Who ya gonna call? My Concierge Direct Busters!!Holy wow — these folks have managed to take desperation and deception to a whole new level. Big promises, bold marketing claims… and a whole lot of... See more
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Very aggressive sales tactics to get you on a contract Which you have to sign through zoom video call. And zero results from the money you invest in. Hotel guests won't find their way to your business... See more
Company replied
We are really pleased with the whole onboarding experience from Mike & the team at My Concierge Direct. Every step was seamless and we are very pleased with the digital guest guide that will help t... See more
Company replied
Great option for us and very quick to set up with attentive support. We've been able to cut down on paper usage by removing Guest Directories from all bedrooms and the stats that are sent to us on a m... See more
Company replied
Company details
Written by the company
At My Concierge Direct, we believe that every journey should be filled with memorable moments, and that's why we've created the ultimate Digital Guest Guide to elevate your guest’s experience. Our unique software can take your concierge to the next level or create a digital concierge service for hotels with no existing facility.
Contact info
8 Avroe Crescent, Blackpool, Lancashire, FY4 2DP, Blackpool, United Kingdom
- 01253 489569
- info@myconciergedirect.com
- myconciergedirect.com
3.0
Average
56 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chloe was super responsive and very…
Chloe was super responsive and very clear on her communications; made the process so much easier.
6 May 2025
Reply from My Concierge Direct
Thank you for the great feedback! We’re delighted to hear Chloe made the process smooth and easy for you—she’ll be thrilled with your kind words!
great feedback and customer service as we sorted our account information
We appreciate being able to quickly get feedback and support with any questions sent
16 April 2025
Reply from My Concierge Direct
Thank you for the kind feedback! We’re glad our team could provide quick support and help you sort everything out smoothly. Don’t hesitate to reach out if you need anything further!
Reply from My Concierge Direct
Thank you for the great feedback! We’re glad you’re happy with the final product and found the process efficient. We look forward to working with you again!
Very nice and speeding turn around.
25 April 2025
Reply from My Concierge Direct
Thank you for your feedback! We're glad you were happy with the quick turnaround and service. We look forward to working with you again!
Professional
The team demonstrated professionalism and cooperation throughout the numerous requested revisions. However, earlier clarification regarding the incompatibility of the provided images with the intended display format would have been beneficial, saving both parties time.
16 April 2025
Reply from My Concierge Direct
Thank you for your honest and constructive review. We’re glad to hear you found the team professional and cooperative during the revision process. We also appreciate your feedback regarding the image compatibility—it’s a valuable point, and we’ll take it on board to improve our communication moving forward. Your input helps us grow, and we truly value the opportunity to work with you.
Reply from My Concierge Direct
Thanks so much for your feedback! We're really happy to hear you found the process easy and our team friendly to work with. Always here if you need us again!
this is a fraudulent company
this is a fraudulent company. Do not give them any credit card information!!!! "I rang through to the store earlier today and I have been advised to email you." Ok, they are located in Lancashire...we are in San Francisco.
9 April 2025
Unprompted review
Reply from My Concierge Direct
We're sorry to hear your concerns and appreciate you bringing this to our attention. We’d like to clarify that we are a legitimate and reputable company based in Lancashire, UK. While our headquarters are in the UK, we operate globally and support clients across various regions — including the United States.
We take the security of customer information very seriously and have strict protocols in place to protect all data. If you believe there has been any misunderstanding or confusion — possibly even a case of mistaken identity — we’d really appreciate the chance to look into it.
Please get in touch with us directly at customer-services@myconciergedirect.com, and we’ll do our best to assist you quickly.
I wish I have researched this company…
I wish I have researched this company before agreeing to try their program.
Like other reviews the hotel didn't know anything about their program and was not interested in working with them.
They were very quick to return emails until provided my credit card. Now they won't acknowledge my demand to not make any future charges to my card.
I am forced to report them a fraud.
9 April 2025
Unprompted review
Reply from My Concierge Direct
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced and take your concerns seriously. We are committed to resolving this matter promptly.
Please reach out to us directly at customer-services@myconciergedirect.com
so we can address your concerns and work towards a resolution.
Friendly and efficient experience.
17 March 2025
Reply from My Concierge Direct
Thank you for your kind words! We're delighted to hear that you found our service both friendly and efficient. Providing a welcoming and effective experience is our top priority, and your feedback encourages us to keep up the good work. We look forward to serving you again soon!
Very helpful and patient team!
14 March 2025
Reply from My Concierge Direct
Thank you for your kind words! We're delighted to hear that you found our team helpful and patient. It was a pleasure working with you!
Unfortunately
Unfortunately, if I had researched the company, before committing to it, I would not have lost out of £1000.00 as I did not get any leads what so ever through there app.
They promised I will be the only company on the app, when they launched the app another taxi company was on their home page. When I questioned them they basically said they can’t do anything.
They give you false information to sign up and after you sign up they stop communication and pester you for payment.
So stay away as they scam you out of your hard earned money for their personal gains.
DO NOT ENTERTAIN THEM.
5 March 2025
Unprompted review
Reply from My Concierge Direct
We’re sorry to hear that you feel this way about your experience with our service. We take customer feedback seriously and always strive to provide clear and honest communication.
We regret that our service did not meet your expectations, and we would be happy to discuss your concerns further. Transparency and fairness are key to how we operate, and we never intend to mislead or misrepresent our offerings. If there was any misunderstanding regarding exclusivity or lead generation, we’d love the opportunity to clarify and address the situation.
Please reach out to our team so we can work toward a resolution. We value our customers and would appreciate the chance to improve your experience.
With regards to the experience setting…
With regards to the experience setting up my page, it was Excellent! I provided my feedback to them and recommended changes, and they were implemented immediately. Great Job!
31 January 2025
Reply from My Concierge Direct
Thank you for your kind words! We're delighted to hear that you had an excellent experience setting up your page. Our team always strives to be responsive and ensure that any feedback or changes are implemented quickly. We truly appreciate your support and look forward to working with you again in the future!
Scam artists. (Updated)
I signed up for my concierge direct over 6 months ago. In that time the hotel that they partnered our business with had no idea of our existence, wasn't selling our tours either. And also still will not return my calls or emails. At this point I've spent over $4,000 on my concierge direct paying monthly, and I have had absolutely zero service out of it. They are a scam artist and they will not answer your phone calls back and just pretend that everything's okay while continuing to automatically charge your card.
-UPDATE
I have now received a reply to the review through trust pilot, and they are requesting me that I contact the company to have things sorted out. The only reason why I've left this review is because I have contacted them multiple times and nobody has followed up or checked in with me notifying the things were being processed. They're doing the same job of being a scam artists even in the background.
5 February 2025
Unprompted review
Reply from My Concierge Direct
We’re truly sorry to hear about your experience, and we take your concerns very seriously. Customer satisfaction is extremely important to us, and we never want anyone to feel unheard or unsupported.
We would love the opportunity to resolve this situation and address any misunderstandings. Please reach out to us directly so we can investigate what went wrong and find a solution that works for you.
We appreciate your feedback and are committed to making this right.
Excellent service and professional support
Excellent service and professional support
Thanks again
23 January 2025
Reply from My Concierge Direct
Thank you for your kind words! We’re delighted to hear that you received excellent service and professional support. It was our pleasure to assist you, and we truly appreciate your feedback.
If you ever need anything in the future, don’t hesitate to reach out. Thanks again!
Reply from My Concierge Direct
Thank you for your kind words! We're thrilled to hear you found our service friendly and efficient. Your feedback means a lot to us, and we look forward to assisting you again in the future!
Reply from My Concierge Direct
Thank you for your feedback! We're delighted to hear you were pleased with our service. If you need anything in the future, we're always here to help!
If I can I would leave you 0 star,but I…
If I can I would leave you 0 star,but I can't so one star for your service. Please everyone be sure you won't get what this scam company promise you, all they want is your money. I've been promised so much but actually I didn't get a single job. Absolutely nothing. Stay away don't waste your money and time.
7 January 2025
Unprompted review
Reply from My Concierge Direct
We're sorry to hear about your experience. We take all feedback seriously and are committed to transparency and delivering the services we offer. If there have been any misunderstandings or concerns about the services provided, we encourage you to reach out to our customer support team directly so we can investigate and work towards a resolution. Your satisfaction is important to us, and we are committed to addressing any issues you may have experienced.
Thank you so much
Thank you so much! This experience has been a very good one. Even though I’m in the US, the communication was super easy and the ladies were extremely helpful in every way. Especially, Andra & Chloe.
I’m excited to see how it all goes.
30 October 2024
Reply from My Concierge Direct
Thank you for your wonderful review! We’re so glad to hear that, despite the distance, communication was seamless and that Andra and Chloe could provide the support you needed. We’re just as excited as you are to see how everything turns out and look forward to keeping in touch throughout the process. Thank you again for your trust and enthusiasm!
Professional team and timely updates
24 September 2024
Unprompted review
Reply from My Concierge Direct
Thank you for your review! We’re pleased to hear that you found our team professional and appreciated the timely updates. It’s always our aim to keep the process smooth and transparent for our clients. We look forward to working with you again!
Very helpful it getting everything set…
Very helpful it getting everything set up and always responded to emails and helping sort everything out
24 September 2024
Reply from My Concierge Direct
Thank you for taking the time to leave such a wonderful review! We’re delighted to hear that you found our team helpful in getting everything set up and responsive to your emails. Ensuring that everything runs smoothly for our clients is always a top priority, and it’s great to know we were able to assist you effectively.
If you need any further support or have any questions in the future, please don’t hesitate to reach out. We’re always here to help.
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