My Baggage Reviews 24,622

Good efficient service.

It was such an excellent experience!!!!! Your relationship with the staff at Citizen M was extraordinary. The staff was willing to find a box and get the package ready for you. I give 1000 star rating
Allard Jansen

We had no clue where to start. My Baggage took over and walked me through step by step, with great communication.

Good experience

Sent a box Dubai to London. It arrived damaged and in poor condition, which I have photographic evidence of. Over two weeks after delivery I received an invoice more than doubling the original cost, based on dimensional measurements taken by FedEx that do not match the shape of the box I sent. When I raised this, I was told to photograph and measure the box, which had long since been disposed of after arriving damaged. I was then threatened with debt collection and credit score damage before the invoice was even legally due under their own Terms and Conditions. Clause 3.5 of their terms gives 14 days to pay from receipt. Their automated system demanded payment in 7. I am now seeking legal advice. The customer service team repeats the same responses regardless of the points raised. I would never use this company again.

Really easy process, and super speedy delivery. Everything came as expected and the price was very reasonable, too. The hardest thing about it all was the packing!

The p/u and delivery were seamless and I was keep aware of when my luggage would arrive.

My experience with My Baggage has been great. It was easy to arrange an appointment, which I got next business day, & have my bags collected & returned to me really fast & efficiently.

I highly recommend My Baggage

Service was recommended by family friend, and I would use again! Very quick delivery, thankyou

Can thoroughly recommend My Baggage.com. sent my suitcase (full of clothes)ahead of me from East Anglia to Isle of Man , in preparation for several weeks recuperating after major op in the north of England.
Suitcase arrived ahead of schedule,(no mean feat , compared with the postal delivery)This was a great relief at this stressful time.

Would recommend without reservation. Customer service responded promptly to my concerns.

The interface is simple and easy to use. The tracking feature works well.
The service providers are reliable.
I wish there were a way to schedule both the outbound and return shipments in a single transaction.
It's a hassle to have to create two separate transactions for this.

Very efficient transport of my holiday bag. Very punctial and efficient. Saves me a lot of hassle with airport check-ins and hauling a big bag from place to lace.
Highly reccomend.

Picked up on time, seemless, great communication, delivered on time and in great condition. Expensive but if you need something moved great service.

Just perfect! On time delivery and smooth process

From booking to bag delivery, everything went to plan.
Was advised that there would be a customs fee which was notified by FedEx when the bag was at customs. Paid this promptly and received confirmation that bag had cleared and was on its way. Delivery on time and communication great. Would definitely use again in similar circumstances (traveling for several weeks, needed to send additional bag back to family base to lighten our load)

Door to Door! Fast! DHL is a great service. I had problems with FEDEX...hopefully DHL is the delivery service for the future.

Great support as usual. International shipping can produce the unexpected. The staff at My Baggage are consistent in their responsiveness and their knowledge.

Perfect collection and delivery all on schedule

Second time using this service and once again it was a great experience. A big thanks to Cameron whose help has been invaluable through the process. Highly recommend !

Very easy process. Picked up at hotel. Delivered to home in perfect condition. Such a relief to off-load my extra luggage and enjoy the rest of my luggage knowing it was in good hands.