CallCentric Reviews 9

For many years we already benefit from a great experienced customer service team. They are very professional and quickly gained product knowledge which makes it an amazing cooperation.

You were always helpful, communicative, decisive, reliable. It really made our project succesful thanks to the great work done! I recommend everyone to hire them, and we will do again if needed in the future!

For many years, Callcentric has been a reliable and affordable VOIP service for me. Their features, like adding SMS, or conference calls on demand are great. I've never had any issues, and when I did, responses were fast and helpful when configuring my equipment. Some may not like that there's no support call center, but they keep their costs low and support questions were answered fast. As a long time user, I think they're great!

The Management Team at Call-Centric is very professional and proactive. In the 2 years we have been working with them, there have only been a handful of minor issues that have been resolved immediately. The team members are always friendly and committed to helping our customers as if they were their own. Additional back office tasks are handled directly in very good quality. The flexibility to scale up and down is very much appreciated. We look forward to growing our business together with Call-Centric and continuing the very good working relationship.

My collaboration with CallCentric, though brief, has been incredibly productive. They have proven to be knowledgeable, reasonable, and deeply committed professionals, not only in providing skilled agents but also in their understanding of industry standards and workflows. Their valuable feedback enhanced my grasp of the project's requirements. Additionally, they played a significant role in helping to establish and refine key processes, contributing positively to the project's success.

I was working at Lysoform at that time, and one of the projects was to open a call center for the company, because there was a great need for it. During making a decision, we settled on the fact that we needed both a professional and a budget option. This company helped us a lot, we have been cooperating for a long time

I've been highly impressed with this CallCentric professionalism and efficiency. The agent we work with A****a is courteous, skilled, and consistently provide top-notch customer support. She prompt issue resolution has greatly improved our customer satisfaction. I highly recommend their reliable and high-quality services!

Our company, EpicStory, hired CallCentric to handle our customer support, and we were extremely pleased with the results.
Their team is highly motivated and ready to tackle challenges, proving themselves to be truly outstanding professionals in their field.
We particularly want to highlight our collaboration with Oleksandr, who took charge of managing the process. His professionalism, responsibility, and ability to effectively organize work are impressive. Thanks to his efforts, our customer support has become significantly more efficient and high-quality.
We highly value our partnership with CallCentric and can confidently recommend them as a reliable partner for organizing customer support

I’ve been working with CallCentric for almost a year and can highlight their professionalism and soft skills. Great guys🙌🏻