My Claim Group Reviews 

14,728
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 2,461 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service and helpful staff, described as professional, polite, and patient. Many appreciate being kept well-informed and receiving clear explanations. People often praise the team's efficient and friendly approach, noting their knowledge and willingness to assist with queries. However, some customers also noted concerns regarding the claim process and response times. A few experienced delays in email replies and found the process took longer than expected, leading to uncertainty about settlement timelines. Some reviewers also mentioned difficulties getting clear answers to questions or receiving confirmation for submitted documents.

What people talk about most

Claim

Customers consistently note ambiguous experiences with claim processes, with many expressing frustration over... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the politeness, knowledge, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, politeness,... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers reporting prompt and efficient... See more

Service

Customers had positive experiences with service, often highlighting the excellent and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found the website very helpful, once you’ve entered the details you receive several links to choose a company to move forward. The slow process of completing has nothing to do with my claim group.

Company replied

Rated 5 out of 5 stars

Very professional, polite and patient. Made sure I was clear in all information when I questioned. I feel they genuinely look out for your welfare ,only small negative is that it does take time to... See more

Company replied

Rated 5 out of 5 stars

My Claim group are working very hard to redeem those overpriced charges from various banks and brokers. 5 Star for their efforts and for keeping clients up to date on matters unfolding

Company replied

Rated 5 out of 5 stars

Just had a call from Lucy at My Claim Group, regarding my previous complaint about using their commercial partners Consumer Rights Solicitors. Lucy explained everything and apologised for lack of re... See more

Company replied


Company details

  1. #130 of 156 best companies in Legal Services

Written by the company

My Claim Group Are A Claims Compensation Specialist. Who work tirelessly to achieve the right outcomes for our clients. Our bespoke technology allows us to identify potential claims immediately and providing you assurance that your case will be dealt with efficiently. Our vision is to be the UK’s first choice for compensation claims, keeping our processes clear and simple for our clients. Getting the right resolutions for all involved.

How can I check if I'm eligible to claim?

Written by the company

1. We’re making some updates to our advertising and sign-up processes.
2. As part of this, we’ve agreed with the FCA to temporarily pause new customer sign-ups while these updates take place.
3. This won’t affect our existing customers. Your claims are still moving forward, and our team is working hard behind the scenes everyday.

Contact info

Promotion box for My Claim Group

Check to see if you are owed

Vehicles bought after 2007 likely had hidden commissions you can claim

4.4

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(14,728)

2,278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The return call was dealt with…

The return call was dealt with quickly.
Also the gentleman answered all my questions and was most curious and patient with me.
Date was 22nd June
Couldn't change it from 6th.

22 June 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Diana,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

Excellent

Excellent, but taking a loooooong time

12 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Marcel,

Thank you so much for leaving us a review based on your experience so far and for your patience. We really appreciate the positive comments 😊

Rated 5 out of 5 stars

Very helpful !!!

22 June 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 1 out of 5 stars

Since making the enquiry

Since making the enquiry, have never replied to any of my emails!

10 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Mr Spencer,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Very kind lady explained everything…

Very kind lady explained everything nice and clear .thankyou

22 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Sian,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Customer service is top class.

Customer service is top class.

22 June 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 1 out of 5 stars

I just contact consumer court if need to

I just contact consumer court if need to

12 December 2025
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

service 100% again

service 100% again
THANKS.

22 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Robert,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

Rapid response and immediate help and…

Rapid response and immediate help and fix to my solution without long waiting on hold. Young lady on the phone was very helpful and on the ball

22 June 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Rachel,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars

Easy to deal with keep you informed how…

Easy to deal with keep you informed how things are progressing.

20 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Adkins,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars
My Claim Group logo

Reply from My Claim Group

Dear Tracy,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 4 out of 5 stars

They were excellent with the delivery…

They were excellent with the delivery on the item

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Mr Coombes,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 1 out of 5 stars

Get the claim sorted earlier

Get the claim sorted earlier

19 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Soulsby,

Thank you for speaking with us to resolve your concerns. We appreciate you taking the time to leave a review. We take all feedback seriously and are committed to improving our service.

Rated 5 out of 5 stars

All good so far in checking my claim

All good so far in checking my claim. The young lady was professional and obviously experienced

19 June 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Mr Clark,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars

Great service

Great service

19 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Dunn,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

Good follow up

Good customer service

19 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Mugiren,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 4 out of 5 stars
My Claim Group logo

Reply from My Claim Group

Dear Linda,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 1 out of 5 stars

Not happy

Not happy
Been going on to long
Keep asking me for my signature and driving licence details.
Never had any letters from your company just emails.
Getting rather concerned regarding sending personal information.

18 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Penney,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

I had a query which was looked into and…

I had a query which was looked into and sorted very quickly. Thank you.

18 June 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Mr Potter,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

Hannah

Hannah, exceptional help.

18 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Steve,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

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