The biscuit arrived beautifully packaged and was delightful. I chose a specific delivery date, and it was delivered as planned. After extensive searching, I found this to be one of the most affordable... See more
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Review summary
Created with AI, based on recent reviews
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Buying the very best Italian Mineral Water - Ferrarelle - at reasonable prices (for UK). I first came across Ferrarelle Mineral Water in 1980 when I joined Hedges & Butler (part of Bass group) -... See more
It is pointless to set a shopping amount which allow you free delivery if you are going to ship on the last day (2 to 6 business days). Never mind, plenty of Italian shops online. This was my review... See more
A good selection of reasonably priced italian food and household items. I always receive everything I order within the agreed timeframe and extremely well packaged. A very reliable service I have now... See more
Company details
Written by the company
MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!
Contact info
Unit A3 - OYO Business Units, DA17 6AX, Belvedere, United Kingdom
- info@mydelibox.com
- mydelibox.com
4.5
Excellent
702 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 24 hours
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My deluybox
Company still charge you the full amount for the next day delivery if you place your order after 11 am on Friday and deliver whenever to you. I have placed my order on Friday (09.08) at 11.32 to be fair and possibly will be delivered tomorrow I am holding my breath now don't know if I will get it . When you try to explain to them that what they are saying is wrong and the overcharge you for a service that they do not deliver on time they get quite defensive and rude to you. I will report them to the relevant agencies now.
12 August 2024
Unprompted review
Reply from myDelibox
Hello, Milena. Thanks for your order and sorry for what has happened. As already explained via email and also over the phone, you selected at the checkout this delivery method: "NEXT DAY - order by 11am Monday to Friday, get it by next business day ".
Since you ordered on Friday after 11am, this means that the order will be delivered to you on Tuesday (next business day). If you ordered before 11am, it would have been delivered on Monday instead. Your order is currently in transit and it will be delivered today as confirmed to you multiple times. There wasn't any wrong doing from our side, and if you believe we have been rude we do apologize once again, since this wasn't our intention. We genuinely believe this was a misunderstanding in communication between us and you. You also ordered from us multiple times in the past and everything went smooth. Thanks again for your understanding.
Fantastic choice of Italian groceries…
Fantastic choice of Italian groceries at a great price.
Fast delivery.
30 July 2024
Great service
30 July 2024
Perfect package
Perfect package, all wrapped up with care and everything arrived with no damage. Quick delivery.
30 July 2024
The product is great and delivery time…
The product is great and delivery time as should be.
26 July 2024
I had to cancel my order because the…
I had to cancel my order because the delivery fee, in the UK mainland, was unacceptable!
26 July 2024
Reply from myDelibox
Hello. As explained via email your postcode does not qualify for our UK mainland rates. The extra charges are also written into our delivery page. We also refunded promptly your order as soon as you wanted to cancel it.
We then believe this review is unfair and we will report it to trustpilot.
Precise and with good food 😋
1 August 2024
Unprompted review
Great products, great service
Great products, delivered quickly and well packaged in eco friendly packaging. Lovely to be able to get my Italian favourites here in the UK.
24 June 2024
Unprompted review
Great service
25 June 2024
Good company
Order often, great selection, good prices. Items arrived packed very carefully
13 June 2024
Unprompted review
Always great service,good…
Always great service,good choice of products.delivery on time.thank you
6 June 2024
Unprompted review
All very good and very fast service.
28 May 2024
Very good choice!
I'm italian and I'd like to get some products from my country. On mydelibox I can get some.products I can't find in the shops around me and the prices are very good!
24 May 2024
Unprompted review
Scandalous poor customer service and…
Scandalous poor customer service and attention to the customer in general. Ordered with next day delivery and Fedex damaged the parcel. Had a call from them saying the parcel is now leaking so they are not going to deliver it. I immediately contacted Mydelibox which did NOTHING for me! Emailed them numerous times in the past 3 days informing them about this and requesting a replacement. NO, replacement! Had a reply they are awaiting for Fedex to confirm. They did not even bother to check the tracking otherwise they would have seen the the parcel status has not updated since 2 days. So I have to wait for Fedex to have the time to confirm and if it takes 1,2,3 weeks I will have to wait to receive, MAYBE, another parcel with what I paid for?? This is so not Customer care oriented. This company has a lot to learn on how to treat their customers.
15 May 2024
Unprompted review
Reply from myDelibox
Hello, Cinzia. Thanks for your order and sorry for what has happened to you. Please note you already ordered several times in the past from us, and we always assisted you promptly and professionally. In this specific case there was an issue with the courier, and we did take care of it as well.
When you say mydelibox did nothing for you, you know this is not true and it is not fair to report such a thing here. We apologized multiple times, we refunded you the entire order value, and we offered a voucher for a new order, which you did use and then suddenly you cancelled it. We explained also multiple times we are unable to send you a replacement.
We hope you reconsider this review and we wish you all the best.
myDelibox
Very pleased
Very pleased, I have a very good knowledge of the Italian products as been resident for long years. As always from packaging to doorstep delivery, it's just fantastic to be able to taste the delicacies of good products which is barely unavailable, so 5 stars ,keep doing the good job !!maybe introducing more products with convenient prices for customers and your business as well
24 April 2024
Products are with a long shelf life…
Products are with a long shelf life which is good especially if you are s single person, so you don't have to rush eating everything quickly. Free standard delivery one week time which is fine.
Would have loved a first order discount but I didn't get one.
24 April 2024
Great company
Great company, always get what you want and delivers when it says it will!
24 April 2024
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