"The experience was great! He quickly understood the issue, took his time explaining it, and walked me through how to fix it step by step. He stayed on the line until everything was installed proper... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We reached out to MyChoiceSoftware.com for software purchasing and had a great experience with the support we got from Jake at MyChoiceSoftware. He sent us a quote within a day after we reached out an... See more
Company replied
I was searching to buy an older version of MS Office so I could keep running Publisher on a new Windows11 computer. There were so many sellers online and I knew many of them were scams. This business... See more
Company replied
As a recent customer of My Choice Software I strongly support their 5 star rating. I bought a copy of Office 2019 from their website and downloading went fine, but I was unable to activate the product... See more
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Company details
- Software company
- Cloud Computing Service
- Computer Software Shop
- Software Vendor
- Telecommunications service provider
About My Choice Software
Written by the company
Customer satisfaction is our priority
As an industry leader in software and technology retail, customer satisfaction is our number one priority. Our goal is to deliver a universal solution for all of our customers’ software needs, while maintaining the industry’s lowest prices.
My Choice Software - your Software Choice
Written by the company
- We're committed to our customers!
- We have a long standing commitment to treat our customers how we would want to be treated -- with care, kindness and respect. Our commitment to customer service goes beyond that of other companies with our complimentary installation assistance program and our education resources provided to aid our customers find the solutions they need to make an informed purchasing decision.
Contact info
23706 Birtcher Drive, 92630, Lake Forest
- 800-318-1439
- Support@mychoicesoftware.com
- mychoicesoftware.com
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Difficulty activating Office 2019
After recently purchasing Office 2019, I had difficulty getting the product code to work. When I called, I spoke with Jake and he was more than helpful assisting me in entering the product code. Jake, I thank you so much for your fast and professional assistance.
13 January 2026
Unprompted review
Reply from My Choice Software
Thank you very much for taking the time to leave such a kind review, Ricky. We are glad we could help get everything sorted with your Office 2019 product code and make the process quick and straightforward. We really appreciate your feedback, and if you need any assistance in the future, don’t hesitate to reach out.
Jake Flome is the perfect person for this tech support role.
Jake Flome is very personable, unflappable, and competent. He contacted me prior to our session to introduce himself and was warm and reassuring once we connected. He was immediately open and easy to talk to which lowered my stress around the process of getting the Microsoft suite installed. The installation went smoothly from start to finish due to his clear instructions and obvious experience.
14 January 2026
Unprompted review
Reply from My Choice Software
Thank you so much for the kind and thoughtful review Kristin. We are really glad to hear that the process felt smooth and low-stress for you—that’s always our goal. We appreciate you taking the time to share your experience. If you ever need help again in the future, we are happy to assist.
I needed to change my order
I needed to change my order. Alex was very helpful, and was able to transfer payment already approved to the Microsoft Office 365.
13 December 2025
Unprompted review
Reply from My Choice Software
Thank you for taking the time to share your experience, Angela. We’re glad we were able to assist you with changing your order and smoothly transfer your approved payment to Microsoft Office 365. We appreciate your business and are always here if you need anything else.
Finn provided excellent technicalsupport for my Microsoft Office purchase. He was patient, knowledgeable, and made the installation process smooth and easy. Highly recommended!…
Finn provided excellent technical support for my Microsoft Office purchase. He was patient, knowledgeable, and made the installation process smooth and easy. Highly recommended!
12 January 2026
Unprompted review
Reply from My Choice Software
Thank you for the wonderful review, Diane. We’re delighted to hear that we provided excellent support and made your Microsoft Office installation smooth and easy. We truly appreciate the recommendation.
Great company to work with!
10 December 2025
Unprompted review
Reply from My Choice Software
Thank you for the great feedback, Carla. We truly appreciate your support and are glad you enjoyed working with us.
Jake was a life saver
Jake was a life saver. I had no wait at all. I had been working for 2 days to download my product and all the chat bot stuff was of no help. Jake solved everything in a jiffy.
12 January 2026
Unprompted review
Reply from My Choice Software
Thank you so much for your feedback. We’re glad we were able to step in and get everything resolved quickly, especially after the frustration you experienced. We truly appreciate you taking the time to let us know about your experience.
The tech, gabe
The tech, Gabe was phenomenal. He got me through the installation process quickly and easily. I am glad i paid for the installation assistance.
9 January 2026
Unprompted review
Reply from My Choice Software
Thank you for taking the time to share your experience, Greg. We’re thrilled to hear that we were phenomenal and made the installation process quick and easy. We’re glad the installation assistance was worth it for you. We appreciate your support.
Great support!
Purchased a Server 2025 license but it wouldn't activate. Called support and Alex was able to help me get it activated quickly and answer my questions about other licenses. Recommended!
9 January 2026
Unprompted review
Reply from My Choice Software
Thank you for the great review, Ruben. We’re glad we were able to quickly resolve the activation issue and answer your questions about other licenses. We appreciate your recommendation and are always here if you need further assistance.
Reply from My Choice Software
Thank you for your kind words, Mary. We’re glad to hear you found our team patient and knowledgeable. We truly appreciate your feedback and look forward to helping you again in the future.
Gabe was able to assist me in activating my program I had purchased from MyChoice
Gabe was able to assist me in activating a program that I had purchased in just 1 setting. I appreciated him greatly. I thought I was going to have to purchase additional programing, so he also saved me from spending money that did not need to be spent.
8 January 2026
Unprompted review
Reply from My Choice Software
Thank you so much for taking the time to share your experience, Teresa. We’re glad to hear that we were able to assist you with activating your program quickly and efficiently. It’s especially great to know we helped you avoid unnecessary additional purchases—that’s exactly the level of honesty and support we strive to provide. We truly appreciate your feedback and your trust in us.
I bought a windows 11 pro key several…
I bought a windows 11 pro key several months ago and again today. I was not able to get it to activate, but a call to my choice software took care of the problem. Both times Jake did an absolute fantastic job in getting it done for me, also very friendly and helpful. He helps till the problem is solved. I would recommend his service to anyone.
7 January 2026
Unprompted review
Reply from My Choice Software
Thank you for your continued trust and for sharing your experience, Andrew. We’re glad to hear that we were able to resolve the activation issue both times and see it through until everything was working properly. Our friendly, helpful approach and dedication to solving problems are exactly what we strive for. We truly appreciate your recommendation and look forward to helping you again in the future.
I wanted to take a moment to share how…
I wanted to take a moment to share how fantastic my experience was working with Jake. He was able to assist me with my issue extremely quickly and efficiently, which I truly appreciated.
Jake was professional, kind, and an absolute pleasure to work with from start to finish. His knowledge and positive attitude made the process smooth and stress-free, and it’s clear he genuinely cares about providing excellent support.
Thank you for having such a great technician on the team—this was a great experience.
7 January 2026
Unprompted review
Reply from My Choice Software
Thank you so much for taking the time to share this wonderful feedback, Amber. We’re thrilled to hear about your great experience. Our professionalism, efficiency, and positive attitude are exactly what we strive for, and we’re glad we were able to make the process smooth and stress-free for you.
This install took longer then expected…
This install took longer then expected due to Windows 11 Updates hadn't been completed. Gabe was very patient and worked though these challenges to complete this installation.
6 January 2026
Unprompted review
Reply from My Choice Software
Thank you for your review, Jim. We appreciate your patience during the installation. Windows 11 updates can sometimes add unexpected time, and we’re glad we were able to work through the challenges and ensure everything was completed properly.
Jake was very helpful and patient as we…
Jake was very helpful and patient as we worked through what turned out to be a mistake on my part.
6 January 2026
Unprompted review
Reply from My Choice Software
Thank you for your review, Andy. We’re glad we were able to help and patiently work through the situation with you. We appreciate your kind words and your trust in us.
Alex made everything easy and painless! Thanks so much!
Alex helped me purchase hard-to-find software, as well as installation support--all at a discounted New Year's price! The next day, he helped me install the software on my laptop using remote tech support. In less than a half hour, he prepped my system and had all my programs up and running! Alex has excellent knowledge of Microsoft Office products. He was patient, customer-focused, and a good communicator. He set me up for success, making sure that I could easily access my new software and that I knew how he set it up so I could make changes, if needed.
6 January 2026
Unprompted review
Reply from My Choice Software
Thank you for such a thoughtful and detailed review, Linda. We’re thrilled to hear that we made the entire process easy and painless—from helping you find the right software at a great price to getting everything installed and running smoothly. Our knowledge, patience, and customer-focused approach are exactly what we strive for, and we’re glad we were able to set you up for long-term success. We truly appreciate your kind words and your trust in us.
Reply from My Choice Software
Thank you for your feedback. We’re happy to hear you had a great support experience. We appreciate you taking the time to share your review and your support.
software installation problem
I was totally lost during the install process, and I called your office. It was just my luck to have Finn answer my call for assistance. It was refreshing to have someone on the call who was patient, understood my problem and was then able to resolve the issue in a reasonable amount of time.
5 January 2026
Unprompted review
Reply from My Choice Software
Thank you for your review, Dennis. We’re sorry to hear the installation process was challenging, but we’re very glad that we were able to step in and help. It’s great to know we were patient, understood the issue, and resolved it efficiently. We truly appreciate your feedback and your trust in us.
I purchased a Windows 11 Pro Key and…
I purchased a Windows 11 Pro Key and followed the directions that were emailed to me. The program that I was told to d/l and run told me that my Windows 11 Pro was up to date.
Not sure what to do next, I called My Choice Software, and Jake answered. He was polite and asked how he could help me. I told him that I followed the email that was sent to me, but didn't want to make a mistake installing the key.
He asked if he could take over my computer, which would allow him to get my key installed quickly.
Jake took over, I watched him work his magic, 2 minutes later, my Windows 11 Pro key was installed and active!
He asked if there was anything else he could help me with. I said no, and he thanked me for using My Choice Software.
He then disconnected from my computer. We talked on the phone for another 30 seconds, and I thanked him for his quick work.
2 January 2026
Unprompted review
Reply from My Choice Software
Thank you for taking the time to share such a detailed review, Mike. We’re glad you reached out and that we were able to assist you quickly and professionally. It’s great to hear that we made the process smooth, ensured everything was installed correctly, and got your Windows 11 Pro key activated right away. We truly appreciate your trust in My Choice Software.
Alex helped me initialize
Alex helped me initialize the Office 2021 products I purchased.
2 January 2026
Unprompted review
Reply from My Choice Software
Thank you for your review. We’re glad to hear we were able to help you successfully initialize your Office 2021 products. We appreciate you taking the time to share your experience and your support.
Kudos Jake
After my purchase I had difficulty installing the software. I made numerous attempts to reach out for support. Each time the representatives I spoke with seemed condecending to my troubles and offered little to resolve my Issue. However, Jake proved he did not employ that same demeanor. When all attempts failed, he explored outside the box until he was able to diagnose the trouble and resolve the issue. He did this with extreme professionalism and apathy to my frustration. Jake should be commended for his dedication to customer service and held as a management standard and an example to his teammates.
Thanks again Jake!
2 January 2026
Unprompted review
Reply from My Choice Software
Thank you for sharing your honest feedback, Dave. We’re truly sorry to hear about the frustration you experienced initially and appreciate you bringing this to our attention. That said, we’re very glad that we were able to step in, approach the issue with patience and professionalism, and ultimately resolve it for you. Thank you again for your patience and for recognizing our efforts—we appreciate your support.
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