My Car Inspections Reviews 

53
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

My car was in a crash and deemed a total loss by the insurers. They did their standard book valuations which undervalued my car by about 30%. My car was one of only about 100 in the country so there... See more

Rated 5 out of 5 stars

These guys may be cheaper than their better known rivals but the service I received just proves paying more isn’t always the best option. Shout out to Alan who was incredibly helpful and responsive. I... See more

Rated 5 out of 5 stars

Jim!!! I can never express how thankful I am, last week of November you gave me so much of your time, patience and knowledge, you even took some of the stress away that I have been going through... See more

Rated 5 out of 5 stars

Recently used this company to inspect a Cat C vehicle. Inspection booked for the following day. I received a call from Jim who gave me his initial assessment, followed up by a very detailed report. Ji... See more

Company details

  1. Vehicle Inspection
  2. Car service

Written by the company

My Car Inspections are specialists in EV, Prestige, Classic & Cat S / Cat N used car inspections. Our independent, insured & accredited used car inspectors provide a nationwide pre purchase vehicle inspection service. We provide audited, insured & accredited independent engineers throughout the UK. These assessors include our own staff engineers in addition to specialist freelance inspectors. My Car Inspections offer a personal and professional service at competitive rates. We only allocate engineers that have suitable qualifications & expertise to match your individual inspection needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53 reviews

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4.7

All reviews

(53)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I'm very dissatisfied with my…ford galaxy inspection.would not recommend!!

I'm very dissatisfied with my inspection, the inspector call me on my phone after inspection and said there was only 1 fault with the new vehicle so I went ahead and brought it. To my surprise there is lots of faults with the vehicle and if I had none this I would of not brought it!

11 June 2020
Unprompted review
My Car Inspections logo

Reply from My Car Inspections

Hi Lottie

I just wanted to check the details of the review with you if that is ok?

The content of the review isn’t consistent with the information we have. A) relating to you receiving an immediate call from the engineer or B) that there was only one fault with the vehicle.

Our report lists numerous faults with vehicle. Access codes to view the report online were supplied by text notification not call. The engineers call records confirm he did not call you upon completion of the check. All our engineer contact details are provided along with the written report.

Could you pease clarify that the review submitted relates to the inspection we carried out?

+++++++Review Update+++++++

We have contacted the seller of the vehicle we inspected in Sheffield for our client Lottie on the 16th May. The seller confirmed as of the 16th of June that the vehicle remains unsold and still listed on eBay.

I can only assume that Lottie's review is for an alternative vehicle, inspected by a different inspection company. This review is does not relate to the thorough inspection we carried out for Lottie and is therefore not accurate reflection of our service or the service our client received.

My Car Inspections

Rated 5 out of 5 stars

Category N Inspection - Worth Every Penny

We were looking at a category N vehicle so decided to go with My Car Inspections as they seemed to specialise in insurance write offs. I cannot thank Jim enough for his time, patience & professionalism, especially as he was mucked about quite a bit by the seller. Definitely worth the money spent as based on the final report & follow-up conversation with Jim we decided to back out of the sale. I would highly recommend this company & the service they offer.

8 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent turn around an amazing…

Excellent turn around an amazing attitude, Lyndon was great always use the Birkdale team they are top-notch thanks, guys. If you need anything done whatever call the My car teams they know what's needed and when they will not push anything that you do not need! Dave A Birkdale

8 April 2020
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good communications, explanations, & value, given in an unhurried way. The customer is kept informed of the process, and given options at each stage.

11 July 2019
Unprompted review
Rated 5 out of 5 stars

The best car inspection company.

The best car inspection company.
Well worth the money spent.
Saved me from buying a very expensive car that would have cost me thousands to fix.
Can't thank Jim enough for the great service provided.
Keep up the good work.

21 June 2019
Unprompted review
Rated 1 out of 5 stars

A tail of how to be rude and unprofessional

Being the seller of the car, the potential Buyer had informed me that he was booking the inspection through this company. I had the call to confirm the time/date a day or so before from their head office.

Shortly before his arrival, the inspector called me. I greeted him, showed him the car. He was very rude and didn't seem to want to interact at all (I didn't even know the inspection procedure, the company doesn't even brief you..).

I asked if a test drive would be needed, and he said yes and he could trust that he is insured (like I'm going to take your word for it Mr. Random car inspector) - in future, show your identification and proof of insurance up front, and let the OWNER of the car know what you will be doing with it.

Oh, and if you want an inspector who will get his hands all greased up with oil etc., and then touching every surface on the inside of your car, then pick this company. BAD EXPERIENCE.

Anyway, he made the mistake of telling me that the majority of the car inspectors are RAC / AA workers just doing this as sort of a 'contracting job' to make a bit more money. So take the safe option - book with RAC / AA.

Thanks

14 May 2015
Unprompted review
My Car Inspections logo

Reply from My Car Inspections

Thank you for your review, we find your feedback the complete opposite to that of our client who commissioned and paid for the report on your vehicle pre to purchase.

Our client was fully aware that mycarinspections, as an online broker would instruct a freelance engineer on his behalf. The experienced engineer who carried out the inspection also contracts to the AA/RAC, his services were obtained at a significant saving through our site rather than booking with the parent company.

The engineers report concluded that "This vehicle is found with three faults (Transmission/Turbo/Shock absorber) that will require further investigation,rectification and ongoing attention." This level of work/expense was not something our client wished to get involved with and as a result was pleased with the skills provided by the engineer.

We have forwarded your feedback relating to the engineer directly to him to address, we fully expect him action your points raised when completing work for ourselves and other providers that he works for.

Rated 5 out of 5 stars

well worth it

I asked them to look at a cat d motor that had been advertised, so pleased I thought with my head and not my heart as I loved the car. Turns out that although the car had an MOT with no advisories, the standard of repair was poor and I was looking at quite a few issues to sort out immediately and lots that could come up in the future. I made the request for inspection on Friday, the vehicle was initially booked on for Monday, but he actually did it on Saturday, report ready by 9am on Monday morning. Very pleased with the service all round.

16 March 2015
Unprompted review
Rated 1 out of 5 stars

Very Unhappy

I had been put off [external reference] and [external reference] due to reviews so thought i would give mycarinspections a try . Firstly it was rather embarrasing as the day of the inspection came and i advised the seller it was a morning appointment so he said he would take the morning off work . Morning went and the seller contacted the engineer whos number the company had passed on and he didnt know anything about it !!! Luckily he was able to go over in the afternoon to inspect it .

I got a call in the evening and the engineer was very nice and next day got report which apart from a few cosmetic touches was all clear so was happy to hand over £6.5k for the car . First day it felt a little strange when changing gear then heard a strange noise from engine so took it to garage..........needed a new clutch and water pump !!!! I contacted the company saying i have had to put it in for repairs straight away as i need a car due to medical reasons but they said they would have to send out another inspector to view it.I said i could provide written evidence when they do the repair but the company just insisted i had to have it reinspected etc . Surely the fact the car was having that work done when the report did not have it listed shows somethings very wrong unless they felt i was replacing them for the hell of it !!! So now because i put my trust in them ended up with a bill for nearly £500 plus still having to pay their £155 which i would have been better off NOT using them for an inspection . Will NEVER use them or recommend them to anyone again.

3 March 2015
Unprompted review
My Car Inspections logo

Reply from My Car Inspections

Mr Ramage

I am sorry you are dissatisfied with your inspection however as you were unwilling to provide details of the repairer who quoted to replace the clutch and water pump we were unable to meet with your request to refund your inspection fee plus £500+ costs.
We stated in our prompt written reply to your direct complaint that any engineer receiving a complaint on our network is investigated and the vehicle if suitable evidence presented re-inspected. Any engineer found negligent in their inspection would be removed from our network and required to meet the costs involved in this error.
As you declined to provide a quote, contact name, garage name or number for us to discuss their findings we had no reasonable evidence in which to act upon or arrange a re-inspection of the vehicle. We of course take any complaint against one of our inspections seriously and would have no hesitation to reimburse any costs in relation to a genuine claim for negligence.
We are however unable to remove an engineer from our network or make a payment for £655+ without any evidence being supplied
Alan Evans
Senior Engineer

Rated 5 out of 5 stars

Speedy Service

At 1st I got frustrated as didnt get call to confirm inspection, however this was done then at short notice for the time I requested.
The engineer called straight away with feedback and a very detailed report was obtained.
Overall a very good service at exceptional value when compared with other inspection services. Will certainly use again if buying a new car

9 October 2013
Unprompted review
Rated 5 out of 5 stars

Initial problems with first engineer...but went above and beyond to make sure I was happy.

I originally booked in for a car inspection on Tuesday at Quicks Stockport where I was purchasing the car. The car depot had very bad communication and did not confirm with the engineer. However the engineer did not notify me of this and I wasted half a day waiting for a phone call that never happened. This was shared blame between the engineer and Quicks.

I raised my problem with mycarinspection complaints, and they apologised, instantly refunded me the payment and went above and beyond with a free inspection for my troubles. The engineer sent me photos and discussed the problem with me thoroughly and I am now awaiting his report.

Will definitely use again and strongly recommend.

4 September 2012
Unprompted review
Rated 5 out of 5 stars

The best £155 I have spent in a long time!

The inspection My car inspections carried out was very helpful and informative and has saved me a great deal of potential expense. It is the best £155 I have spent in a long time and I would have no hesitation in either using their service again or recommending them to others.

7 December 2011
Unprompted review
Rated 5 out of 5 stars

Car Inspection Service Excels

I would definitely recommend to anyone buying a car and thinking of booking a pre purchase car inspection to use My car inspections.

I had a couple of questions for the engineer pre inspection and their customer services team made sure an engineer called me to discuss.

The report was extremely thorough and easy to understand, and the engineer I spoke to was very professional and helpful.

17 November 2011
Unprompted review

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