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myBioma Reviews 75

TrustScore 3.5 out of 5

3.4

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Rated 2 out of 5 stars

This is the second time I ordered. The first time, order never made it to them so I got a refund. I decided to give another chance. Ordered and the sample never made it to them. They sen... See more

Company replied

Rated 5 out of 5 stars

I think you products are the best But living in the uk I am unable to purchased them as you do not deliver to the uk

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Sabrina at MyBioma. She went above and beyond to help me with my request, answering the phone and providing clear, patient guidance on how to access the site and comp... See more

Company replied

Rated 5 out of 5 stars

The experience with mybioma.com was really efficient and easy. The package with everything you need to get your sample comes fast and easy to your doorstep. The collected sample can send free of charg... See more

Company replied

Company details

  1. Medical technology manufacturer

Written by the company

Our innovative gut microbiome analysis provides you with cutting-edge scientific insights into your gut health, all from the comfort and privacy of your own home. Using a simple test kit, you can collect a stool sample and send it in for analysis. Our advanced technology delivers detailed results on the composition of your gut microbiome, including key bacterial strains and their functions. Based on these results, you will receive personalised diet and lifestyle recommendations tailored specifically to your individual gut microbiome. These recommendations will help you improve your gut health, boost your wellbeing and identify potential health issues. With our gut microbiome analysis, you can take an active role in your health and adopt a holistic approach to your wellbeing.


Contact info

3.4

Average

TrustScore 3.5 out of 5

75 reviews

5-star
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1-star

Replied to 77% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Thatey really work

I think you products are the best But living in the uk I am unable to purchased them as you do not deliver to the uk

3 February 2026
Unprompted review
myBioma logo

Reply from myBioma

Hi Ann,

Thank you so much for your review!

You’re right - at the moment we don’t deliver our pre- and probiotics to the UK. However, our microbiome test can be ordered to the UK and sent back from there.

If you have any questions or need help with your order, feel free to reach out anytime.

Kind regards,
the myBioma Team

Rated 2 out of 5 stars

This is the second time I ordered

This is the second time I ordered. The first time, order never made it to them so I got a refund.

I decided to give another chance. Ordered and the sample never made it to them. They sent another package, it took over a month.they expressed to use UPS but it’s not so convenient by me and I was traveling and didn’t have time so sent it the old way— they got it over 1 month after and I got my results in ok time.

When I asked for an update, they said we specifically told you to use UPS.

If you recommend UPS then don’t have the other option.

I got the results and it’s alright — I bought the advanced version and it wasn’t so advanced. They recommend stuff but so minimal and basic.

Also on the main results page, they have two other windows where you can unlock more advanced info, which is bad UX design. Of course people want to know, it feels like manipulative design rather than care.

I won’t be using them again.

1 April 2026
Unprompted review
myBioma logo

Reply from myBioma

Hi Suzana,

Thank you for taking the time to share your experience. We’re sorry to hear that parts of the process were frustrating for you.

Unfortunately, shipping times and delivery issues are largely outside of our control once the sample has been sent. Since the first sample did not arrive, we recommended using UPS for the second shipment as it is faster and fully trackable. With standard postal services, especially from some countries, delays of several weeks can occasionally happen.

We also appreciate your feedback regarding the report and platform design. The layout is intended to provide a clear overview first, with optional sections for users who want to explore certain topics in more detail.

If you have any more questions, you can reach out to us anytime.

Kind regards,
The myBioma Team

Rated 3 out of 5 stars

After the first day of taking two

After the first day of taking two, just like it says, I have bad cramps in my stomach. Is this normal?

3 March 2026
Unprompted review
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Reply from myBioma

Dear Teri,

Thank you for sharing your concerns.

It seems there may have been a mix-up. We are myBioma, a company based in Austria that provides microbiome testing services, and we are not affiliated with Bioma Health in the US, which your review most likely refers to.

Because of the similar names, our company is unfortunately sometimes confused with them. You may want to leave your feedback on their Trustpilot page instead:
https://www.trustpilot.com/review/bioma.health

We would really appreciate it if you could update your review so it reflects the correct company.

Thank you!

Kind regards,
The myBioma Team

Rated 5 out of 5 stars

Helped me to understand my issues

Helped me to understand my issues. Fantastic customer support!
Can recommend it!

9 February 2026
Unprompted review
myBioma logo

Reply from myBioma

Hi Barbara,

Thank you so much for your kind words! I’m really glad we could help you understand your issues and that our support made a difference. It’s wonderful to hear you’d recommend us!

Kind regards,
the myBioma Team

Rated 5 out of 5 stars

European MyBioma Rocks! :-)

This review is for the European Company MyBioma, for their most excellent service of which I benefited in Germany. The service was impeccable overall: Sabrina's customer support was stellar, and they managed even some logistics issues very well. The quality and detail level report in the Ultimate report was outstanding, a huge step forward a previous Viome analysis I had done in 2019. The MyBioma report was an eye opener and enabled me to take huge steps forward in fixing IBS and SIBO, where previously I was lost about how to handle this type of problems. Highly recommended.

17 November 2025
Unprompted review
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Reply from myBioma

Thank you sooo much for your wonderful review, Mihai! We're so glad our customers are happy with our service, that means the world to us.

Kind regards,
the myBioma Team

Rated 1 out of 5 stars

Company is deceitful.

When ordered a larger amount of product, I did not realize I had just signed up to get recurring shipments automatically. Very tricky.! Even if it works, I would not reorder from this company because of there sneaky tactics. I ordered that amount because it was cheaper & I like to give a product about 6 months to prove its value. On top of that, to cancel you have to have one more recurring order before you can cancel. Of course, they offered me a deal. Instead of the 6 bottle order, I can get off the hook by just ordering one bottle for 44.99. I CANNOT cancel until I pay them more money! What a scam. I really hope this company is not successful due to their sneaky habits. This is a new one for the books.

5 February 2026
Unprompted review
myBioma logo

Reply from myBioma

Dear Valerie,

thank you for sharing your concerns. It appears that there may be a mix-up here, as your description does not match our services.

We are myBioma, based in Austria, and we are not affiliated with Bioma Health in the US. We do not sell products in bottles and we do not operate subscriptions in the way you described. Any subscriptions we offer must be actively selected and can be cancelled easily at any time.

Unfortunately, we are often confused with Bioma Health due to the similar name. You may wish to leave your feedback on their Trustpilot page: https://www.trustpilot.com/review/bioma.health

We kindly ask you to update your review so that it reflects the correct company.

Kind regards,
The myBioma Team

Rated 1 out of 5 stars

Do not purchase from them

Do not purchase from them. Not only did I get sick from their supplements but their return process is awful. They refused to refund me for products that I didn't want, didn't order, and that I'd already cancelled

28 January 2026
Unprompted review
myBioma logo

Reply from myBioma

Dear Carolyn,

it seems there has been a mix-up. All our subscriptions must be actively selected by the customer and can be cancelled at any time with a simple click. We often get confused by US-customers with a different company we have no association with: Bioma Health in the US (https://www.trustpilot.com/review/bioma.health). We are myBioma, based in Austria, and nothing in your description matches our services.

We kindly ask you to update your review so that it reflects the correct company.

Thank you!

The myBioma Team

Rated 5 out of 5 stars

Awsome experience with Sabrina at MyBioma.

I had a fantastic experience with Sabrina at MyBioma. She went above and beyond to help me with my request, answering the phone and providing clear, patient guidance on how to access the site and complete the questionnaire. Her kindness and dedication made the whole process smooth and stress-free. Thank you, Sabrina!

23 January 2026
Unprompted review
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Reply from myBioma

Wow, thank you so much for your lovely feedback, Raffaella! We’re truly happy to read this and really appreciate you taking the time to share your experience.
It was a pleasure to help and if you ever need anything, don’t hesitate to reach out. Mille grazie! 😊

Kind regards,
the myBioma Team

Rated 1 out of 5 stars

Doesn't work

Used for 12 mos with no results. Then they sent another shipment which I did not request or want. Refused to let me return for credit. Do not buy it is a scam.

24 January 2026
Unprompted review
myBioma logo

Reply from myBioma

Dear Mary,

it seems there has been a mix-up. All our subscriptions must be actively selected by the customer and can be cancelled at any time with a simple click. We often get confused by US-customers with a different company we have no association with: Bioma Health in the US (https://www.trustpilot.com/review/bioma.health). We are myBioma, based in Austria, and nothing in your description matches our services.

We kindly ask you to update your review so that it reflects the correct company.

Thank you!

The myBioma Team

Rated 1 out of 5 stars

Never received results

Never received results, no open the the phone, no reply to emails, 160£ pounds been taken

2 December 2025
Unprompted review
myBioma logo

Reply from myBioma

Dear Elena,

thank you for taking the time to leave a review. We’re very sorry to read about your frustration and would genuinely like to look into this for you.

Unfortunately, we’re unable to find an order or test associated with your name in our system, which makes it difficult for us to trace what may have gone wrong. To help us resolve this as quickly as possible, please contact us directly at service@mybioma.com and include any details you may have (order number, email address used for the order or test ID).

We take feedback like this very seriously and are keen to clarify the situation and find a fair solution together.

Kind regards,
The myBioma Team

Rated 5 out of 5 stars

Being skeptical

Being skeptical, I didn’t think this would work. I stopped fast food and process food.(frozen food). After finishing one bottle I went from 240 to 216. I even surprise my doctor. I’ll let you know how the second bottle goes. Learning to cook healthy.

9 November 2025
Unprompted review
myBioma logo

Reply from myBioma

We thank you for your positive review! However, it seems you may have confused us with a different company. We are myBioma, based in Austria, and the product and experience you describe match Bioma Health in the USA, not us.

We just wanted to clarify so your feedback reaches the right company.

Rated 2 out of 5 stars

Not sure how this helps anyone

Not sure how this helps anyone. I mailed my sample over a month ago and still no results. I live in Ireland and used their prepaid envelope...it took FOREVER (3.5 weeks?) to arrive? Shipped on 7/7 Arrived July 29 --in the lab notice. And then a week later got an email that they were being "sequenced" It's now 8/13. Too long--i am sure whatever was in there is OLD news by now so that was 169 euro down the drain. Off to try to find a GI or functional medicine appt.

13 August 2025
Unprompted review
myBioma logo

Reply from myBioma

Dear Eileen,

Thank you for sharing your experience.

The standard return shipping time depends on the country of origin and can sometimes take up to two weeks. That’s why we always recommend using UPS for faster and more reliable delivery. Once the sample arrives at our lab, the analysis typically takes about 2–3 weeks.

We sincerely apologize for the delay and understand your frustration. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team at service@mybioma.com — we’re happy to help.

Best regards,
Your myBioma Team

Rated 2 out of 5 stars

Slow, expensive and pointless

I posted my sample. Two weeks later I got an email saying they recieved it!!!

Two weeks after that I got an email saying they had started to look at it... what after a month?

Slow, expensive and pointless

23 June 2025
Unprompted review
myBioma logo

Reply from myBioma

Dear Craig,
Thank you for your feedback.

The standard return shipping time depends on the country of origin and can sometimes take up to two weeks. That’s why we always recommend using UPS for faster and more reliable delivery. Once the sample arrives at our lab, the analysis typically takes about 2–3 weeks.

We’re truly sorry for the inconvenience and would like to sincerely apologize. Please don’t hesitate to reach out to our customer support team at service@mybioma.com — we’re happy to help.

Best regards,
Your myBioma Team

Rated 5 out of 5 stars

A very good overlook on your personal gut health

The experience with mybioma.com was really efficient and easy. The package with everything you need to get your sample comes fast and easy to your doorstep. The collected sample can send free of charge via Post back to the labor. You are getting an email always after a significant step has been taken (like sample arrived..) which makes the overall experience nicer. The results came really fast this time (2 weeks) and you are getting are really good look on your gut health. In the end you are getting suggestions how you can change your diet to support your health.

9 May 2025
Unprompted review
myBioma logo

Reply from myBioma

Dear Sarah,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you’ve had such a positive experience with our microbiome test and prebiotics.

It means a lot to us to know that our products are making a real difference for your gut health. Feedback like yours inspires and motivates our entire team to continue giving our best every day — for your well-being and a healthier microbiome!

Warmest regards,
Your myBioma Team

Rated 3 out of 5 stars

Straightforward and detailed, but lacking practical advice

Very simple, straight forward process. Comprehensive gut workup with the Advanced kit. Confirmed everything I needed to know about having severe leaky gut and what bacterial colonies were missing and overpopulated. HOWEVER, I have knocked off two stars for the lack of advice given. They claim to give 'personalised advice' depending on your results, but I personally found the advice lacklustre and generic, along the lines of 'eat more veg' etc, the most basic knowledge everyone knows. However, when I inputted my results into ChatGPT, I was given a comprehensive plan aimed at properly healing my gut lining and supporting my immune system that included supplementation and further testing suggestions. myBioma needs to get with the times..I understand they are not medical doctors so cannot fully advise, however mentioning things like using PHGG to support growth of butyrate producing bacteria and slippery elm to support the gut lining is pretty basic advice, yet they couldn't even include that. Overall, I would say the test is worth it only if you have the tools to analyse the results either yourself or with a functional medicine doctor.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful!

I am so glad I made this test! It's super easy and the results are soooo detailed and helpful, it's really a game changer. MyBioma helped me to improve my nutrition and habits and I just decided to make a second test.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Very interesting and detailed results

Very interesting and detailed results. They reflect my problems very well and I find it exciting how much you can find out just by this analysis. The recommendations fit very well and are actually easy to integrate into my everyday life. I'm going to implement some things straight away and do a new test in a few months' time - I'm really looking forward to it!

22 April 2025
Rated 1 out of 5 stars

Random results

Test handling, delivery and test times all ok and within reason. Unfortunately the test results seem completely random. As a vegetarian of many years relying a lot on milk products for protein the results would show I got Enterortyp 1 bacteroids and zero Bifidos and lactobacillus. I got attested a high probability for skin problems, leaky gut syndrom, SIBO, etcetcetc. Non of it is true. The dietary advice given is just your standard "eat a lot of veggies and fibre" and not at all linked to any of my assumed results.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy

I read some reviews on Trust Pilot for My Bioma that seemed very negative, but I can honestly say I cant fault anything. I had a very good experience. I am in the UK and I received my test with easy-to-understand instructions within a few days of ordering the test. I then posted the sample back after registering the sample online and taking the online questionnaire. Confirmation the sample had arrived at the lab took two weeks. I was aware it would take a little time as they had mentioned this in an email to me because of where they are located in relation to me. They kept me updated throughout the sequencing process right up until results day. The report itself is very comprehensive and comparing that to the additional information supplied in the dashboard summaries, made it even more detailed with advice, suggestions and explanations to further investigate. I am so happy with the service, the communication received, the level of service, the price versus the tests offered and the results report and the level of detail supplied to help the recipient understand what is going on within their own body. I have recommended My Bioma to two colleagues who are also going to purchase the advanced test for further investigation like myself.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and all round…

Fantastic service and all round experience,

I lost my activation code during a house move, and their support team handled it all for me.

Stool collection was simple, and their web app had some great insights and recommendations.

Highly recommend

6 March 2025
Unprompted review

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