As others have said, this is a complete and absolute SCAM SCAM SCAM. The positive reviews must be completely fake. -No plan or recommendations received. -Placed an unauthorized $35 charge to m... See more
Company replied
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See what reviewers are saying
Hey guys why your reviews appear under my page .Can you change it please I am based in London and don’t want your app appearing here.Can you sort it out please
Company replied
COMPLETE SCAM, would not recommend to anyone. Just saw I was charged after I canceled immediately and now I will have to dispute with my credit card company. I’ve read the same exact SCAM reviews no... See more
Company replied
Fraud - This fake company repeatedly charged my bank without my authorization. No goods or services were provided. Hit my bank account at least every two weeks in varying amounts. Dont know how they g... See more
Company replied
Hey guys why your reviews appear under…
Hey guys why your reviews appear under my page .Can you change it please I am based in London and don’t want your app appearing here.Can you sort it out please
8 October 2024
Unprompted review
Reply from Mybeauty
Dear Maryna!
Thank you for reaching out!
We understand your concern regarding the visibility of our reviews. Our goal is to provide a positive experience, and we’re here to help.
Please provide us with more details at customercare@mybeauty.place, and we’ll do our best to address the issue and find a suitable solution. Thank you for your understanding!
Fraud!!!!
Fraud - This fake company repeatedly charged my bank without my authorization. No goods or services were provided. Hit my bank account at least every two weeks in varying amounts. Dont know how they got access to my account. Had to close it. Huge hassle.
14 August 2024
Unprompted review
Reply from Mybeauty
Dear Kelly!
We are truly sorry to hear about the issues you've encountered. Your experience is concerning, and this is not the standard we uphold.
Please get in touch with our customer support team directly at customercare@mybeauty.place with details of the unauthorized charges so we can investigate this matter promptly. We understand how troubling this situation is and are committed to resolving it as quickly as possible. Thank you for bringing this to our attention.
Total scam
Total scam! I have been charged 4 times now. I have now requested two months in a row to cancel and they still do not respond. Do not trust this place. I will be reporting them to the State attorney general if I don’t hear soon.
2 August 2024
Unprompted review
Reply from Mybeauty
Dear Dawn!
Thank you for being interested in our app and giving it a try!
We’re truly sorry to hear about your negative experience and we want to sincerely apologize for any inconvenience you've faced. Providing excellent customer service is of utmost importance to us, and we appreciate you bringing this matter to our attention.
If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd like to investigate and address this matter promptly. Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter at customercare@mybeauty.place🙌
Excellent
Hi I had same day appointment when I phoned the lady was very pleasant and styled my hair exactly as I wanted. Thank u so much 😀
17 July 2024
Unprompted review
Reply from Mybeauty
Dear Nannette!
Thank you for sharing your experience!
We're thrilled to hear that you were able to get a same-day appointment and that you received the hairstyle you wanted. Our team is dedicated to providing excellent service, and we're glad to hear we met your expectations.
If you need any more styling services in the future, feel free to reach out at customercare@mybeauty.place. Thank you again! :)
Scam
Scam. I had to cancel my card to stop their transactions.
The information in the app is almost identical to a style / fashion book which was available in 1980s, its just tweaked to todays labels etc
6 July 2024
Unprompted review
Reply from Mybeauty
Dear Ness Thirkell-Johnston!
Thank you for sharing your feedback.
We're truly sorry to hear about your negative experience. We take these concerns very seriously and would like to address them promptly.
Please reach out to our customer support team at customercare@mybeauty.place
so we can investigate this issue further and assist you in resolving it. We strive to offer a unique and modern service and regret that your experience did not reflect this.
SCAMYou have been charging my account for…
You have been charging my account for months and I can't get it canceled. What is this service?
1 April 2024
Unprompted review
Reply from Mybeauty
Dear Julie Clark!
We are sorry to hear you think this way but thank you for the feedback.
We apologize for any inconvenience you've experienced with your account. Please contact our customer support team immediately at customercare@mybeauty.place with your account details so we can address this issue and cancel your subscription promptly.
Your satisfaction is important to us, and we're here to resolve this for you as quickly as possible. Thank you for bringing this to our attention.
Thanks for all the reviews everyone
Thanks for all the reviews everyone, now I know not to order, which, I was skeptical anyway, mainly the fact that they dont let u look at ur styles before paying!!! That's literally soooooo wrong!!!!
29 May 2024
Unprompted review
Reply from Mybeauty
Dear Joanne Davis,
We appreciate your feedback, and we understand your concerns. We're constantly looking for ways to improve our services, and your input helps us do just that. We'll definitely consider your suggestion as we continue to refine our process.
If you have any further questions or feedback, please feel free to reach out at customercare@mybeauty.place. We're here to assist you in any way we can.
I do not trust this company
No. Just no. I do not want this service. It sounded like something good. However, I have not found any benefit in it. I did not receive verification of the subscription with login information. Therefore, it makes it difficult to cancel -- however, they have no problem charging my card. I have received NOTHING from this company and want to cancel so they can stop charging my card. I feel like I'm on a wild goose chase!
27 May 2024
Unprompted review
Reply from Mybeauty
Dear Lisa,
Thank you for giving our app a chance! We apologize for the inconvenience you've experienced. It was never our intention to mislead our customers as we valued each of them.
Please email us directly at customercare@mybeauty.place with your account details, and we'll prioritize canceling your subscription and resolving the issue for you. We're committed to resolving this issue promptly. Thank you for being so patient.
Scam and horrible please don’t use this…
Scam and horrible please don’t use this company I have been robbed by this scam
24 April 2024
Unprompted review
Reply from Mybeauty
Dear Lee,
We sincerely apologize for any inconvenience you may have encountered. It was never our intention to mislead our customers as we valued each of them. We're dedicated to providing a genuine and reliable service, and we regret that your experience has not reflected this. We'd appreciate the opportunity to investigate your specific case further. Please contact our support team at customercare@mybeauty.place with more details about your experience, and we'll do our best to resolve any issues you encounter. We aim to enhance your experience and ensure that you receive the absolute best service.
they charge my account 4 times now…
they charge my account 4 times now thanks god this place is under review for scam.
6 May 2024
Unprompted review
Reply from Mybeauty
Dear Faby,
We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback. It was never our intention to mislead or disappoint you. Nevertheless, we`d like to emphasize, that we`re absolutely clear with our customers, so there is no reason to associate us with any scam activity. If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd like to investigate and address this matter promptly. Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter at customercare@mybeauty.place🙌
COMPLETE SCAM
COMPLETE SCAM, would not recommend to anyone. Just saw I was charged after I canceled immediately and now I will have to dispute with my credit card company. I’ve read the same exact SCAM reviews now from many others. DO NOT FALL FOR THIS COMPANY. I was thinking it looked fun and the boho styles they offered were cute, but definitely not worth the “appointments” with their stylists they offer that are booked up and then they pop up with more options to cost you more money.
23 March 2024
Unprompted review
Reply from Mybeauty
Dear Melanie Metsker Martens,
We are truly sorry to hear about your negative experience. We take concerns like this seriously and would like to address them immediately. It's never our intention to cause frustration or confusion, and we apologize for any inconvenience caused by the billing issue and the booking process. Your feedback is incredibly valuable to us, and we're committed to resolving this matter promptly. Please reach out to our customer support team at customercare@mybeauty.place with all the relevant details, including your account information, so we can investigate and assist you further. We understand your disappointment, and we're here to make things right.
NEVER NEVER NEVER
NEVER NEVER NEVER. If I could give less than one star I would this is an absolute scam. I was going through their site answering questions when they asked for payment. I thought it was to receive information. Instead it was to take me into another page asking for more money. I contacted the company and asked for the refund of the initial payment as I was scammed into paying for something Without receiving a single item except another page asking for more money now they have taken more money out of my credit card. There is no way to contact them. The cancellation information is false.
26 April 2024
Unprompted review
Reply from Mybeauty
Dear Susan,
We apologize for any inconvenience you experienced. Your feedback is valuable to us, and we take your concerns seriously. Regarding the charges, it's important to note that the initial purchase for the basic style guide is a part of a subscription service, as outlined in the terms and conditions. We take pride in being transparent about the subscription model, and the monthly charges are applied with the user's consent after the initial purchase. Please reach out to our customer support team at customercare@mybeauty.place so we can assist you further and address your refund request promptly. We strive to provide a positive experience for all our customers, and we regret that we fell short of your expectations in this instance.
SCAM!!! RIP-OFF!!! DO NOT SIGN UP OR EVEN LOOK!!!
I don’t even know what this company is! I don’t know who to contact to cancel the subscription because apparently it’s a scam!! Evertech Inc and My Beauty have charged me $29.99 3 times now! That’s right at $90. If anyone knows how I can get this canceled please let me know!
8 April 2024
Unprompted review
Reply from Mybeauty
Dear Beverly Adams,
Thank you for reaching out! We're sorry for the misunderstanding. We understand your concerns and would like to address them. If you have any additional concerns or if there's anything we can do to improve your experience with us, please don't hesitate to reach out to our customer support team at customercare@mybeauty.place. We are here to assist you in any way we can.
Totally a scam
Totally a scam. They call themselves: “My Beauty”:
phone# (240) 614-0619
when sighing up then, it goes across my credit card as: “EverTech Inc”
phone# (844) 701-1660
This is a bait and switch company and I have a dispute against them with my bank.
24 March 2024
Unprompted review
Reply from Mybeauty
Dear Tammy O'Donnell,
We are sorry to hear about your experience. Please accept our apologies for any inconvenience caused. My BeautyPlace is not related to any other mentioned services. May we kindly ask you to update the review with only our company name “My BeautyPlace”? It's important for us to ensure that the review accurately represents our business and does not include references to similar companies or services, or any kind of personal information. We are pleased that we found a resolution to address your inquiry and resolve the issue. Your feedback is valuable, and we would like to hear more about your experience. We are here to offer our assistance in resolving any remaining matters. If there’s anything else we can do to enhance your experience and make it more positive, please feel free to let us know at customercare@mybeauty.place. We’re glad to help you!
Scam these people should be in jail.
16 April 2024
Unprompted review
Reply from Mybeauty
Dear Kelly,
We're truly sorry to hear about your experience and any frustration it may have caused. We take allegations of scams very seriously and are committed to addressing any concerns you may have. Please provide us with more information about your situation at customercare@mybeauty.place so we can investigate and take appropriate action. Your feedback is important to us, and we're here to assist you in any way we can.
Don’t sign up… it’s a scam
I’ve had the same experience as the people before me. I tried to cancel this immediately because like the person before me, they just went to sign you up for more and more and more. It just gets more and more expensive with money that I don’t have $100 out of my checking account that I really need I have sent several emails to the customer service email provided in the response from before and had no response. I need all of my money refunded or I’m gonna go to the Better Business Bureau with this.
11 April 2024
Unprompted review
Reply from Mybeauty
Dear Ruth Rios,
We're truly sorry for the frustration and inconvenience you've experienced. Your concerns are valid, and we understand the importance of resolving them promptly. Please know that we take these matters seriously, and we're committed to addressing your refund request and resolving any issues with your subscription. We apologize for the delay in our response and assure you that we will prioritize your case to ensure a swift resolution. You may reach out to our team again at customercare@mybeauty.place, so we can solve the issue for you. Thank you for your patience, and we appreciate the opportunity to make things right.
I was charged from that "company"…
I was charged from that "company" without having ordered something.
Don't buy something!!!!!
I'll have to contact my credit company to get the money back.
12 April 2024
Unprompted review
Reply from Mybeauty
Dear Heidi Hagleitner,
We're deeply sorry to hear about the unauthorized charge you've experienced from our company. We prioritize the security of our customer's financial information and take reports of unauthorized charges very seriously. We are committed to investigating this matter thoroughly and taking appropriate actions to rectify the situation. Your satisfaction and trust are of utmost importance to us, and we assure you that we will work diligently to resolve this issue. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you. If you require any further assistance or have additional information to share, please don't hesitate to reach out to our customer support team at customercare@mybeauty.place directly. We are here to help and will do everything we can to ensure that this matter is resolved to your satisfaction.
I responded to a $39 offer and was charged $99, and haven't heard from them since.
My complaint and point is this: The price of $99 for a six month subscription was scratched off and the special price of $39.99 was offered. I accepted the special and decided to give their service a try. I'm currently a Stitch Fix customer (love them!!) but thought to try a second service as well. When I went to pay the $39, I was charged the scratched off price of $99!! The $60 off price was not honored. And I never got anything else such as a receipt or welcome, so I wasn't even sure if the company was legitimate or not although I haven't yet filed a complaint with the Attorney General's Consumer Protection office. I was asking to get a refund of the $60 that I was cheated out of. I would not have joined if the charge was $99. I'm already happy with Stitch Fix but would have tried another for the special of $39.
I heard back from My Beauty Box after 2 weeks of waiting, only for them to say that I was the one the gave the credit card information and they asked if I could prove that I was offered the special price. Then she assured me that she canceled my service so that I wouldn't get charged again. That has been the only contact from them. I paid $99 last month, and ....... nothing. I didn't get a welcome email, details of when to expect clothing, nothing.
30 March 2024
Unprompted review
Reply from Mybeauty
Dear Pamela Slaughter,
We're deeply sorry to hear about your frustrating experience. We understand how important transparency and fair pricing are, and we apologize for any confusion or inconvenience caused by the discrepancy in the subscription price. This is not the level of service we aim to provide, and we take your concerns seriously. Regarding the lack of communication and follow-up, we apologize for falling short of your expectations. Our team is dedicated to providing prompt and helpful assistance, and we regret any disappointment caused by the delay in response and lack of communication regarding your subscription. We are committed to resolving this issue promptly and fairly. Please reach out to our support team at customercare@mybeauty.place with your account details so we can investigate the matter further and work toward a resolution. Your satisfaction is our top priority, and we appreciate your patience and understanding as we address this issue.
We're here to help and ensure you have a positive experience with our service.
This is a scam
This is a scam. They took my money and won’t answer my emails.
1 April 2024
Unprompted review
Reply from Mybeauty
Dear Ann Gabbett,
We're deeply concerned to hear about your experience and want to assure you that this is not the level of service we strive to provide. Your satisfaction and trust are important to us, and we take reports of unauthorized charges and lack of communication very seriously. Please reach out to our support team at customercare@mybeauty.place immediately with your account details so we can investigate this issue thoroughly and take appropriate action. We apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this matter promptly.
COMPLETE SCAM
COMPLETE SCAM. DO NOT TRUST THEM. DO NOT GIVE YOUR CREDIT CARD INFORMATION. I signed up for a trial then tried to cancel the subscription immediately because it became obvious that you need to pay more and more just to access the information I thought the subscription would cover. The company did not process the cancellation and continues to charge me. I've tried again to cancel and the app just says "something went wrong". I've emailed them but have no faith they'll refund me (I'll update this, if they do!). I've now had to contact my bank to block the charges.
DO NOT SIGN UP, AT ALL!
Update: their response below is just for show. I've emailed them and have had no substantive reply and definitely no refunds.
11 April 2024
Unprompted review
Reply from Mybeauty
Dear Steph,
We are truly sorry to hear about your experience and we understand your frustration. It's unacceptable for any user to feel misled or encounter difficulties when attempting to cancel a subscription. Your feedback is incredibly valuable to us, and we want to assure you that we take these concerns seriously. If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd like to investigate and address this matter promptly. Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter at customercare@mybeauty.place 🙌
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