My Canada Payday Reviews 1,158

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fast, efficient, and reliable, often highlighting the quick response times and easy application process. Many people appreciate the excellent customer service, noting the staff's politeness, helpfulness, and professional approach in assisting with various needs and questions. The user experience is frequently described as streamlined, easy to follow, and stress-free, making the overall process very pleasant for consumers. However, some customers also noted issues with the process being time-consuming and invasive, with claims of long waiting periods for loan approvals that were advertised as quick. A few other people also felt that customer service was unhelpful, leading to problems like locked bank accounts and unsatisfactory interactions.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, reliability, and ease of use.... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, efficiency,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting the ease and speed... See more

Response time

Customers consistently note positive experiences with response times, with many praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve always had an amazing experience with this company. They’re trustworthy, knowledgeable people. Transparency is wonderful with this company and good thing you can call to speak them if needed!! Th... See more

Rated 5 out of 5 stars

I have been a client with My Canada Payday for a couple of years. This group is super client-focused and supportive while using a platform that is streamlined and efficient. The process is quick an... See more

Rated 5 out of 5 stars

I've been using my canada payday for a few years and never have I ever had an issue. If I need more than 3 payments they allow that. Responding time is amazing. Deposit after papers are signed ate wit... See more

Rated 5 out of 5 stars

Everything worked well today. The verification process with the bank is much quicker and easier since you changed providers. I have applied enough times now that I know exactly what to look for and... See more


Company details

  1. Non-bank financial service
  2. Financial advisor

Information provided by various external sources

Online payday loans in Canada. Borrow up to $1500 and get the funds in your account immediately.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The interactions were so quick and…

The interactions were so quick and simple. The response time was very fast and funds deposited quickly for my emergency auto repair. I trust this company and have used their service many times over the years. Trusty and reliable!

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Service!!!

The service is amazing, they're always there when you need them, they're polite, are accommodating and efficient.

Thanks My Canada Payday!!!

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Been waiting 2 hours for a response

Been waiting 2 hours for a response, never takes this long

6 August 2024
Unprompted review
My Canada Payday logo

Reply from My Canada Payday

Hi Lorelei, apologize for the waiting this morning. We got an outage for our email system this morning and now the issue has been fixed. Normally we would reply our customers in less than 30 mins. Thank you for choosing mycanadapayday and we appreicate your support!

Rated 1 out of 5 stars

MY FIRST TIME GETTING A PAYDAY LOAN…

MY FIRST TIME GETTING A PAYDAY LOAN FROM MY CANADA PAYDAY WAS NO HASSLE BUT THE OTHER 2 TIMES WERE LIKE TRYING TO PULL TEETH.
I WAS SURPRISED THEY LOWERED MY AMOUNT & I WOULD ADVISE PEOPLE WHO HAVE OR ARE IN CONSUMER PROPOSALS TO AVOID THIS COMPANY.
I FELT THE EXPERIENCE WAS SO BAD I REPAID THEM BACK & WILL NOT BE USING THIS COMPANY AGAIN

28 July 2024
Unprompted review
Rated 5 out of 5 stars

Always great service

Always great service! Fast and easy, just do your part and honor your contract and they will help you whenever you need it! I've used their service many times and have been a loyal customer for years.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company to work with!

I have been using this company service for more than 5 years and have never been disappointed. Excellent customer service, they are always work with you. If I can give them 10 stars I would. One if the absolute best company out there. Highly recommended.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

I have tried many Payday loans and this…

I have tried many Payday loans and this is by far the best. They work with me and are very flexible, professional and courteous. My only criticism is the credit check. So often it is cumbersome and takes a lot of time. But not only are they great when I call to try and offer me an alternative portal, if I am inconvenienced they go out of their way to process my loan once they receive the info and the funds are in my account just like that.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Convenient, quick, efficient process

The application process is easy and applications are processed quickly. Everything is done online (application, contract is emailed for e-signature, e-transfer for loan amount, auto-electric funds transfers for repayments). Very quick, very efficient process.

22 June 2024
Unprompted review

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