MyClean Cleaning Services Reviews 

149
•
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

My experience with this service was beyond frustrating. I booked what was supposed to be a comprehensive clean, yet the team left early and barely touched the areas I paid for. Surfaces still had visi... See more

Rated 1 out of 5 stars

If I could give less than 1 star I would. I don’t know how, but our apartment was WORSE after their “clean.” Worst cleaning service I’ve ever used! A dozen back and forth messages to get it properly c... See more

Rated 1 out of 5 stars

Paid for a deep clean for an unfurnished apartment that I am moving into, which was supposed to be around 7/8 hours, and include cleaning inside cabinets, refrigerator, etc. When I came back after 4 h... See more

Rated 1 out of 5 stars

The cleaning wasn't great. I ordered the service for my tenant. However, the tenant has to spend 6 hours for making additional efforts to redo the job. "We went through 3 rolls of paper towels and eve... See more

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1.2

Bad

TrustScore 1 out of 5

149 reviews

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(149)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Extremely unhappy with the service of US- my clean

Extremely unhappy with the service of late. In my capacity as Vaibhav's mom, I was handling the cleaning appointments from outside the US. Visited my son's apartment yesterday & found the service to be very poor:
1. Filthy kitchen counter top strewn with dirty glasses, tissue paper, empty plastic packets & cartons, & food stuck to the counter which required intensive scrubbing before it was removed
2. The condition of the dining/study table & TV console was the same- not even dusted, nor the papers there piled up, so it could be cleaned
3. The area below the bed had not been swept for a few weeks- again strewn with paper, plastic, cartons
4. The bedside table again had not been cleaned for weeks with papers & coins actually stuck to the table, probably with food articles which had been dropped there weeks ago
5. The only area which was clean was the bathroom & a part of the living area
Overall very disappointed with the service, specially given the costs involved & your reputation coupled with the fact that the cleaning is scheduled regularly at a 2 week interval.
P.S. Vaibhav has never had the opportunity to meet the cleaning lady - Aurora- given his schedule.

30 May 2017
Unprompted review
MyClean Cleaning Services logo

Reply from MyClean Cleaning Services

Hello Alka,

We appreciate your feedback. It sounds like Aurora has been cleaning for your son for a while, and that we had never heard that there was an issue. She has many happy clients, but clearly she has lost focus here. I see that our COO has reached out to address your concerns and ensure we get back on track.

Please reach out to me here or at mscharf@myclean.com, so we can discuss next steps.

Thank you.
Mike

Rated 5 out of 5 stars

prompt and trustworthy

I have the same lovely lady come timely and does a great job, and importantly I trust her in my home to be respectful and also do a great job. I have been very happy with the service from myclean.

30 May 2017
Unprompted review
Rated 3 out of 5 stars

I have requested the last couple of …

I have requested the last couple of cleanings for the shower walls to be cleaned and they have not been either time. Additionally, it doesn't look like the floors were cleaned thoroughly (e.g. spots on the hardwood).

30 May 2017
Unprompted review
MyClean Cleaning Services logo

Reply from MyClean Cleaning Services

Hi Katie,

Thank you for your feedback. I am sorry our cleaner has not taken your notes and addressed these concerns.

I see that our COO has reached out to schedule a re-clean and get us back on track.

If there is anything I can do for you, now or in the future, please email me at mscharf@myclean.com.

Thank you for being a valued MyClean client.

Mike

Rated 5 out of 5 stars

Cleans my home thoroughly

You'll have a great experience so long as you communicate well with your cleaner! I find the reservation system a little annoying that you have to email/call/text someone to edit an appointment, but they always respond immediately so it's not a burden.

30 May 2017
Unprompted review
Rated 4 out of 5 stars

The administration is great

The administration is great. Cleaners are variable. It took a few tries, but on my third clean I had a conscientious Cleaner who did a great job, and I've stuck with her since.

30 May 2017
Unprompted review
MyClean Cleaning Services logo

Reply from MyClean Cleaning Services

Hi Asavari,

Thanks for your thoughtful feedback.

I am sorry it took a few cleans to find a cleaner who met your needs, though I am glad to see we worked with you to find a good fit.

Your satisfaction is our #1 goal, and we want to give you a 5 star experience.

Please respond here or email me at kenny@myclean.com to discuss how we can get there!

Rated 3 out of 5 stars

Pretty good!

The service is generally good. We've had some inconsistencies between cleaners but most have done a very nice job. Cleaners have been very trustworthy and work hard. Rates are on the higher end for this type of service. Customer service is usually very responsive to any scheduling issues though it would be nice if recurring appointment reminders came more than 24 hours in advance. Would give 3.5 stars if that was available.

30 May 2017
Unprompted review
MyClean Cleaning Services logo

Reply from MyClean Cleaning Services

Hi Brian,

Thank you for your feedback.

MyClean's pricing is at or below market, at least among companies that employ their cleaners. Employing our cleaners allows us to provide them consistent hours, while providing customers with consistent results.

I see that you have not settled into a requested cleaner. Please let me know if any of your recent cleaners met your needs, so we can set you up with regular service with her.

I look forward to hearing from you.
Mike

Rated 3 out of 5 stars

The convenience factor is good but the …

The convenience factor is good but the actual cleaning is pretty bad due to the fact that you never receive the same person more than a few times - so you have to repeat the whole process over again. And some are better than others.

30 May 2017
Unprompted review
MyClean Cleaning Services logo

Reply from MyClean Cleaning Services

Hi Andrew,

Thanks for responding to our survey.

Our goal is to provide both a convenient and high quality clean.

I have carefully reviewed your account.

It appears that you have two requested cleaners, but neither are free for your scheduled appointments, and that your appointment time is not flexible. As such, our notes indicate that we will send one of your requested cleaners, "if available" (which they rarely are, since they have other subscriptions that conflict). If there are some other days and times that work, please let me know and we can check their availability.

In the alternative, if you were happy with your last clean, we can make sure we send her from now on. Please let me know.

I look forward to hearing from you and getting you the 5 star experience you deserve.

Mike

Rated 4 out of 5 stars

Good/but not excellent

The cleaners that I have had are trustworthy and in general do a good job cleaning. The customer service is excellent. The only issue that I have, is that you have to be on top, telling them to clean all those hidden spaces: underneath/top of shelves...

30 May 2017
Unprompted review
MyClean Cleaning Services logo

Reply from MyClean Cleaning Services

Hi Diana,

Thanks for your thoughtful feedback.

You and I had emailed in the past about your cleaner. If she is still not working without supervision, I would be happy to reassign your account. Please let me know if you would like me to take this step.

Your satisfaction is our #1 goal, and we want to give you a 5 star experience.

Please respond here or email me at kenny@myclean.com to discuss how we can get there!

Rated 5 out of 5 stars

Good value

Not always the most thorough clean but the best for the value and the convenience / flexibility of the cleaners. So easy to schedule / reschedule.

30 May 2017
Unprompted review
Rated 4 out of 5 stars

Easy to schedule

Easy to schedule. Cleaning quality can vary but the baseline is very good.

30 May 2017
Unprompted review
MyClean Cleaning Services logo

Reply from MyClean Cleaning Services

Hi Rich,

Thanks for your thoughtful feedback.

Our happiest customers find a regular cleaner and find a day and time that work for you and her.

Was a there a particular clean that went well?

Your satisfaction is our #1 goal, and we want to give you a 5 star experience,

Please respond here or email me at kenny@myclean.com to discuss how we can get there!

Rated 5 out of 5 stars

Love Myclean

Have been using myclean probably for about a year now and have been pleased with all of our cleaners. Most recently, we have consistently had Heather Styles and she is punctual and amazing at her job.

30 May 2017
Unprompted review
Rated 5 out of 5 stars

Love my clean!

You guys always do a great job and are so flexible with the schedule!! Everyone is so kind both cleaners and customer service reps! Thanks!!

30 May 2017
Unprompted review
Rated 4 out of 5 stars

The service was worth what I paid for.

12 May 2017
Unprompted review
MyClean Cleaning Services logo

Reply from MyClean Cleaning Services

Hi Fracesco,

Thanks for your feedback.

Your satisfaction is our #1 goal, and we want to give you a 5 star experience,

Please respond here to discuss how we can get there!

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