While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, professionalism, and quick response times to inquiries. Many people are very satisfied with the quality of the products, describing them as well-made, effective, and providing excellent results. Reviewers appreciate the personalized support received, with staff going above and beyond to ensure satisfaction and resolve any issues. However, some customers also noted issues with product durability, with a few experiencing malfunctions or receiving faulty machines shortly after purchase. A small number of people also mentioned difficulties in finding replacement parts for their devices.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Product

Customers had positive experiences with the product. Many reviewers expressed satisfaction with the quality... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for their quick responses,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Quality

Consumers find quality to be positive. Many reviewers express satisfaction with the high quality and... See more

Based on these reviews

Rated 5 out of 5 stars

My experience with support team member, Amelia, has been great. I contacted in regards to shipping information and she quickly responded informing me that my machine would be sent out as soon as possi... See more

Company replied

Rated 5 out of 5 stars

I’m so excited to start using my 5-in-1 Cavitation machine! The customer service was amazing—every question I had was answered quickly and professionally. They truly stick to their word, and that kind... See more

Company replied

Rated 5 out of 5 stars

I ordered this machine and our FedEx ground delivery left it at the end of my driveway on a busy highway. Unfortunately it disappeared. The customer service support was phenomenal and quick to respond... See more

Company replied

Rated 5 out of 5 stars

If i could give them company 10 stars, i would! super helpful, and so so nice! We are in different time zones, sometimes with that, that could be aggravating trying to get in touch with someone, BUT N... See more

Company replied


Company details

  1. Beauty product supplier
  2. Cosmetic Products Manufacturer

Written by the company

myChway Online is a supplier of cavitation, radiofrequency, laser lipo, fat freezing, hydro dermabrasion, ultrasonic skin scrubbers, and other aesthetic equipment, and we are committed to providing our clients with safe and efficient fat reduction treatments and aesthetic skin care procedures.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

320 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 highly recommend I have purchased…

10/10 highly recommend I have purchased two items from this company I’ve received my product quickly. Also quick response regarding any questions. I will continue to make purchases with this company.

9 April 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you for your amazing feedback and recommendation! We’re so glad to hear you received your orders quickly and had a smooth experience with our support team. We truly appreciate your continued trust.

Rated 5 out of 5 stars

Miya was very helpful when I asked questions.

Miya was very helpful when I question about my shopping and returns , very prompt

2 April 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you for your feedback! We’re glad to hear that Miya was helpful and responded promptly to your questions. We truly appreciate your support.

Rated 5 out of 5 stars

6-in-1 cavitation machine…

I purchased a 6-in-1 cavitation machine from this company, and overall, I had a good experience. At first, I thought one of the parts was missing, so I sent them an email to inquire. I was pleasantly surprised by how quickly and kindly they responded, showing a genuine willingness to help me resolve the issue.

In the end, I took a closer look at the box and realized that the part was indeed included—I simply hadn't seen it. Even so, I greatly appreciate the customer support they provide, as they were very attentive and efficient in their response.

All in all, I recommend this company for its excellent customer service and prompt communication.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect! Customer service is awesome. They reply every single question really fast. They help with everything even customs. I am located in Spain for reference.
I can't be more happy with my machine. Really great quality. I will buy more from them.

1 April 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our customer service and the quality of your machine. It truly means a lot to us.

Rated 5 out of 5 stars

EXCELLENT XUSTONER SERVICE.. HIGH QUALITY MACHINE

The customer service at Mychway is OUTSTANDING! They respond quickly and make sure to resolve any problem you may have, if any.

The machine is perfect, I have no complaints!

High quality machine.

And FAST DELIVERY!

31 March 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you for your amazing feedback! We’re glad to hear you’re happy with our responsive customer service, the quality of the machine, and the fast delivery. Your support is truly appreciated.

Rated 5 out of 5 stars

Customer service Miya was swift in…

Customer service Miya was swift in response to my email and f/up action. I was surprised bcse I waited outside the window to report a missing item, however they could see by tracking, I had not received the second part of my order. I was very Impressed and I’m EXTREMELY Happy with outcome.. Thanks a BILLION MIYA! 🙃

17 March 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you for your kind feedback! We're thrilled to hear that Miya was able to assist you quickly and resolve the issue smoothly. Your satisfaction means a lot to us—we truly appreciate your support!

Rated 5 out of 5 stars

First time customer

First time customer. I purchased s shape with 30k and 50k machine. This machine has two handles one for cavitation the other one is vacuum. I have been using it half a month now about 2-3 times a week all over my body meaning: my underarms, my inner thighs and my abdomen. The machine is really easy to assemble and easy to use. Its very intuitive to understand. I can also tell that the machine is legit, its strong and feels professional. The results arent that visible yet but I one thing I can tell you so far that those areas are more tighter for sure. So with a regular usage I am sure that it will bring changes to my body. Also the customer service is very nice too! Overall, I dont regret buying this machine.

16 March 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you for your detailed feedback! We're glad to hear the machine is easy to use and that you're already noticing firmer results. With consistent use, you should see even more visible improvements. We truly appreciate your support and kind words about our customer service!

Rated 5 out of 5 stars

Mychway is the best!!

Mychway is the best!!! Thank you for customizing my machine. One of the trays was broken while en route for delivery. The tray was replaced and I received an extra one just in case. Amazing customer service!!!

13 March 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you so much for your kind feedback! We're very glad you’re happy with the customized machine and our service. It’s always our pleasure to help. We truly appreciate your support!

Rated 5 out of 5 stars

Best service

Best service, best communication 👌

14 March 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you for your kind feedback! We're glad you’re happy with our service and communication.
For any further inquiries,plesae feel free to reach out.

Rated 5 out of 5 stars

So happy with my purchases and experience with Mychway

I've bought multiple devices from Mychway and have always been super happy with them. They arrive quickly, they operate flawlessly and I always feel like I get more than my money's worth.
I've contacted Customer Service to ask specific product questions and I've always received a friendly, detailed and helpful answer fast. They make it so easy to get help from an intelligent human: they don't make me jump through multiple AI hoops or make it difficult to find a help link on their website - I can also use WhatsApp to get immediate support.
I'll continue to be a customer forever - their prices are great, they offer really good promotions and sales and they sell incredible products.

9 March 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you so much for your kind words and continued support! 😊 We’re thrilled to hear that you’re happy with our devices and customer service.

Rated 5 out of 5 stars

Great customer service they are very…

Great customer service they are very nice and respond fast !

24 February 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you so much for your kind words! 😊
We’re glad to hear you’re happy with our customer service and quick responses. It’s always our pleasure to assist you. We truly appreciate your support!

Rated 5 out of 5 stars

Customer service is great …Love my device

Customer service is great and very responsive. I recieved my devise in less than a week. I love my 7 in 1 cavitation machine as I have gotten great results so far. I was a little intimidating as it looks fo professional and structured so sturdy. a beautiful addition to my practice

20 February 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that you received your device quickly and that you’re already seeing great results with your 7-in-1 cavitation machine. It means a lot to know it’s a beautiful and professional addition to your practice.
If you ever need any support, we’re always here to help. We truly appreciate your trust in us!

Rated 5 out of 5 stars

Exchange

I bought the 6 in 1 machine and had to teturn it. I worked with Alice who made the transaction smooth. I am happy wit mychway customer! I will continue to new a customer thank you!

4 February 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you for your feedback! 😊
We’re glad Alice could make the process smooth for you. We truly appreciate your trust.

Rated 5 out of 5 stars

Alice is the best!

Alice, my customer service agent, is beyond wonderful. I really appreciate that I am communicating with the same representative instead of many different people. I also really appreciate how she would respond to my inquiries within 24 hours! She was so helpful in helping me choose which machine would best fit my needs, and she was very patient in answering all my questions. I am really grateful for her help!!

25 February 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you for your kind words! 😊
We’re so glad Alice could help and provide great support. We truly appreciate your feedback!

Rated 5 out of 5 stars

Delivery issues but excellent customer service

I ordered this machine and our FedEx ground delivery left it at the end of my driveway on a busy highway. Unfortunately it disappeared. The customer service support was phenomenal and quick to respond thru every step. They helped solve the issue and am very satisfied. Its unfortunate they had to help through this due to delivery problems but they came out on top.

6 February 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you for your understanding and kind feedback. We’re sorry for the delivery issue, but we’re glad our team could assist you promptly and resolve the matter. Your satisfaction means a lot to us.

Rated 5 out of 5 stars

Problem fixed!

I always love working with mychway its a trusted company I will always recommend. The carrier dropped my device, there for it was broken. The service i got from Miya was incredible. We got it all taken care of no problems.

28 January 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you for your kind words! We're sorry to hear about the shipping issue, but we're so glad Miya could help resolve it quickly. We really appreciate your trust in us and your recommendation. We're always here to support you!

Rated 5 out of 5 stars

I would like to start by saying that I…

I would like to start by saying that I have purchased from this company in the past. I bought my first beauty sculpting machine 6 years ago. And the quality is great, strong and sturdy. I ordered a new machine in December and shortly I received a email keeping me in the loop that it was not in stock and that they had a few options for me. I’m glad they kept me in the loop , great customer service service and I had a few emails send out and crazy hours and Miya always responded with quick priority. They have a loyal customer here with me and I hope they continue to to make durable and strong machines.

17 January 2026
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you for your continued support! We're glad to hear you've had a great experience with our products and customer service. We appreciate your feedback and will keep working to provide high-quality machines for you!

Rated 5 out of 5 stars

I have lost 30 inches in 6 weeks with…

I have lost 30 inches in 6 weeks with consistent use i use every 3 days, this over my entire body, I measured with a tape measure and body scan and the results were the same. I didn't believe it this was possible. I lost 3.8 inches on my upper waist alone. Consistency is the key, I have also incorporated better eating and exercise but I never expected results like this. 12 pounds of just fat.

28 January 2026
Unprompted review
Rated 3 out of 5 stars

Machine issues

Machine works great but the wand cavitation I only got to use it a bit and after the 3 months it doesn’t work well. I bought a cheaper device else where and works way better 3+ years and the Mychway Stand-Type 9-In-1 40K Cavitation Machine For Body & Facial Care machine I bought a few months ago here already having issues for the past months. And I can’t even find the replacement.
Taking my money quick and shipping was good just the device was not worth it.

25 October 2025
Unprompted review
mychway.online logo

Reply from mychway.online

Thank you for your feedback. We're sorry to hear about the issues you're experiencing with the machine. Our customer service team will reach out to you to help resolve this. Please check your email for further instructions and kindly respond to us so we can assist you as quickly as possible. We appreciate your patience and are here to make things right!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look