login in and cancel it. I sent an email asking for my refund and now I can’t hear back from them, it seems I will need to cancel my card so they don’t charge me the 3rd time.

24 August 2024
Unprompted review
Rated 1 out of 5 stars

I woke to being charged by this scam…

I woke to being charged by this scam this morning. I couldn’t tell you what is even on the site because I must have signed up and forgot all about it and never used it. So they say you get a 7 day free trial and then will be charged $14.99 except they charge you $50. I reached out to their support team and was told it was because $14.99 is only for “new” customers and it had been 30 days. They didn’t care that they had overdrawn my account. For being a company that is supposed to help people they don’t do anything but add to your stresses.

10 July 2024
Unprompted review
Rated 2 out of 5 stars

Poor quality and low effort

TLDR; it’s a poor quality, lazy site with resources that could be valuable if there was effort.

I purchased access to the site, did not purchase coaching.

I wouldn’t say this is a scam, but it is an effort from someone to make as much money as possible with as little effort as possible. I suspect someone spent a week or two using chaptGPT to find and create the content and asked a friend or two who’s interested in mental health to act as coaches.

The site is a small collection of valuable mental health resources. There are only 4 options in the menu (Guidelines, Courses, Development Plans and Coaching, coaching costs extra).

There are only 4 “guidelines”, which are downloadable pdfs. Each is about 4 pages long, they have many typos and in one, there’s two of the same page. Very sloppy.

There are 25 “courses”. These typically have 5 chapters with about 5 pages per chapter (2-5 sentences on each page). The content is valuable, but the quality is very poor, with many typos and poor writing that shows it was written by an ESL person who did NOT get editing help.

The development plans are the meatiest. There are only 4, each is about 10 pages detailing daily or weekly steps of a four week plan to do “personal development”. The content isn’t bad and could even be helpful, but again, considerably sloppiness and lack of care (e.g. poor formatting numbered lists, one list has both bullet points and numbers in it, instead of 1. 2. 3., the list was -. -. 1.)

The only thing that is somewhat redeeming is that they have collected topics that are valuable and provide short summaries in these topics. It makes this a resource to help you skim what kind of supports catch your eye so you can go out and find better quality resources on more specific topics.

3 July 2024
AddMile logo

Reply from AddMile

Dear Sylvie,

We greatly appreciate your feedback. As a new business, we strive for the best product quality and want to assure you that our content team is already working on fixing all of the points that you highlighted.

We would like to let you know that all of our materials were written by the team of our coaches and content creators which indicates that the human factor has been involved and could lead to a few typos being missed in the process of uploading the materials. We sincerely apologize for any inconvenience to you as a valuable part of our community.

We would also like to point out that our materials are mainly focused on self-reflection, and, as you correctly mentioned, are great for understanding what next level of support you need. But, unfortunately, most of the topics cannot be covered in reading materials only and require the coach's involvement as a part of the journey. Therefore, we recommend at least trying out the video coaching session if you have a particular goal in mind.

Please, do not hesitate to reach us at support@myaddmile.com if any further assistance is needed. And, once again, we greatly appreciate your honest feedback!

Warm regards,
AddMile Support Team

Rated 1 out of 5 stars

It is a scam.Reckless moneyloser system

I bought an service with them to help me out with some personal issues. I had chosen the option to pay for this service monthly and they charged me for the whole price through my bank account data instead. Today after few months without any information from the site, they charged me the double the price of the service I had bought few months ago with the statement of renewing the subscription, once I did not even have time to start the sessions I bought. Be careful with services on internet and especially by social media. They offer something quite differently from what they inform and use your bank account for that without any chance of refunding. I had to cancel my card for stop them of charging me. It is a scam which they keep on charging you including confusing terms of agreement that do not allow you to fairly attend customers.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Definitely worth a try.

They made me look at things differently and that was all i need to figure out myself, Lady who were helping me were super polite and caring, if you read this, biggest Thank You! Also some guides to read, quite insightful and very helpful.

17 April 2024
Unprompted review

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