Bob's Discount Furniture Reviews 9,071

I scheduled a delivery with Bob’s Discount Furniture for 10:00 AM and waited at home all day. At 3:00 PM they suddenly canceled my delivery without even calling or informing me. I took the day off from work just for this delivery, and they completely wasted my time.

When I called customer service, the representatives, supervisor, and manager I spoke with were not professional or helpful. All they did was repeat that they “understand,” but they didn’t actually do anything to fix the problem. It really felt like nobody wanted to take responsibility.

On top of the bad service, the quality of the furniture is low for the price I paid. Based on my experience, I will not be buying from Bob’s again and I do not recommend anyone purchase from them.

If you have a deadline, a move-in date, or simply value your sanity, DO NOT shop at Bob’s Discount Furniture.
We placed our order on August 5th. We were moving into a new home and explicitly made the store attendants aware of our timeline. We had a packed schedule of life events: a housewarming, a birthday, and hosting Thanksgiving. We needed this furniture.
Today is December 1st. Four months later. We have missed every single one of those milestones without a complete home. We spent our housewarming and Thanksgiving embarrassed and inconvenienced because Bob’s cannot figure out basic logistics.
The level of incompetence here is staggering:
1. The Sales Lies: We bought a Queen bed set and were explicitly told by the sales rep that it did not require a box spring. That was a lie. We set it up only to realize it was unusable, forcing us to run out and buy a box spring out of pocket just to sleep on a mattress.
2. The Delivery Chaos: Nothing arrived on time. Most items didn't show up until November—three months late. When the bed set finally arrived, it came without the dresser. When they finally scheduled the dresser, it arrived without the mirror. Another appointment, another day wasted waiting for someone to screw on a mirror.
3. The Final Insult (The Dining Table): Our dining table arrived in pieces throughout November. The final component, after waiting months, was delivered yesterday (Nov 30). The result? They forgot the screws. The delivery team told us the hardware wasn't in the box.
Now, after waiting since August, I am being told I have to wait another month for them to simply ship screws and schedule a technician to assemble it. We are looking at a 5-month fulfillment time for standard furniture.
This has been the single worst consumer experience of my life. Corporate needs to intervene immediately, but frankly, the damage is done. If you are moving, go anywhere else. Bob’s has ruined our move-in experience, our holidays, and our trust

Great awareness

Justin & Claudia at Freehold store were great to deal with. Extremely helpful, not pushy and listened to what I was looking for.

Christian is a wonderful salesman, he did not pressure us into a sale and let us take our time with deciding on our purchase.

I had an exceptional experience. A young man named Carleton assisted me with my king-size recliner bed. I will be returning for additional items, and he will be providing further assistance.

I had a great experience at the Roseville Store. I found the store super clean, with a HUGE inventory. Lots of good sales going on and the sales people will really work with you on pricing and financing. I was very impressed and purchase a sectional couch. I received it, delivered to my house in perfect condition and the delivery guys did not even give me a hard time about all the stairs. All in all, had a great experience and will go back for future furniture needs

Eric was very helpful and made the experience very easy. Bob’s had a more unique selection of dining sets than anywhere else we had been and after looking at it on and off for quite some time, we decided to buy it and are glad we did. It is going to look very nice in our dining room and they are going to deliver in just 2 more days (3 from when we purchased it), which is perfect because Thanksgiving is coming.

The Dedham location was very open, clean, and inviting. Our sales person (who I think was named Cheryl, I'm not great with names) listened to our needs and showed us options that fit without being pushy. She showed us lots of info on the Bobs return, delivery, and insurance policies which was very helpful as this was our first time making a large furniture purchase.

Very easy process! Salesmen didn’t pressure us or hover quick I appreciate.

Christine, was very professional and helpful. The whole experience was amazing and we got some incredible furniture. Definitely will shop at Bob’s again:)

Steppy once again made our shopping experience very simple. Very professional and knowledgeable, thank you again. Also to your manager “whose name I don’t recall, sorrry”. You both made it very simple. Thank you

Working with Lucas made my experience great. He made the process smooth, quick, & comfortable by listening to my needs instead of being pushy. I will comeback and purchase more just because of Lucas. Highly recommend!

Kevin was very professional and understanding, thank you!

I have purchased from Bob's Baldwin Park several times and each time my sales experience fulfillment goes higher. Hank was amazing and the availability of the furniture is a welcomed convenience. I will continue to patronize Bob's Furniture Baldwin Park.

Great delivery, on time and very polite and professsional!

Kevin our salesman was so helpful. Great selection at reasonable prices at Bob’s.

Great customer service despite frayed power cord to recliner we observed before unloading to our home . They will try to replace same chair later this week.

Peter the salesmen was awesome very helpful…we didn’t have a good experience with buying our bed frame as it was missing a whole bag of screws and bolts! I think we would have been happier with the purchase if they compensated the fact that we had to come back to the store 3 times to get the right screws and then it was missing a front drawer! The sales people and the delivery team are great it’s just the corporate that could do better by their customers when they mess up! But go see Peter he’s awesome knowledgeable and patient not pushy like when you walk up the stairs of the store and get attacked by sales people! Great guy Peter will shop with him again in the future if I need anything else!

I visited Bob's Discount Furniture in March and purchased several pieces that I truly love. The store staff were friendly and made the shopping experience pleasant, and the furniture itself is of great quality and style. Fast forward to October, and I'm still very satisfied with the pieces I bought.

However, my experience with the Goof Proof protection plan has been frustrating, and that's the sole reason for my 3-star rating instead of 5. When I tried to use the Goof Proof for my dining room chairs, I was told that since it's within one year of purchase, I needed to go through the manufacturer's warranty. The store did not assist me with this, leaving me to handle customer service on my own.

Furthermore, I attempted to file a claim for my sectional sofa after an incident involving a couple of threads being pulled. Despite explaining the situation, the claim was categorized as "movement within the house" and subsequently denied.

While the furniture and store experience were excellent, I would caution against spending money on the Goof Proof plan. It seems designed to deny claims, making it not worth the investment. If you're considering buying furniture here, skip the Goof Proof and enjoy the quality pieces instead.