"The experience was great! He quickly understood the issue, took his time explaining it, and walked me through how to fix it step by step. He stayed on the line until everything was installed proper... See more
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Review summary
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Reviews shaping this summary
We reached out to MyChoiceSoftware.com for software purchasing and had a great experience with the support we got from Jake at MyChoiceSoftware. He sent us a quote within a day after we reached out an... See more
Company replied
I was searching to buy an older version of MS Office so I could keep running Publisher on a new Windows11 computer. There were so many sellers online and I knew many of them were scams. This business... See more
Company replied
As a recent customer of My Choice Software I strongly support their 5 star rating. I bought a copy of Office 2019 from their website and downloading went fine, but I was unable to activate the product... See more
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Company details
- Software company
- Cloud Computing Service
- Computer Software Shop
- Software Vendor
- Telecommunications service provider
About My Choice Software
Written by the company
Customer satisfaction is our priority
As an industry leader in software and technology retail, customer satisfaction is our number one priority. Our goal is to deliver a universal solution for all of our customers’ software needs, while maintaining the industry’s lowest prices.
My Choice Software - your Software Choice
Written by the company
- We're committed to our customers!
- We have a long standing commitment to treat our customers how we would want to be treated -- with care, kindness and respect. Our commitment to customer service goes beyond that of other companies with our complimentary installation assistance program and our education resources provided to aid our customers find the solutions they need to make an informed purchasing decision.
Contact info
23706 Birtcher Drive, 92630, Lake Forest
- 800-318-1439
- Support@mychoicesoftware.com
- mychoicesoftware.com
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finn did what I would never have…never could have!
Finn did what I would never have attempted. He answered my questions - and when they told me my correctly entered charge card was invalid, he kept at it until they finally accepted it.
Two things I don't like about the365. It's harder to "save as" and I am always afraid the automatic save won't work - and that's a problem when I am on chapter 26 of a book I am writing. I'd like to click SAVE. But Finn was wonderful. He even called me back about 15 minutes after we hung up to ask if I was able to use it.
2 March 2026
Unprompted review
Reply from My Choice Software
Thank you so much for taking the time to share your experience, Sandy. We're really glad we were able to step in and help resolve the issue with your card and make sure everything went through. We appreciate knowing our persistence and follow-up made a difference. We also appreciate your feedback about Microsoft 365, especially regarding the “Save As” experience and concerns about relying on AutoSave while working on something as important as chapter 26 of your book. Feedback like this is very helpful, and we’ll make sure it’s shared with the appropriate team. Thanks again for your thoughtful review, and we’re always here if you need help in the future.
Reply from My Choice Software
Thank you for your kind review, Menard. We're glad to hear you had a positive experience and that our team was friendly, patient, and able to provide the solution you needed. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Customer Service was Awesome
So thankful that my call was answered by Tyler. He quickly resolved my issue in a very professional and patience manner. Thank You Tyler!
9 March 2026
Unprompted review
Reply from My Choice Software
Thank you so much for taking the time to share your experience, Nancy. We’re thrilled to hear that we were able to assist you and resolve your issue quickly. Providing professional and patient support is very important to us, and we’re glad we delivered just that. Thanks again for your feedback—we truly appreciate it.
Seamless experience with Jake
Seamless experience with Jake as he helped me get office working on two computers. Hats off to him and the company
11 March 2026
Unprompted review
Reply from My Choice Software
Thank you for your kind feedback, Jim. We're thrilled to hear that we were able to help you get Office up and running on both of your computers and that the process was a seamless experience. Thanks again for choosing our company, and please don’t hesitate to reach out if you need any assistance in the future.
Software receipt customer service
I had purchased Access 2016, but hadn't received the download email, so I called Customer Service. Alex A. assisted me, explaining the reason I did not receive the email for the. He was patient while I checked my version of Office 365, helped locate it and confirm it. He was very patient, knowledgeable and considerate. He suggested an alternative which I accepted.
10 March 2026
Unprompted review
Reply from My Choice Software
Thank you for taking the time to share your experience, Martha. We’re glad to hear that we were able to assist you and help resolve the issue with your Access 2016 download email. It’s great to know we took the time to walk you through checking your Office 365 version, helped confirm the details, and provided an alternative solution that worked for you. We truly appreciate your kind words about our patience, knowledge, and consideration. If you ever need assistance again, please don’t hesitate to reach out—we’re always happy to help.
Alex made my experience with activating…
Alex made my experience with activating Windows 11 Pro a breeze! He was very helpful and knowledgeable!
10 March 2026
Unprompted review
Reply from My Choice Software
Thank you for the great feedback Cori. We’re so glad to hear that we made activating Windows 11 Pro a smooth and easy experience. Our knowledge and dedication to helping customers really make a difference. We appreciate you taking the time to share your experience.
Finn provided support and excellent…
Finn provided support and excellent service to this old non techy grandma. Very grateful for his help.
9 March 2026
Unprompted review
Reply from My Choice Software
Thank you so much for your kind words, Jocelyne. We're delighted to hear that we were able to provide the support and excellent service you needed. We believe everyone deserves patient and helpful assistance, and it's wonderful to know we made the experience comfortable and easy for you. We're very grateful for your review and always here if you need help again.
Tyler handled my installation issue PERFECTLY!
Tyler handled my installation issue with ease and very quickly. They are always my go to for software purchases. Great prices.
6 March 2026
Unprompted review
Reply from My Choice Software
Thank you so much for the great review, Lisa. We're thrilled to hear that we were able to handle your installation issue quickly and perfectly. Providing fast, helpful support is something we take pride in. We truly appreciate your continued trust in us for your software purchases and are glad you enjoy our prices as well. We look forward to helping you again in the future.
Friendly and helpful service
7 March 2026
Unprompted review
Reply from My Choice Software
Thank you for your kind review Stephen. We’re so glad to hear that you found our service friendly and helpful. Our team works hard to make sure every customer has a great experience, and your feedback truly means a lot to us. We look forward to helping you again in the future.
I got stuck with installation errors .. but got great help
I got stuck with installation errors, and contacted the customer service. Jake F. promply returned all my emails and stuck with me until it was resolved. This is not the usual customer service .. great job Jake !
27 February 2026
Unprompted review
Reply from My Choice Software
Thank you so much for taking the time to share your experience, Mike. We’re sorry you ran into installation issues, but we’re really glad to hear that we were able to help. Providing responsive, dedicated support is something we strive for, and it’s great to know we stayed with you until everything was resolved. We truly appreciate your kind words and your support.
At first I was hesitant about calling
At first I was hesitant about calling, but after speaking with Tyler, I was put at ease about not knowing how to go about installing the app, still haven't figured it out yet but determined to get it done, because I will be a repeat customer.
3 March 2026
Unprompted review
Reply from My Choice Software
Thank you for sharing your experience, Johnnie. We're really glad you decided to call and that we were able to make you feel more comfortable getting started. Learning a new app can sometimes take a little time, but we’re confident you’ll get it set up—and if you need any help along the way, we’re always here for you. We truly appreciate your determination and look forward to helping you again in the future.
Alex
Alex. A was very efficient with helping activate new product that had conflicts with an older versersion. Thank you!
3 March 2026
Unprompted review
Reply from My Choice Software
Thank you for your feedback Terry. We're glad we could help resolve the conflict with the older version and get your new product activated quickly. If you need anything else, feel free to reach out—we’re always happy to help.
I was fumbling along trying to install…
I was fumbling along trying to install Microsoft software that I purchased from MyChoiceSoftware, and it was not working. I don't know what I did wrong, or didn't do. When I got Finn on the phone, he sorted it out quickly and I was up and running within a minute or two. Really great support!
3 March 2026
Unprompted review
Reply from My Choice Software
Thank you so much for sharing your experience, Cliff. We know installing software doesn’t always go as smoothly as planned, so we’re really glad we were able to jump in and get everything sorted out quickly. Getting you up and running within minutes is exactly the kind of support we aim to provide. If you ever need assistance again, we’re just a phone call away.
Thanks Tyler
Wanted to give a positive “shout out” to Tyler. Last Thursday he helped me (a non-techy) get a reasonably priced Microsoft Package with Word and Excel for my grandaughter’s school computer. He made it easy to purchase and delivered the license electronically!!!!
26 February 2026
Unprompted review
Reply from My Choice Software
Thank you for the wonderful review, Tom. We truly appreciate you taking the time to share your experience. We’re so glad we were able to make the process simple and stress-free, especially when it comes to finding the right Microsoft package for your needs. Making technology easy and accessible for everyone — tech-savvy or not — is exactly what we strive for. If you ever need anything else, we’re always here to help.
Tyler is a legend
Tyler saved me a massive headache. Felt bad my pc was giving him a hard time.
26 February 2026
Unprompted review
Reply from My Choice Software
Thank you so much for the fantastic feedback Bryce. We’re thrilled to hear that we were able to step in and turn a frustrating situation into a smooth resolution. Our team is always ready to tackle even the toughest tech challenges, and it means a lot to know that effort made a difference for you. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything else.
Great service from Alex
Great service from Alex. Got me squared away.
27 February 2026
Unprompted review
Reply from My Choice Software
Thank you so much for the great feedback, Glenda. We’re thrilled to hear that we got you squared away and provided excellent service. We appreciate your support and look forward to helping you again in the future.
Reply from My Choice Software
Thank you for the great feedback, Wallace. We’re so glad to hear that we provided outstanding, helpful, and quick support. That’s exactly the level of service we aim to deliver every time. If you need anything else, we’re always here to help.
Not the greatest customer service
I mistakenly purchased software from this company that I later found out I could not use and no longer wanted or needed. I contacted them to ask for a refund and was advised by a very adversarial representative that they would not give me a refund.
After several days and seeing why not so favorable review, they called to tell me that they would be discussing the situation and getting back to me. To date I have not heard back from them and the charge is still on my card.
19 January 2026
Unprompted review
Reply from My Choice Software
Thank you again for your feedback, Jim. We want to clarify an important detail regarding your purchase. The software license associated with your order was successfully registered and activated. As outlined in our refund policy, once a license key has been registered or activated, it is no longer eligible for a refund. This policy exists because activated software licenses cannot be returned, deactivated, or resold. That said, we sincerely regret that your interaction with our team felt adversarial. Regardless of policy limitations, every customer deserves clear, respectful, and solution-focused communication. We have reviewed the call internally and are addressing the tone and handling of the conversation to ensure it reflects the level of professionalism we expect. While we are unable to issue a refund, we are happy to assist you in getting value from your purchase or help ensure the software is properly installed and usable. Please contact us directly with your order details if you would like assistance.
Alex made the installation process very…
Alex made the installation process very easy after I was having trouble with it. Was on the phone for a short 10 minutes and everything was resolved. Very knowledgeable, helpful, and customer friendly.
26 February 2026
Unprompted review
Reply from My Choice Software
Thank you so much for your kind words, Taylor. We’re thrilled to hear that we were able to get everything up and running quickly and make the installation process smooth for you. Providing knowledgeable, friendly, and efficient support is exactly what we strive for, and it’s great to know we delivered that experience. If you ever need anything else, we’re always here to help.
Reply from My Choice Software
We truly appreciate your feedback, Neil. It means a lot to know you find our prices fair and our team helpful. Thanks for choosing us—we’re always here if you need anything.
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